近年來商業環境深受科技資訊進步發展所影響。企業營運模式亦期待透過資訊科技提高效能、創新等需求及目標。而企業資源規劃系統（Enterprise Resource Planning；ERP）即是相關資訊進步產品之一；各產業對該系統均寄予提增營運績效之厚望。另，知識移轉屬於整個知識管理內涵的一部份；知識移轉是藉由知識接收者與知識提供者的互動，透過各種媒介取得所需知識，並將知識加以吸收、發展、創新與運用的過程。
本研究欲探討影響知識移轉績效之因素為何？故首先從知識特性與互動品質兩構面進行討論。其次，顧問服務品質對知識移轉績效之干擾效果？最後，知識移轉績效是否會影響ERP導入績效？以試圖引發產業進行ERP導入之評估前置期，即開始重視顧問服務品質及建立導入團隊之知識移轉機制。
本研究問卷發放對象以曾參與企業導入ERP之規劃、執行人員為主，共計回收有效問卷202份，經路徑分析後，研究結果如下：
一、知識特性與知識移轉績效有正向顯著影響
二、互動品質對知識移轉績效構面探討有正向顯著影響
三、顧問服務品質對知識特性與知識移轉績效有干擾效果
四、顧問服務品質對互動品質與知識移轉績效有干擾效果
五、知識移轉績效越高，則ERP 系統越成功。
本研究建議，企業不要忽視顧問對於導入ERP的影響。導入ERP前置期慎重評估顧問服務品質和組織內導入小組成員的知識移轉之意識，雙方共組良好之導入團隊將帶給企業有效且最佳的績效。

Business environment in recent years greatly affected by technological progress and development of information.Enterprise business model is also expected to improve efficiency through information technology, innovation needs and goals.The enterprise resource planning system（ERP）Information about progress that is one of the products；The industry provided by the system are sent to the expectations of operating performance.Another,Knowledge transfer is the meaning of a part of knowledge management；Knowledge transfer is through the knowledge of the receiver and the knowledge provider interaction,To obtain the necessary knowledge through various media,And knowledge to be absorbed, development, innovation and use of the process.
This study investigated the factors affecting knowledge transfer performance reasons.So first of all from the knowledge of properties and interaction of two dimensions of quality discussed.Secondly, the quality of consultancy services to the moderating effect of knowledge transfer performance.Finally, knowledge transfer performance will affect the performance of ERP into.ERP in an attempt to cause industries to lead into the assessment of,That is starting to focus on the quality of consultancy services and the establishment of knowledge transfer mechanisms into the team.
In this study, samples were the company to have participated in the planning into ERP、Executive officer to,a total of 202 valid questionnaires,The path analysis,The results are as follows:
1.Knowledge characteristics and knowledge transfer performance has a positive significant effect.
2.Interaction quality on knowledge transfer performance dimensions have a positive significant effect of.
3.Consultancy service quality characteristics of knowledge and knowledge transfer performance and effect of interference.
4.Consultancy services on the interactive quality, quality and knowledge transfer performance and effect of interference.
5.Knowledge transfer performance higher, the more successful ERP system.
This study suggests,that enterprises should not overlook the impact of ERP consultant on the import.Lead into ERP consulting services of carefully assessing the quality and organization of knowledge into team members transfer of consciousness,the two parties agreed to import a good team will give the best performance of enterprises to effectively and.

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