| 研究生: |
蔡宏志 Tsai, Hung-Chih |
|---|---|
| 論文名稱: |
財富管理客戶對金融商品線上購買行為之研究– 整合TRA與TAM理論觀點 The Study of Wealth Management Clients’ Online Purchase Behavior toward Financial Product -TRA and TAM Theory Perspectives |
| 指導教授: |
蔡明田
Tsai, Ming-Tian |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 經營管理碩士學位學程(AMBA) Advanced Master of Business Administration (AMBA) |
| 論文出版年: | 2011 |
| 畢業學年度: | 99 |
| 語文別: | 中文 |
| 論文頁數: | 62 |
| 中文關鍵詞: | 信任 、理性行為理論 、科技接受模型 、線上購買行為 |
| 外文關鍵詞: | trust, theory of reasoned action, technology acceptance model, online purchase behavior |
| 相關次數: | 點閱:131 下載:4 |
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本研究以信任、理性行為理論、科技接受模型為基礎,並探討信任、認知網路有用性、主觀規範、認知網路易用性、態度、購買行為意圖以及購買行為彼此間的影響關係。此外,本研究透過配對抽樣進行問卷調查,共發放400份問卷,扣除掉填答有缺漏的5份無效問卷,共回收285份有效問卷,有效回收率為71.25%。經統計分析,獲致研究結論如下:
1. 信任對認知網路有用性有正向的顯著影響。
2. 信任對認知網路易用性有正向的顯著影響。
3. 信任對主觀規範有正向的顯著影響。
4. 認知網路有用性對態度有正向的顯著影響。
5. 認知網路易用性對態度有正向的顯著影響。
6. 態度對購買行為意圖有正向的顯著影響。
7. 主觀規範對購買行為意圖有正向的顯著影響。
8. 購買行為意圖對購買行為有正向的顯著影響。
This study has based on trust, theory of reasoned action (TRA) and technology acceptance model (ATM), and to explore the impact among trust, perceived network usefulness, subjective norm, perceived network easy of use, attitude, purchasing behavior intention, and purchasing behavior. In addition, thhis study use matching sampling for research method, and there are 400 questionnaires were issued, excluding 5 invalid questionnaires, such as non-answers, the questionnaire effectively altogether of the survey response is 285, and 71.25% of effective rate of recovery.
Based on the analysis of results, the following conclusions were reached:
1. Trust has positive significantly impact on perceived network usefulness.
2. Trust has positive significantly impact on perceived network easy of use.
3. Trust has positive significantly impact on subjective norm.
4. Perceived network usefulness has positive significantly impact on attitude.
5. Perceived network easy of use has positive significantly impact on attitude.
6. Attitude has positive significantly impact on purchasing behavior intention.
7. Subjective norm has positive significantly impact on purchasing behavior intention.
8. Purchasing behavior intention has positive significantly impact on purchasing behavior.
一、 中文部分
1. 余泰魁、吳桂森、李能慧(2005),我國技職體系學生MP3使用行為模式之研究,資訊管理學報,第12卷第3期,頁189-222。
2. 吳亞馨、朱素玥、方文昌(2008),網路購物信任與科技接受模型之實證研究,資訊管理學報,第15卷第1期,頁123 -152。
3. 吳明隆(2010),結構方程模式 - AMOS的操作與應用,台北:五南文化事業。
4. 吳萬益(2008),企業研究方法,台北:華泰圖書。
5. 吳肇銘(2008),影響部落格加值服務購買行為之因素研究,電子商務學報,第10卷第4期,頁1107-1128。
6. 周家慧、張善斌、範垂仁、顧為元(2004),綜合所得稅網絡結算申報系統的接受度之研究,電子商務學報,第2卷第4期,頁359-380。
7. 孫思源、詹淑敏、趙珮(2009),顧客對行動商務購物意願之影響因素 - 由安全及風險觀點探討,顧客滿意學刊,第5卷第2期,頁127 -154。
8. 張鴻文、古永嘉(2009),被投資公司行為對創業投資人關係投資影響之研究 - 信任與承諾的中介效果,東吳經濟商學學報,第66期,頁33-68。
9. 許麗玲、徐村和、吳憲政(2009),影響部落格使用意向的前置因素,電子商務學報,第11卷第1期,頁1-28。
10. 郭彰仁、侯錦雄、郭瑞坤、歐雙磐、謝政勳(2009),檢視社區居民參與城鄉風貌計畫的計畫行為理論,建築學報,第69期,頁137-154。
11. 陳宜棻、劉璧瑩(2010),結合服務品質與TAM觀點探討消費者線上信任及購買意願之影響因素,顧客滿意學刊,第6卷第1期,頁1 -32。
12. 喻奉天、蘇國瑋、許孟祥、王昭文、林盈君 (2010),不確定性與信任對線上消費者購買意願之影響,電子商務學報,第12卷第3期,頁431-456。
13. 黃暉庭、蔡宗宏、祝道松(2009),修正動機模式探討醫療知識庫系統之行為意圖 - 技術社會動機的觀點,電子商務學報,第11卷第3期,頁569-610。
14. 蔡宗宏、許瑋麟、吳文彬(2007),運用TAM模式探討個人動機與社會系絡影響使用者接受知識管理系統之因素 - 以高科技公司為例,電子商務學報,第5卷第1期,頁81-108。
二、 英文部分
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2. Cyr, D., Hassanein, K., Head, M., & Ivanov, A., (2007), The Role of Social Presence in Establishing Loyalty in e-Service Environments, Interacting with Computers, 19(1), 43-56.
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5. Egea, J. M. O., & González, M.V. R., (2011), Explaining physicians’ acceptance of EHCR systems An extension of TAM - An Extension of TAM with Trust and Risk Factors, Computers in Human Behavior, 27(1), 319-332.
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7. Gefen, D., Karahanna, E., & Steaub, D. W. (2003), Trust and TAM in Online Shopping - An Integrated Model, MIS Quarterly, 27(1), 51-90.
8. Gu, J. C., Lee, S. C., & Suh, Y. H., (2009), Determinants of Behavioral Intention to Mobile Banking, Expert Systems with Applications, 36(9), 11605-11616.
9. Koufaris, M., & Hampton-Sosa, W. (2004), The Development of Initial Trust in an Online Company by New Customers, Information & Management, 41 (3), 377-397.
10. Luhmann, N. (1979), Trust and Power - Two Works, NY: John Wiley.
11. Morgan, R.M. & Hunt, S.D. (1994), The Commitment-Trust Theory of Relationship Marketing, Journal of Marketing, 58(3), 20-38.
12. Nunnally, J. (1978), Psychometric Theory, NY: McGraw-Hill.
13. Nyhan, R. C., & Marlowe, H. A. (1997), The Psychometric Properties of the Organizational Trust Inventory, Evaluation Review, 21(5), 614-635.
14. Pavlou, P. A., (2003), Consumer Acceptance of Electronic Commerce - Integrating Trust and Risk with the Technology Acceptance Model, International Journal of Electronic Commerce, 7(3), 101-134.
15. Qiu, L. & Li, D., (2008), Applying TAM in B2C E-Commerce Research: An Extended Model, Tsinghua Science & Technology, 13(3), 265-272.
16. Suh, B., & Han, I., (2002), Effect of Trust on Customer Acceptance of Internet Banking, Electronic Commerce Research and Applications, 1(3), 247-263.
17. Tung, F. C., Chang, S. C., & Chou, C. M. (2008), An Extension of Trust and TAM Model with IDT in the Adoption of the Electronic Logistics Information System in HIS in the Medical Industry, International Journal of Medical Informatics, 77(5), 324-335.