簡 介
服務主導邏輯是主張以顧客為中心, 認為在服務網絡中, 顧客的價值共創會在施予服務者與顧客的彼此互動完成。本研究是以服務主導邏輯之觀念來驗證南部某醫院附設之護理之家在醫療照護過程中，病患家屬與醫護人員溝通互動和資訊整合的過程，以達到價值共創的結果。

個案與研究方法
本研究是以南部某醫院附設之護理之家的病患及家屬為研究對象，藉由文獻探討，發放問卷及回收後，經由SPSS作統計分析及根據分析結果，探討本研究四大構面: 1.溝通互動，2.資訊蒐集，3.資訊整合及4.價值共創-- 滿意度。
結果與結論
研究結果發現，南部某醫院附設之護理之家的病患及家屬經由較多且適當的溝通互動、資訊蒐集和資訊整合對價值共創 —滿意度的表現越好

Service dominant logic emphasizes the concept of cutomer-centric and value co-creation through customer service network by the interaction with easy other and
resource integration activities. Our purpose of study is to verify the interaction between residents of nursing home and their family and doctors with caregivers by the theory of service dominant logic, and how the residents of nursing and their family integrate the information resources to co-create value tin the process of health care services in nursing home.
The target person of this study includes residents of nursing home and their family in one hospital of south Taiwan. Four aspects are evaluated: (1) interactive communication between residents of nursing home and their family and doctors with health caregivers，(2) information gatheraing，(3)information integation，(4)value co-creation-satisfaction.
The results showed that more interaction， higher information integration and information gathering, correlated with higher satisfaction.
To conclude，more interactive communication, higher information gathering and integration, will related to higher satisfaction with value-co-creation. The result conform to the concept of service dominant logic: actors create value by interactive communication and integration of resources.

外文部份
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圖書部分
池熙睿譯(2016)，服務主導邏輯，中國生產力出版
社團法人台灣服務科學學會著(2015) ，服務科學，前程文化事業有限公司
梁亞文等著(2016)，長期照護機構管理，華杏出版股份有限公司

網路部份
MBA智庫 網路搜尋
行政院核定《長照十年計畫》