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研究生: 林暘倧
Lin, Yang-Tsung
論文名稱: 以理性行為理論探討組織信任、組織互惠、主管支持及他人影響對知識分享意圖的影響
Influence of Organizational Trust, Organizational Reciprocal, Supervisor’s Support and Others’ Influence on Knowledge Sharing Intentions ─ Base on the Theory of Reasoned Action
指導教授: 蔡明田
Tsai, Ming-Tien
學位類別: 碩士
Master
系所名稱: 工學院 - 工程管理碩士在職專班
Engineering Management Graduate Program(on-the-job class)
論文出版年: 2017
畢業學年度: 105
語文別: 中文
論文頁數: 76
中文關鍵詞: 理性行為理論組織信任組織互惠主管支持他人影響知識分享
外文關鍵詞: Theory of the Reasoned Action, TRA, Organzational Trust, Organzational Reciprocal, Supervisor’s Support, Knowledge sharing
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  • Wang, S. & Noe, R. A. (2010) 曾提到,知識乃是重要的組織資源,在競爭激烈的動態經濟體中,能持續性的提供競爭優勢。然而知識常常存在於個體之中,需藉由人際間的互動來傳遞知識,進而為企業組織創造新價值和利潤,因此人與人間的知識分享更顯重要。然而在實務知識管理的推動過程中,面板科技業生產管理成員常常會先擔憂所貢獻的知識會降低自身於同業中的合理性及重要性,進而產生消極想法及配合度不佳,以致於組織內知識分享的成效不彰。
    知識管理的主要目標是將個體的知識有效地轉換成組織的知識,而且讓面板科技業成員間願意相互分享知識,善用成員間所分享的知識再加以管理,進而創造價值。知識管理的主要目的在於創造新知識,讓新知識傳播到組織內的各部門中,讓面板業生管組織成員間共同分享新知識。因此本研究目的為探討如何使面板業生管成員間願意知識分享,並探討其中支持或影響個人知識分享意圖的因素。
    本研究以理性行為理論為架構,探討組織信任、組織互惠、主管支持及他人影響對面板科技業生產管理成員之知識分享意圖的影響。透過問券調查及實證資料分析,研究抽驗以台南科學園區與新竹科學園區面板科技業為主要對象,本研究共發放400份問卷,實際回收351份,有效問卷351份,並用SPSS及AMOS統計應用軟體進行分析及驗證本研究。
    本研究結果顯示,知識分享態度及知識分享主觀規範會影響個人對知識分享意圖。而組織信任、組織互惠、主管支持與他人影響對知識分享態度具有顯著的影響。

    SUMMARY
    Wang, S. & Noe, R. A. (2010) once mentioned that knowledge was a valuable organizational resource, it provided a continuously competitive advantage not only in a competitive but a dynamic economy. Knowledge transmitted through social interaction, which provided profits and created brand new values for enterprise organizations, though it exixted among individuals. Knowledge sharing and transmission became more important in the enterprise organication. However, durig the process of promoting knowledge management, the members of LCD industry’s production control engineers usually worries about the contribution of knowledge that would reduce their own rationality and important role, and then they’d have negative ideas and poor coordination skills, and then lacked of the effectiveness of knowledge sharing within the organization

    The main goal of knowledge management is to effectively transform the knowledge from individual into the knowledge of the organization, but to allow LCD industry’s production control engineers to share their own knowledge with each other, to use the knowledge shared among the members, to manage them, and to create value. In other words, knowledge management was to create new knowledge.More specifically, how to enable LCD industry’s production control engineers to share knowledge among members were studied and were explored factors could support or influence the individual's knowledge sharing intention.

    This research used the Theory of Reasoned Action (TRA) as theoretical framework and augmented it with the organizational trust, organizational reciprocity, supervisor’s support and others' influence on the knowledge sharing intention of LCD production control engineers. Through the analysis of the coupons and the empirical data, the research conducted with the questionnaire of Tainan Science Park and Hsinchu Science Park LCD technology industry. A total of 400 questionnaires were distributed in this research, and there’re 351 actual replies, 351 valid questionnaires, then analyzed by SPSS and AMOS Software analysis and verification of this research..

    The results of this research show that the knowledge-sharing attitudes and knowledge-sharing subjective norms will influence individual's intention to share knowledge. Moreover, organizational trust, organizational reciprocity, supervisor’s support and others’ influence have a significant impact on attitudes towards knowledge sharing.

    Keywords: Theory of the Reasoned Action, TRA; Organzational Trust; Organzational Reciprocal; Supervisor’s Support; Knowledge sharing

    目 錄 摘 要 1 Extended Abstract 2 誌 謝 7 表目錄 9 圖目錄 11 第一章 緒論 12 第一節 研究背景 12 第二節 研究動機 13 第三節 研究目的 15 第四節 研究流程 16 第二章 文獻探討 17 第一節 理性行為理論 17 第二節 知識分享 19 第三節 組織信任 24 第四節 組織互惠 27 第五節 主管支持 29 第六節 他人影響 30 第三章 研究方法 31 第一節 研究架構 31 第二節 研究假設 32 第三節 操作型定義及問卷設計 33 第四節 資料分析方法 38 第五節 研究架構抽樣與問卷發放 43 第四章 資料分析與討論 44 第一節 敘述統計分析 44 第二節 信度與效度分析 46 第三節 各構面間關聯性探討 55 第四節 結構方程式驗證 62 第五章 結論與建議 64 第一節 研究結論與討論 64 第二節 研究貢獻 66 第三節 研究限制與未來研究建議 67 參考文獻 68 附錄:研究問卷 72 表目錄 表2-1 專家學者對知識的定義 19 表2-2 知識的分類與涵義 20 表3-3-1 組織信任量表 33 表3-3-2 組織互惠量表 34 表3-3-3 主管支持量表 34 表3-3-4 他人影響量表 35 表3-3-5 知識分享態度量表 35 表3-3-6 知識分享主觀規範量表 36 表3-3-7 知識分享意圖量表 37 表3-3-8 個人基本資料統計與各構面差異關係之研究假設 37 表3-4-1 可信度高低之參考值 39 表3-4-2 KMO值之參考標準 40 表4-1-1 受訪者基本資料之敘述統計表 44 表4-2-1 組織信任構面因素分析表 46 表4-2-2 組織信任因素負荷量與分項對總項相關分析表 47 表4-2-3 組織互惠構面因素分析表 47 表4-2-4 組織互惠因素負荷量與分項對總項相關分析表 48 表4-2-5 主管支持構面因素分析表 49 表4-2-6 主管支持因素負荷量與分項對總項相關分析表 49 表4-2-7 他人影響構面因素分析表 50 表4-2-8 他人影響因素負荷量與分項對總項相關分析表 50 表4-2-9 知識分享態度構面因素分析表 51 表4-2-10 知識分享態度因素負荷量與分項對總項相關分析表 51 表4-2-11 知識分享主觀規範構面因素分析表 52 表4-2-12 知識分享主觀規範因素負荷量與分項對總項相關分析表 52 表4-2-13 知識分享意圖構面因素分析表 53 表4-2-14 知識分享意圖因素負荷量與分項對總項相關分析表 53 表4-3-1 組織信任、組織互惠與主管支持對知識分享態度之影響 55 表4-3-2 他人影響對知識分享主觀規範之影響 56 表4-3-3 知識分享態度對知識分享意圖之影響 57 表4-3-4 知識分享主觀規範對知識分享意圖之影響 57 表4-3-5 性別對各構面之t檢定分析 58 表4-3-6 年齡對各構面之ANOVA檢定 59 表4-3-7 教育程度對各構面之ANOVA檢定 59 表4-3-8 年資對各構面之ANOVA檢定 60 表4-3-9 職級對各構面之ANOVA檢定 60 表4-4-1 SEM整體適配度係數檢定表 62 表4-4-2 SEM內在結構適配度係數分析表 63 表5-1 研究假設驗證結果整理表 64 表5-2 人口統計變數對各構面之差異性探討整理表 65 圖目錄 圖1-1 研究流程圖 16 圖2-1 理性行為理論(Theory of Reasoned Action, TRA) 18 圖2-2 知識管理重要元素架構公式圖 21 圖2-3 知識轉換模式 22 圖3-1 本研究架構圖 31 圖4-1 本研究SEM路徑分析結果圖 63

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