知識經濟時代，資訊傳遞迅速、產品生命週期大幅縮短及顧客需求不斷提升已成為主要議題。如何取得新知識，經消化吸收整理，再與他人分享，創造出新的知識乃企業面臨主要挑戰。在組織中如何更有效能地吸收知識，藉由不同領導型態與組織氣候，提升員工之知識分享意願及分享行為，以強化企業競爭力，使企業永續經營。本研究以T牌汽車服務人員為例，探討組織氣候、領導型態、吸收能力、知識分享意圖、知識分享行為及服務創新之關係。
本研究共計發出550份問卷，回收410份有效問卷，針對此樣本，以因素分析、T 檢定、ANOVA、迴歸分析等統計方法進行資料分析驗證。
經實證分析結果
1、組織氣候、領導型態及吸收能力對知識分享意圖具顯著影響。
2、知識分享意圖對知識分享行為具顯著影響。
3、知識分享行為對服務創新具顯著影響。
4、不同的人口統計變數「年齡」及「服務年資」在各構面有顯著差異性。

On the knowledge economy era, rapid dissemination of information, shorter product life cycle and rising demand of customer are become important issues for enterprise. How to acquire, organize and assimilate new knowledge is a big challenge. An organization should be more efficiently in knowledge absorption through leadership and organizational climate to improve employee’s knowledge sharing intention and behavior. Finally it will enhance the competitiveness of enterprises.

Take service advisor of T brand car for example, this study is to survey the impact, among organizational climate, leadership style, absorptive capacity, knowledge sharing intention, knowledge sharing behavior and service innovation.

The total 550 questionnaires was sent, 410 valid ones were collected for this study. Research method includes factor analysis, T test, ANOVA, regression analysis to verification the results.

The empirical results
1. Organizational climate, leadership style and absorptive capacity with a significant impact on knowledge sharing intentions.
2. Knowledge sharing intention with the significant impact on knowledge sharing behavior.
3. Knowledge sharing behavior with a significant impact on service innovation.
4. Different demographic variables, age and service years in all dimensions with significant differences.

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