航空產業普遍來說被視為一個很獨特且具有挑戰性的產業，航空業人員每天要面對著各種風險，例如：氣候變化、偌大的旅客需求、以及不可預期的其他因素。在新冠肺炎疫情的肆虐下，航空業人員面臨著職涯上史無前例的挑戰以及複雜性。新冠肺炎疫情對航空業的衝擊考驗著航空業人員的工作鑲嵌度以及離職意願。當人們面對著此項外部因素所帶來的負面衝擊，組織回應以及員工對此職業的感召成為了很重要的指標並且可能影響員工的離職意願。
本研究的主要目的為探討航空公司針對新冠肺炎疫情的應對、疫情衝擊及工作鑲嵌度是否影響航空業人員的離職意願，此外，航空業員工對工作的感召是否對他們的職涯具有調節效果的影響。本研究的實證結果透過186名現職為航空業員工（包含客艙組員及地勤人員）的兩階段問卷調查發現了兩項重要結果：（一）組織針對新冠肺炎疫情的應對以及疫情衝擊兩項因素皆會透過工作鑲嵌度進而影響航空人員的離職意願。（二）航空業員工對工作的感召確實有調節效果。根據本研究結果顯示，感召程度高的時候，會降低航空業人員在疫情衝擊下、組織回應透過工作鑲嵌度影響的離職意願。本研究的討論及意涵會在以下的內容裡做更深入的闡述。

The aviation industry is generally considered a very challenging business due to the potential risks of climate change, the huge demands of passengers, and unpredictable circumstances that may occur every day. Furthermore, the catastrophic Covid-19 pandemic undoubtedly causes unpredictable complexity in aviation personnel’s career paths. The huge disruptions caused by the Covid-19 pandemic challenge aviation personnel’s job embeddedness and intention to leave their organizations. When facing the negative consequences brought by an external factor, organizational responsiveness to the external event and employee calling may contribute great influences to employee turnover intention.
This research investigates whether the organizational responsiveness to the Covid- 19 pandemic, Covid disruption, and job embeddedness influence airline personnel’s turnover intention and if calling plays a moderating role in their careers. Based on our empirical investigation on a longitudinal sample of 186 respondents who are employed in the aviation company as either cabin crew or ground staff, this study has two main findings: First, organizational responsiveness to the Covid-19 pandemic and Covid disruption influence the aviation personnel’s turnover intentions through the mediating effect of job embeddedness. Second, the mediation model is moderated by employees’ calling, such that the suppressing effects of organizational responsiveness and Covid disruption on turnover intention is stronger when calling is at high level. The paper’s theoretical contributions and practical implications are discussed.

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