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研究生: 張之秀
Chang, Chih-Hsiu
論文名稱: 探討影響Facebook使用意圖之因素-以理性行為理論為觀點
Exploring the Factors Influencing Intention to Use of Facebook -A Perspective of Theory of Reasoned Action
指導教授: 蔡明田
Tsai, Ming-Tien
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 86
中文關鍵詞: Facebook理性行為理論科技接受模型使用意圖
外文關鍵詞: Facebook, TRA, TAM, Intention to use
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  • 隨著Web2.0時代的來臨,社交網路服務 (Social Network Service ,SNS)愈來愈普及化,其不僅成為現代人生活不可或缺的社交娛樂工具,更是企業提升品牌知名度及網路行銷的利器,也是與顧客最有效率的溝通平台。Facebook是目前世界最大的社交服務網站,近來其台灣會員人數更有戲劇性的顯著成長,不但已經成為台灣四分之一人口生活中的一部分,也是新聞媒體和企業關注的焦點。然而過去的研究多著重於社交服務網站所帶來的正面效益,以及可能造成之安全性與隱私性風險,對於人們使用Facebook的原因與可能影響因素並未深入著墨及探討。
    本研究採用理性行為理論融合科技接受模式,探討Facebook使用者之認知娛樂性、認知易用性、信任、主觀規範及認知有用性如何影響其使用意圖,又認知娛樂性、認知易用性、信任及認知有用性之間如何相互影響。本研究以台灣地區大專院校學生為研究對象進行問卷調查,總計發放308份,回收之有效問卷共301份(回收率97.7%),以此為樣本進行研究分析。
    本研究以線性結構模式來驗證認知娛樂性、認知易用性、信任、主觀規範、認知有用性及Facebook使用意圖之關係。驗證結果顯示:認知娛樂性、認知易用性、信任、主觀規範、認知有用性對Facebook使用意圖皆有正向而顯著的影響;再者,認知娛樂性對認知易用性、認知易用性對信任、信任對認知有用性、認知易用性對認知有用性亦有正向且顯著之影響。

    With the era of Web 2.0, social network services (SNS) have become more and more popular. It is not only become an essential part to modern life, but also a tool for social contact and entertainment. For companies and enterprises, it’s a powerful instrument to enhance brand awareness, increase internet marketing sales, and communicate with customers.
    Facebook is currently the world's largest social networking website, and the number of Taiwan's membership has grown significantly. There is 1/4 population in Taiwan has joined Facebook, which has attracted the attention of medias and corporations. In this study, we uses the theory of reasoned action (TRA) to examine how the perceived enjoyment, perceived ease of use, trust, subjective norm, and perceived usefulness affect the intention of using Facebook, and how these variables affect each other. The major findings of this study were stated as below.
    First, the result showed that perceived enjoyment, perceived ease of use, trust, subjective norm, and perceived usefulness had significant and positive effects on the intention to use of Facebook. Second, there are significant and positive effects among the four groups of variables: 1. perceived enjoyment and perceived ease of use, 2. perceived ease of use and trust, 3. trust and perceived usefulness, and 4. perceived ease of use and perceived usefulness.

    目錄 摘要 I Abstract II 致謝 III 目錄 IV 第一章 緒論 1 第一節 研究背景 1 第二節 研究動機 3 第三節 研究目的 7 第四節 研究流程 8 第二章 文獻探討及假設推論 9 第一節 社交網站 (Social Networking Site, SNS) 9 第二節 Facebook 10 第三節 消費者接受資訊科技行為之相關理論 11 第四節 信任 (Trust) 18 第五節 使用意圖 (Intention to Use) 20 第六節 變數間之關係與假設推導 21 第三章 研究設計 28 第一節 研究架構 28 第二節 研究假設 29 第三節 變數的定義與衡量 30 第四節 研究對象 37 第五節 研究方法 38 第四章 研究結果與討論 44 第一節 研究樣本之資料分析 44 第二節 研究變數之描述性分析 49 第三節 因素分析 53 第四節 信效度分析 61 第五節 線性結構模式 64 第五章 研究結論與建議 71 第一節 研究結論 71 第二節 實務上的意涵 77 第三節 研究限制與未來研究建議 79 參考文獻 80 附錄—正式問卷 84 表目錄 表 3-1 認知娛樂性問項表 31 表 3-2 認知易用性問項表 32 表 3-3 信任問項表 33 表 3-4 主觀規範問項表 34 表 3-5 認知有用性問項表 35 表 3-6 使用意圖問項表 36 表 3-7 KMO值參考標準 39 表 4-1 性別次數分配表 44 表 4-2 年齡次數分配表 45 表 4-3 教育程度次數分配表 45 表 4-4 學校地區次數分配表 46 表 4-5 Facebook之使用時間歷程次數分配表 47 表 4-6 Facebook之使用頻率次數分配表 47 表 4-7 每月可支配所得次數分配表 48 表 4-8 認知娛樂性之描述性分析表 49 表 4-9 認知易用性之描述性分析表 50 表 4-10 信任之描述性分析表 50 表 4-11 主觀規範之描述性分析表 51 表 4-12 認知有用性之描述性分析表 52 表 4-13 使用意圖之描述性分析表 52 表 4-14 因素分析 KMO值 及 Bartlett 球形檢定表 54 表 4-15 因素分析-認知有用性 55 表 4-16 因素分析-認知易用性 56 表 4-17 因素分析-認知娛樂性 57 表 4-18 因素分析-信任 58 表 4-19 因素分析-主觀規範 59 表 4-20 因素分析-使用意圖 60 表 4-21 各構面量表收斂效度與信度分析表 62 表 4-22 驗證性因素分析結果判定表 63 表 4-23 線性結構數據判定表 66 表 4-24 Full Mode線性結構數據分析表(續) 67 表 4-24 Full Mode線性結構數據分析表 68 表 4-25 研究假設結果彙整表 69 表 4-26 變數路徑效果總表 70 圖目錄 圖 1-1 研究流程圖 8 圖 2-1 理性行為理論(TRA) 12 圖 2-2 計畫行為理論(TPB) 13 圖 2-3 科技接受模型(TAM) 16 圖 3-1 研究架構 28 圖 4-1 線性結構模式結構圖(Full Mode)-運算前 64 圖 4-2 線性結構模式結構圖(Full Mode)-運算後 65

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