| 研究生: |
謝龍介 Hsieh, Lung-Chieh |
|---|---|
| 論文名稱: |
民代助理特質情緒智力對工作倦怠影響之研究–情緒勞動中介效果之驗證 A Study of Trait Emotional Intelligence Impact on Job Burnout in Representative Assistants-Verify Mediating Effect of Emotional Labor |
| 指導教授: |
蔡明田
Tsai, Ming-Tien |
| 共同指導教授: |
蔡惠婷
Tsai, Huei-Ting |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 高階管理碩士在職專班(EMBA) Executive Master of Business Administration (EMBA) |
| 論文出版年: | 2012 |
| 畢業學年度: | 100 |
| 語文別: | 中文 |
| 論文頁數: | 68 |
| 中文關鍵詞: | 民代助理 、特質情緒智力 、工作倦怠 、情緒勞動 |
| 外文關鍵詞: | Political Representative, Trait Emotional Intelligence, Job Burnout, Emotional Labor |
| 相關次數: | 點閱:153 下載:10 |
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本研究試圖建立一個工作倦怠模式,主要目的是探討民代助理特質情緒智力與工作倦怠之影響,同時,亦檢視在情緒勞動(深層演出與表層演出)的中介效果下,特質情緒智力與工作倦怠之影響是否有改變。
此外,本研究採用偶遇抽樣法來蒐集研究資料,以台灣民意代表助理從業人員為研究對象,共計發放350份問卷,回收240份問卷,225份有效問卷,問卷回收率為68.57%。經統計分析後,本研究提出下列結論:
(一)特質情緒智力對工作倦怠有顯著影響。
(二)特質情緒智力對情緒勞動有顯著影響。
(三)情緒勞動對工作倦怠有顯著影響。
(四)特質情緒智力會透過情緒勞動的中介效果,進一步對工作倦怠產生顯著影響。
(五)不同年齡在特質情緒智力(選民互動關係與自我激勵、自我情緒察覺與管理)有顯著的差異。
(六)不同教育程度在特質情緒智力(他人情緒察覺)與工作倦怠(情緒枯竭)有顯著的差異。
(七)不同婚姻狀況在工作倦怠(低成就感與去人性化、情緒枯竭)有顯著差異。
This study tried to construct a job burnout model, the main purpose of this study was to examine the impact of trait emotional intelligence and job burnout for political representatives. Meanwhile, this study also investigated if the degrees of job burnout would decrease via the mediators of emotional labor (deep acting and surface acting) under the same degrees of trait emotional intelligence. In addition, this study used accidental sampling to collect empirical data. A total 350 political representatives were sample in Taiwan, and 225 questionnaires were valid, the recovery rate of the questionnaire was 68.57%. The results of this study were summarized as follows:
1.Trait emotional intelligence had a significant impact on job burnout.
2.Trait emotional intelligence had a significant impact on emotional labor.
3.Emotional labor had a significant impact on job burnout.
4.Emotional labor had a mediating effect upon the relationship between trait emotional intelligence and job burnout.
5.The age showed significance difference in terms of social relationship & self-motivation and self-awareness & self-regulation.
6.The Education levels showed significance difference in terms of empathy and emotional exhaustion.
7.The marriage status showed significance difference in terms of diminished personal accomplishment, depersonalization, and emotional exhaustion.
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