過去對科技接受模型的研究多偏於探討消費者個人層次，本研究乃針對企業組織的員工對新科技的接受意向進行探討，根據社會交換理論及科技接受模式的文獻，歸納出團隊成員交換關係、領導與部屬交換關係、知覺組織支持、情感性承諾、知覺易用、知覺有用與接受意向之影響關係，並進一步探討知覺易用及知覺有用之中介效果。
本研究以台灣企業員工為研究對象，採便利抽樣的方式於2010年4月底開始進行問卷調查，問卷調查期間為期1個月，總計發放問卷300份，回收有效問卷256份，有效回收率85.3％，以SPSS 12.0及AMOS 5.0進行因素分析、信度與效度檢定，並以迴歸分析及線性結構關係模式分析整體架構的因果關係與解釋能力，研究實證結果如下所示：
1.團隊成員交換關係對企業員工使用雲端運算之軟體服務(SaaS)的接受意向有正向顯著影響。
2.領導與部屬交換關係對企業員工使用雲端運算之軟體服務(SaaS)的接受意向有正向顯著影響。
3.組織支持對企業員工使用雲端運算之軟體服務(SaaS)的接受意向有正向顯著影響。
4.情感性承諾對企業員工使用雲端運算之軟體服務(SaaS)的接受意向有正向顯著影響。
5.團隊成員交換關係及組織支持透過知覺易用的中介效果對接受意向產生正向顯著影響
6.團隊成員交換關係、領導與部屬交換關係、組織支持及情感性承諾透過知覺有用的中介效果對接受意向產生正向顯著影響。

Difference from previous studies highlights the determinants of individual acceptance on newly introduced technology, this research focus on the social determinants of technology acceptance form a relational perspective. Based on the social exchange theory and technology acceptance literature, a framework is prepared for team-member exchange, leader-member exchange, perceived organizational support, affective commitment, perceived usefulness, ease of use and individual’s intention to use. In addition, the effects of perceived usefulness and ease of use playing as the mediators between relationships of organizational entities are further analyzed.

This research has chosen Taiwan organizational employees as its primary research subjects. Using the convenience sampling in the end of April 2010, the survey was carried out over one-month period. 256 out of 300 questionnaires in total were returned and collected, achieving a response rate of 85.3%. By using SPSS 12.0 and AMOS 5.0 software for factor analysis, reliability analysis, and validity analysis and regression analysis for structure analysis and causality explanation, the results of this study are as follows:

1.Team-member exchange has a significantly positive influence on the organization employees’ intension to use of cloud computing
2.Leader-member exchange has significantly positive influence on the organization employees’ intension to use of cloud computing
3.Organizational support has significantly positive influence on the organization employees’ intension to use of cloud computing
4.Affective commitment has significantly positive influence on the organization employees’ intension to use of cloud computing
5.The perceived usefulness and perceived ease of use have significant influence being the medians between intension to use and team-member exchange, leader-member exchange, organizational support, and affective commitment.
6.Provide theoretical and applied suggestions for later study in related subject.

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