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研究生: 何英格
Hernandez Sibo, Ingrid Paola
論文名稱: 揭示團隊動態:以協作解決問題交互為基礎的交互記憶系統的過程探索
Unveiling Team Dynamics: A Process-Based Exploration of Transactive Memory Systems in Collaborative Problem-Solving Interactions.
指導教授: 劉世南
Liou, Shyhnan
楊佳翰
Yang, Chia-Han
學位類別: 博士
Doctor
系所名稱: 規劃與設計學院 - 創意產業設計研究所
Institute of Creative Industries Design
論文出版年: 2024
畢業學年度: 112
語文別: 英文
論文頁數: 193
中文關鍵詞: 交互記憶系統互動分析滯後序列分析互動編碼方案團隊動態
外文關鍵詞: Transactive Memory System, Interaction Analysis, Lag Sequential Analysis, Interaction Coding Scheme, Team Dynamics
ORCID: https://orcid.org/0000-0003-3275-3691
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  • 交互記憶系統(TMS)代表一種新興狀態,捕捉團隊效能所需的基本知識在團隊成員間如何組織、呈現和傳播的演變和動態認知框架。TMS涉及理解他人的記憶系統,促進跨功能的意識和團隊內“誰知道什麼”的共享理解。當團隊利用這種共享理解有效地分配任務時,交互記憶的實際意義就變得顯而易見——解決“誰將做什麼”的關鍵問題。
    TMS的核心在於人際溝通——“交互”一詞表示個體間的動態溝通互動。現有的工具未能捕捉到TMS出現背後的動態和溝通過程。要掌握TMS如何在團隊內部演變和積極發展,迫切需要更真實的基於過程的衡量方法。這種衡量方法應該檢查實時互動、溝通動態和促成TMS形成及有效運作的協作過程。
    將焦點從單純的輸出衡量轉向以過程為導向的評估,能夠更深入地洞察TMS如何在團隊環境中通過溝通顯現並被積極利用的機制。具體來說,這項研究深入探討了創意問題解決工作坊中團隊互動的複雜動態,旨在了解TMS如何出現、演變並隨時間在團隊間持續存在。
    本研究著重分析自然發生的互動行為,通過分析互動代碼的頻率和模式。通過滯後序列分析(LSA),識別出序列編碼互動中的時間模式,揭示了TMS和基於團隊的問題解決的序列依賴性及其含義。研究發現的主要行為序列模式揭示了兩種主要的互動對話結構——中心化與社會認知結構,以及從這些結構中衍生出四種不同的互動模式:決策驅動、促進共識、發現未共享的知識和引出新提議。這些模式代表了團隊發展和維持TMS的不同動態過程。

    Transactive Memory System (TMS) represents an emergent state that captures the evolving and dynamic cognitive framework within which essential knowledge for team efficacy is organized, represented, and disseminated among team members. TMS involves understanding another's memory system, fostering a cross-functional awareness and shared understanding of "who knows what" within a team. The practical implications of transactive memory become evident when teams leverage this shared understanding to allocate tasks efficiently—addressing the crucial question of "who will do what".
    At the core of TMS lies interpersonal communication—the term "transactive" denotes dynamic communicative interactions between individuals. Existing instruments fall short in capturing the dynamic and communicative processes that underlie the emergence of TMS. To grasp how TMS evolves and actively develops within a team, there is a pressing need for a more authentic process-based measure. This measure should examine real-time interactions, communicative dynamics, and collaborative processes that contribute to the formation and effective functioning of TMS.
    Shifting the focus from mere output measures to a process-oriented assessment allows for deeper insights into the mechanisms through which TMS communicatively emerges and is actively utilized within a team context. Specifically, this research delved into the complex dynamics of team interactions within a creative problem-solving workshop, aiming to understand how TMS emerges, evolves, and is sustained over time within and across teams.
    The study focuses on dissecting naturally occurring interaction behaviors by analyzing the frequency and patterns of interaction codes. Through Lag Sequential Analysis (LSA), which identifies temporal patterns in sequentially coded interactions, the study reveals sequential dependencies and their implications for TMS and team-based problem-solving. Findings of predominant behavioral sequence patterns revealed two primary interactive conversational structures -Centralized and Social Metaknowledge, and four distinct interaction modes emerging from these structures: decision-driven, promoting shared-understanding, discovering unshared knowledge, and eliciting new proposals. These modes represent distinct dynamic processes through which teams developed and sustained TMS.

    中文摘要 i Abstract ii Acknowledgement iv Table of Contents vi List of Tables xi List of Figures xii Chapter One: Introduction 1 1.1 Research Background 1 1.1.1 Team Cognition in Problem-Solving. 1 1.1.2 Overview of Transactive Memory System 2 1.2 Research Motivation 5 1.2.1 The Role of Communication and Interaction in TMS 5 1.2.2 Limitations of Assessing Methods of Transactive Memory System 6 1.3 Research Questions and Objectives 7 Chapter Two: Literature Review 10 2.1 Theoretical Foundation 10 2.1.1 Transactive Memory Systems Processes 11 2.1.2 Transactive Memory Systems Structure 16 2.1.3 The Multidimensional Nature of Transactive Memory Systems 17 2.2 Systematic Review of Empirical Studies 20 2.2.1 Method: Search Strategy, Eligibility Criteria, and Selection Process 20 2.2.2 Synthesis of Methodological Approaches Across Empirical Studies 22 2.2.3 Synthesis of Limitations Across Empirical Studies 26 2.2.4 Unpacking the Value of Temporal Patterns through Interaction Analysis. 27 Chapter Three: Research Methodology 30 3.1 Research Philosophy and Approach 30 3.2 Research Context 31 3.2.1 Co-creation Workshop Setting: 2030 Future Smart Mobility Scenario 31 3.2.2 Co-creation Workshop Structure and Procedures 32 Session I: Trend Exploration and Future Scenario Imagination 33 Session II: Future Users and Innovative Products and Services 39 Session III: Layout of Future Product and Service Blueprints 42 3.3 Data Collection 44 3.3.1 Participants 44 3.3.2 Data Sources 44 3.4 Analytical Strategy 45 3.4.1 Stage I: Coding Scheme development. 46 3.4.2 Stage II: Data Coding. 53 3.4.3 Stage III: Interaction Analysis through Lag Sequential Analysis Technique. 54 Chapter Four: TMS Coding Scheme 57 4.1 Conceptual Domain 57 4.2 Coding Scheme Dimensions 58 4.3 Operationalization of the Categories 60 4.3.1 Higher Order/ Self Located 61 4.3.2 Higher Order/ Peer Located 65 4.3.3 Lower Order/ Self Located 67 4.3.4 Lower Order/ Peer Located 71 4.3.5 Additional Category 75 4.4 Coding Scheme Reliability 76 Chapter Five: Results 78 5.1 Descriptive Quantitative Analysis 78 5.1.1 Overall Frequency Analysis 78 5.1.2 Frequency Analysis within Teams 83 5.2 Lag Sequential Analysis 92 5.2.1 First Order Transition Matrices 94 5.2.2 Computing Expected Frequencies 95 5.2.3 Determining Statistical Significance 96 5.2.4 Visual Representations of Transition Patterns 97 Chapter Six: Discussion 102 6.1 Pattern Sequences within Teams 102 6.1.1 Prevalent Pattern Sequences from Team 1 102 6.1.2 Prevalent Pattern Sequences from Team 2 107 6.1.3 Prevalent Pattern Sequences from Team 3 113 6.2 Examining Behavioral Sequences Across Teams. 119 6.2.1 The Nature of Problem-Solving Conversations. 120 6.2.2 Centralized Metaknowledge: Understanding Problem-Solving Procedures. 120 6.2.3 Social Metaknowledge: Building a Differentiated TMS Structure. 124 6.3 Linking Interview Responses to Prevalent Pattern Sequences. 128 6.3.1 Centralized Metaknowledge Mechanism: Insights from Interviews 128 6.3.2 Social Metaknowledge Mechanism: Insights from Interviews 132 Chapter Seven: Conclusions 138 7.1 Concluding Insights from Research Findings 138 7.1.1 Distribution of Communicative Behaviors 138 7.1.2 Interactive Conversation Structure 140 7.1.3 Temporal Behavioral Sequences 142 7.2 Implications and Potential Contributions 145 7.2.1 Towards a Meso Paradigm: A methodological approach for integrating Macro and Micro observations to describe collective behavior. 145 7.2.3 Implications for TMS Development and Training 147 7.2.3 Practical implications 149 7.3 Limitations and Research Opportunities 152 7.3.1 Other Future Research Areas 153 References 155 APPENDIX A 163 APPENDIX B 165 APPENDIX C 169 APPENDIX D 171

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