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研究生: 陳昱成
Chen, Yu-Cheng
論文名稱: 離職傾向、組織認同、領導行為、工作滿意及組織公平在公部門運作之探討-以X行政機關為例
The Relationships among Organizational Identity, Leadership Behavior, Job Satisfaction, Organizational Equity, and Turnover Intention:The Case of X Institution in Public Sector, Taiwan
指導教授: 王瑜琳
Wang, Yu-Lin
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系碩士在職專班
Department of Business Administration (on the job class)
論文出版年: 2018
畢業學年度: 106
語文別: 中文
論文頁數: 131
中文關鍵詞: 離職傾向組織認同領導行為組織公平工作滿意
外文關鍵詞: Organizational identity, leadership behavior, job satisfaction, organizational equity, turnover intention
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  • 政府機關中,不隨政黨輪替而變動的公務人員,是穩定這龐大組織的重要角色,然而,在組織中的管理行為與人員離職傾向之間息息相關,在公務人員體系亦然,有所謂「帶人要帶心」,良善的管理方式能夠提升人員的穩定度,當人員滿意工作的內容和工作所獲得的回報,才能安於工作進而維持政府服務品質。
    本研究針對以國家科技產業及創新政策為導向,位於台灣高科技產業重鎮-科學園區管理機關內部兩不同單位運作情形,探討造成公務人員離職傾向的因素,透過訪談個案機關內部單位一、二級主管及承辦人員共23人,研究結果顯示,相較於組織認同、組織公平、工作滿意等變數,主管的領導行為是影響人員離職傾向的最重要因素;且其領導行為會間接影響成員改受組織公平、工作滿意度,進而影響離職傾向。

    Among government agencies, public officials who do not change with the shift of political parties play important roles in stabilizing turnover of the large public organization. However, the management behavior in the organization is closely related to the turnover intention of employees as the case in the civil service system. A good management method can improve the turnover intention of the staff. When the staff is satisfied with the contents of the work and the rewards of the work, they can stay in the work and maintain good quality of government services.
    This study investigates the national science and technology industry and innovation policy of the high-tech industry in Taiwan within the science park management agency to explore factors that cause the turnover of public servants. Through interviews with in total of 23 subjects who are internal and secondary supervisors and contractors of internal organizations, the research shows supervisor’s leadership behavior is the most important factor affecting the turnover intention, and leadership behavior will indirectly affect the members' assessment about organizational equity and job satisfaction that ties closely to the turnover intention.

    摘要 I 誌謝 VI 目錄 VII 表目錄 X 圖目錄 XI 第一章 緒論 1 第一節 研究背景 1 第二節 研究動機 4 第三節 研究目的 5 第二章 文獻探討 6 第一節 離職傾向(Turnover Intention) 6 第二節 組織認同(Organizational Identity) 8 第三節 領導行為(Leadership Behavior) 11 第四節 工作滿意(Job Satisfaction) 13 第五節 組織公平(Organizational Equity) 15 第三章 研究方法 18 第一節 質性研究法 18 第二節 個案選擇 20 第三節 資料蒐集與分析 22 第四章 個案呈現 26 第一節 離職傾向之形成及離職情形 26 第二節 領導行為對離職傾向之影響 32 第三節 工作滿意對離職傾向之影響 40 第四節 組織公平對離職傾向之影響 47 第五節 組織認同對離職傾向之影響 53 第五章 結論與建議 60 第一節 結論與討論 60 第二節 實務意涵 63 第三節 研究限制 65 第四節 未來發展與建議 66 參考文獻 67 附錄一:訪談逐字稿-A組長 72 附錄二:訪談逐字稿-a1科長 74 附錄三:訪談逐字稿-a2科長 76 附錄四:訪談逐字稿-a3科長 78 附錄五:訪談逐字稿-B組長 82 附錄六:訪談逐字稿-b1科長 84 附錄七:訪談逐字稿-b2科長 87 附錄八:訪談逐字稿- b3科長 89 附錄九:訪談逐字稿-qb3科長 91 附錄十:訪談逐字稿- GU承辦人 93 附錄十一:訪談逐字稿- PA承辦人 95 附錄十二:訪談逐字稿- WA承辦人 97 附錄十三:訪談逐字稿-HS承辦人 100 附錄十四:訪談逐字稿-KA承辦人 105 附錄十五:訪談逐字稿-LN承辦人 108 附錄十六:訪談逐字稿-YA承辦人 111 附錄十七:訪談逐字稿-YE承辦人 114 附錄十八:訪談逐字稿-qLE承辦人 116 附錄十九:訪談逐字稿-JU承辦人 119 附錄二十:訪談逐字稿-qSE承辦人 121 附錄二十一:訪談逐字稿-YU承辦人 123 附錄二十二:訪談逐字稿-JE承辦人 126 附錄二十三:訪談逐字稿-qMI承辦人 129

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