隨著全球商業環境快速變遷，創新已經成為公司必備的競爭力，如何增強員工的創造力及績效成為公司致勝的關鍵之一；過去學者在員工創造力與工作績效之間的關係已有相當大量的研究，但並未探討如何增強其連結性；實證上也發現個體的內在動機與創造力有正向的關係，亦有許多研究顯示主管支持對於員工創造力是重要的影響因素；然而過去研究中的支持行為多是工具性的支持，探討情緒性的支持並不多，亦少有將組織成員的回饋行為納入前置因子討論之；此外，工作場所中支持的來源，應包含主管與同事，然而過去的研究中多將同事的範圍侷限在同一個工作團隊中，沒有將其他部門但有密切來往的同事列入考慮；因此，本研究將主管及同事的支持與回饋行為視為影響員工內在動機的重要前置因子，並以外在獎酬為員工創造力及工作績效之間的調節變數，主要以台灣公司中較重視創新的部門員工為研究對象，並取得有效樣本371份。經由資料分析，得知同事支持、回饋與主管回饋行為皆正向且顯著地影響內在動機，內在動機亦正向且顯著地影響員工創造力，最終員工創造力亦正向且顯著地影響工作績效；外在獎酬亦具有調節員工創造力及工作績效的效果，使其間具有更顯著的正向關係。最後本研究建議致力於創新的公司可以著重於建立塑造分享的組織氣氛，鼓勵員工相互支持及回饋，主管也應提供訊息性的回饋，另一方面也透過多元獎酬制度提升具有創造力員工的工作績效。

With the rapid change of global commercial environment, enhancing creativity and job performance becomes a key element for companies to win in commercial activities. Previous studies showed that there was a positive relationship between intrinsic motivation and creativity empirically and that supervisor support had strong influence on creativity. Nevertheless, supportive behavior was mainly instrumental support rather than emotional support in past studies. Besides, the origination of support in workplace should incorporate supervisor and coworker. Therefore, this thesis regards support and feedback from supervisor and coworker as important antecedents to employee’s intrinsic motivation and examines the moderate effect of extrinsic reward on the relationship between creativity and job performance. The respondents in this study were employees from departments that thought highly of creativity and collected 371 valid questionnaires. The analyses results shows that coworker support and feedback and supervisor feedback are positively related to intrinsic motivation, there is a significantly positive relationship between intrinsic motivation and creativity and creativity has positive influence on job performance. In addition, the moderate effect of extrinsic reward is also supported. Finally, this study suggests that companies can create sharing organization atmosphere, encourage employees to support and give feedback to each other and advise supervisors to give informative feedback. On the other hand, companies can provide various rewards so as to enhance job performance.

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