| 研究生: |
黃婕安 Huang, Jie-An |
|---|---|
| 論文名稱: |
炫耀性消費與消費者分群研究 The Study on Conspicuous Consumption and Consumer Grouping |
| 指導教授: |
蔡惠婷
Tsai, Huei-Ting |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 國際企業研究所 Institute of International Business |
| 論文出版年: | 2014 |
| 畢業學年度: | 102 |
| 語文別: | 中文 |
| 論文頁數: | 78 |
| 中文關鍵詞: | 凡勃倫效應 、炫耀性消費 、社會身份理論 |
| 外文關鍵詞: | Veblen effect, conspicuous consumption, social identity theory |
| 相關次數: | 點閱:91 下載:4 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
經過數十年的改革開放,中國大陸已然是華人市場近年來高度經濟成長最快速的地區。特別是在觀光產業中,中國旅客成為各國招攬的重要對象,在境外消費的龐大潛力,對於奢侈品消費的追求,變成研究的重點,要瞭解中國人消費心理,必須要瞭解象徵性價值對其的重要性。
以往研究顯示中國人的奢侈品消費行為具有炫耀性特徵,但因應中國財富版型轉變及新消費族群陸續成型的情況,且在炫耀性消費領域中,象徵性價值備加重要,在此前提下,本研究特別透過凡勃倫效應、自我理論及社會身份理論為架構,找出不同消費族群在自我及社會影響下,對奢侈品購買之影響,以期找出更符合現今中國消費者的消費模式。故本研究整合消費族群、商品信號、個人和社會影響以及奢侈品消費等構面進行探討與驗證。
本研究進一步藉由因素分析、信效度分析與回歸分析針對研究假設進行驗證,歸納出下列結論。第一、消費族群對購買行為的產生會受到商品信號的呈現而有所改變;第二、高社會地位的消費族群會受到個人影響的正向調節;第三、與過往研究不同,低社會地位的消費族群會受到社會影響的負向調節,顯示出中國消費者消費思維的轉變。
關鍵字:凡勃倫效應;炫耀性消費;社會身份理論
SUMMARY
After several decades of reformation and opening, Chinese market has become the biggest one in Asia in recent years. Especially in the tourism industry, Chinese tourist has become an important target customer to the countries. The great potential for Chinese spending power and the pursuit of luxury consumption become a focus of research.
Previous studies showed that Chinese consumer behavior in luxury market has conspicuous characteristics. Due to the change of the version of wealth in China, formation of new consumer groups, and the symbolic value in conspicuous consumption, this study particularly combine the Veblen effect, self-theory and social theory to identify the effects between consumer groups and the purchase of luxury goods under personal and social impact. This study integrate consumer groups, symbols, personal and social impact and the consumption of luxury goods to be discussed and verified.
Through factor analysis, reliability analysis and regression analysis, get the following conclusions. First, setting the correct target customers can effectively stimulate sales and willingness. Second one is the importance of signals. The last one is about the social and individual impact. For high wealth class, we should emphasize on meeting their personal identity. For low wealth level class, we should use face-saving way to meet their social status.
Keywords:Veblen effect; conspicuous consumption; social identity theory
INTRODUCTION
Many scholars and organizations began to analyze the change in consumer behavior in China and found some phenomena. The first one is luxury phenomenon. The second one is the forming of new consumer groups. Also, because of decades of conservative, these new Chinese consumers consider expensive commodity as a symbol of success, they learn spending habits of the big city, showing the changes in consumer thinking and mentality.
Veblen’s great work "The Theory of the Leisure Class" said that society is ruled by the leisure class. But Begwell and Bernheim argued that conspicuous consumption does not only exist in the leisure class. It existed in all class. Further, on the basis of conspicuous consumption motivations and veblen effect, Corneo and Jeanne divided consumers into two independent groups, bandwagon and snob. The research gaps are consumer grouping and signal. So, in this research, I will focus on the change in consumer mentality through the social identity theory and self-theory to derive what signal is important. Also adopt the method Han used to divide consumers.
Through factor analysis, reliability analysis and regression analysis, get the following conclusions. First, there is the mediating effect between consumer groups and luxury. Second, individual impact will positively moderate the high social status of the consumer groups. Third, social impact will negatively moderate low social status consumer groups, showing the change in Chinese consumer thinking and mentality.
MATERIALS AND METHODS
In this study, we focus on Chinese consumers and to investigate their purchasing behavior of luxury. In addition, to understand the different consumer purchasing decisions, the sample object is not confined to consumers who bought luxury, also includes the group never bought luxury.The subjects include the online questionnaires and paper questionnaire. Paper questionnaires are mainly dominated to tourists for sightseeing at airports and tourist attractions. Online questionnaires are used to collect samples of different background.
In this study, we base on regression analysis and combine with descriptive statistics, factor analysis, reliability and validity analysis, pearson correlation analysis. The main purpose of regression analysis is to find a linear equation to describe the relationships between antecedent variables and outcome variables and to know the forecasting power and whether the overall relationship is significant.
RESULTS AND DISCUSSION
In statistical results, consumer group extracted three dimensions variable named patrician, parvenu and poseur. Signal extracted three dimensions variable named luxurious, quality and brand prominence. Individual and social impact extracted four dimensions variable named unique, social status, conspicuous and hedonistic. The first three variables are classified as social impact and the last one is classified as individual impact.
In regression analysis, divide into three parts, the first part focuses on inter-relationship between the dimensions and the second part is to explore the mediating effect, the third part is about moderating effect. In the first part, three consumer groups have positive impact on the purchase of luxury and have significant effect on signal. Also, there is a significant effect between signal and the purchase of luxury.
Next is about the mediating effect. Luxurious, quality and brand prominence will partially mediate the effect between the purchase of luxury and patrician. Quality will fully mediate the effect between purchase of luxury and parvenu. Luxurious will partially mediate the effect between purchase of luxury and parvenu. Luxurious will fully mediate the effect between purchase of luxury goods and poseur.
The last part is moderate effect. Under individual impact there is positive moderating effect between patrician and luxury, parvenu and luxury. In detail, under the pleasure, patrician and parvenu will increase the purchase of luxury. Under overall social impact, there is negative effect between the purchase of luxury and each consumer groups. In detail, for patrician and parvenu, uniqueness and conspicuous these moderator are significant, means that the under these two social impact there is negative moderating effect between the purchase of luxury and patrician, the purchase of luxury and parvenu. But under social status, there is no moderating effect. Under uniqueness, there is negative moderating effect between the purchase of luxury and poseur. But under conspicuous and social status, there is no moderating effect.
CONCLUSION
For patrician, symbolic signal will be more attractive than functional signals, but it can only enhance a certain degree. This may be related to their status and background. It is common for them having behavior in conspicuous consumption. So they may not focus on specific signal. For parvenu, high-quality, personalized or refined characteristics will be more attractive. It may be related to the shift in consumer mentality through information networking and globalization. Broaden horizon make them not show off, but to meet hedonic value. Poseur prefers luxurious signal. We inference that they even in the globalization and information networking environment, but still retains the small view, they imitate the big city spending habits to integrate into the higher social classes. Therefore, they will be attracted by luxurious signals, including high prices, senior shop decoration and high brand recognition.
Under individual or social impact, for patrician and parvenu, we should emphasize on meeting their personal identity. For poseur, should use face-saving way to meet their social status.
There are some limitations and suggestions. If time and funds permit, the survey area should be expanded to make a comprehensive study results that can reflect the true situation. In the future, it may be good to increase the number of consumer groups to better understand the detailed characteristics of different consumer groups. The last is to add other mediating or moderating variables to combined with the phenomenon in reality.
一、中文文獻
林為翰(2004)大專學生借貸態度研究-自消費文化與人格特質觀點探討。國立成功大學工業與資訊管理學系碩士論文
劉佳雯(2007)消費者奢華態度之市場區隔研究。國立中山大學企業管理學系碩士論文
黃惠君(2002)青少年社會福利意識之探討:家庭生活背景與消費文化意識的影響。國立中正大學社會福利研究所碩士論文
王信孚(2004)消費者物質主義與社會影響之易感受性對衝動性購買之影響:信用卡使用之調節角色。國立東華大學企業管理研究所碩士論文
劉力瑄(2006)名牌精品之品牌忠誠度研究。中國文化大學國際企業管理研究所碩士
論文
二、英文文獻
Aron O'Cass, H. M. ( 2006). Exploring consumer status and conspicuous consumption. Journal of Consumer Behaviour, 4(1), 7–74.
Bagwell, L. S., & Bernheim, B. D. (1996). Veblen Effects in a Theory of Conspicuous
Consumption. American Economic Review, 86(3), 349-373.
Basmann, R. L., Molina, D. J., & Slotije, D. J. (1988). A Note on Measuring Veblen's Theory of Conspicuous Consumption the Review of Economics and Statistics, 70(3), 531-536.
Bearden, W. O., & Etzel, M. J. (1982). Reference Group Influence on Product and Brand Purchase Decisions. journal of Consumer Research, 9, 183-194.
Belk, Russell W., ed. (1979), Gift Giving Behavior, Vol. 2, Greenwich: JAI Press
Belk, R., Mayer, R., & Bahn, K. (1982). The Eye of the Beholder: Individual Differences in Perceptions of Consumption Symbolism. advance in consumer research, 9, 523-530.
Belk, R. W. (1988). Possessions and the extended self. journal of Consumer Research, 2, 139-168.
Berger, Jonah and Chip Heath (2007), “Where Consumers Diverge from Others: Identity Signaling and Product Domains,” Journal of Consumer Research, 34 (2), 121–34
Bourdieu, P. (1984). Distinction: A Social Critique of the Judgement of Taste (R. Nice, Trans.). Harvard University.
Brooks, D. (2001). Bobos in Paradise: The New Upper Class and How They Got There. New York.
Burroughs, W. J., Drews, D. R., & Hallman, W. K. (1991). Predicting Personality from Personal Possessions: A Self-Presentational Analysis. Journal of Social Behavior and Personality, 6(6), 147-163.
Cadinu, Mara, & Reggiori, C. (2002). discrimination of a low-status outgroup: the role of ingroup threat. European journal of social psychology, 32(4), 501-515.
Chen, J., Aung, M., Zhou, L., & Kanetkar, V. (2005). Chinese Ethnic Identification and Conspicuous Consumption. Journal of International Consumer Marketing, 17(2-3), 117-136.
Chu, Y.-H. (2011). THE INFLUENCE OF BRAND CONSPICOUSNESS AND ATTITUDE FUNCTION ON PURCHASE INTENTION OF COUNTERFEIT LUXURY GOODS- WITH CONFORMITY AND MORAL BELIEF AS MODERATORS.
Corneo, G., & Jeanne, O. (1997). conspicuous consumption, snobbism and conformism. journal of public Economics, 66(1), 55-71.
Cui, G. (1999). Segmenting China's Consumer Market. Journal of International Consumer Marketing, 11(1), 55-76
Dickson, M. A., Lennon, S. J., Montalto, C. P., Shen, D., & Zhang, L. (2004). Chinese consumer market segments for foreign apparel products. Journal of Consumer Marketing, 21(5), 301-317.
Doubois, B., Czellar, S., & Laurent, G. (2005). Consumer segments based on attitudes toward luxury: empirical evidence from twenty countries Marketing Letters, 16(2), 115-128.
Duesenberry, J.S. (1967),” Income, Saving and the Theory of Consumer Behaviour, “Oxford University Press, 5th ed., New York
Duhachek, Adam, Zhang, S., & Krishnan, S. (2007). Anticipated Group Interaction: Coping with Valence Asymmetries in Attitude Shift. journal of Consumer Research, 34(3), 395-405.
Escalas, J. E., & Bettman, J. R. (2003). You Are What They Eat: The Influence of Reference Groups on Consumers' Connections to Brands. journal of consumer Psychology, 13(3), 339-348.
Escalas, J. E., & Bettman, J. R. (2005). Self-Construal, Reference Groups, and Brand Meaning. journal of Consumer Research, 32, 378-389.
Friedman, J. (1990). Being in the world: globalization and localization. Theory, Culture and Society 7, 311-328.
Fussell, P. (Ed.). (1983). Class: A Guide through the American Status System. New York.
Garfein, R. T. (1989). Cross-Cultural Perspectives on the Dynamics of Prestige. Journal of Service Marketing, 3(3), 17-24.
Giddens, A. (1991). Modernity and Self-identity: Self and Society in the Late Modern Age. New York, NY: Basic Books
Grubb, E., & Grathwohl, H. (1967). Consumer Self-Concept, Symbolism and Marketing Behavior-A Theoretical Approach. Journal of Marketing, 31, 22-27.
Gui, G., Wang, Y., & Zhou, N. (2004). Backlash of global brands? consumer purchase of foreign and domestic products in an emerging market. Paper presented at the AIB southbeast Asia Regional conference, Macau.
Han, Y. J. (2010). Signaling Status with Luxury Goods: The Role of Brand Prominence. journal of Marketing, 74, 15-30.
Holt, D. B. (1995). How Consumers Consume: A Typology of Consumption Practices. journal of Consumer Research, 22(1), 1-16.
Jaramillo, F., & Moizeau, F. (2003). Conspicuous Consumption and Social Segmentation. journal of public Economic Theory, 5(1), 1-24.
Kim, S.-Y., Jung, T.-S., Suh, E.-H., & Hwang, H.-S. (2006). Customer segmentation and strategy development based on customer lifetime value: A case study. Expert Systems with Applications, 31(1), 101-107.
Lam, Son, K., Ahearne, M., Hu, Y., & Schillewaert, N. (2010). Resistance to Brand Switching When a Radically New Brand Is Introduced: A Social Identity Theory Perspective. journal of Marketing, 74(6), 128-146.
Leibenstein, H. (1985). BANDWAGON, SNOB, AND VEBLEN EFFECTS IN THE THEORY OF CONSUMERS' DEMAND. Quarterly journal of economics, 64(2), 183-207.
Levy, S. (1959). Symbols for Sales. Harvard Business Review, 37, 117-124.
Li, G., Li, G., & Kambele, Z. (2012). Luxury fashion brand consumers in China: Perceived value, fashion lifestyle, and willingness to pay. Journal of Business Research, 65(10), 1516-1522.
Markus, H. R., & Kitayama, S. (1991). Culture and the self: implications for cognition, emotion and motivation. Psychological Review, 98(2), 224-253.
Mason, R. S. (1981). conspicuous consumption: a study od exeptional consumer behavior, gower, brookfield, TV.
Ng, Y. K. (1987). Diamonds Are a Government's Best Friend: Burden-Free Taxes on Goods Valued for their Values. american Economic Review, 77(1), 186-191.
Paurav, S. (2011). IMPULSE BUYING, LOYALTY AND CONSUMER SEGMENTS IN RETAILING-THE INTERPLAY BETWEEN PSYCHOGRAPHIC AND SOCIO- DEMOGRAPHIC FACTORS ON CONSUMERS' ATTITUDE TOWARD PRIVATE LABEL BRANDS. American Marketing Assocation.
Piron, F. (2000). Consumer's perceptions of the country-of origin effect on purchasing intentions of (in)conspicuous products. journal of Consumer Marketing, 17(4), 308-321.
Reed, & Americus. (2002). Social Identity as a Useful Perspective for Self-Concept-Based Consumer Research Psychology and Marketing, 19(3), 235-266.
Redding, S.G. and Ng, M. (1982), “The role of 'face'- in the organizational perception of Chinese managers”, Organization Studies, Vol. 3 No. 3, pp. 201-19
Richins, M. (1994). Possessions and the Extended Self. journal of Consumer Research, 15(2), 139-168.
Scott, D. (2010). What Would Veblen Say? Leisure Sciences, 32(3), 288-294. doi: 10.1080/01490401003712713
Sherry, J. (1983), “Gift-giving in anthropological perspective”, Journal of Consumer Research, Vol.10, September, pp. 157-68
Sin, L. Y. M., & Ho, S. C. (2001). An assessment of theoretical and methodological development in consumer research in greater China: 1979-1997. Asia pacific journal of marketing and logistics, 13(1), 3-42.
Sirgy, J. M. (1982). Self-Concept in Consumer Behavior, a Critical Review. journal of Consumer Research, 9(3), 287-300.
Sorensen, E. B., & Thomsen, T. U. (2006). The Lived Meaning of Symbolic Consumption and Identity Construction in Stable and Transitional Phases-Towards an Analytical Framework. european advance in consumer research, 7, 571-576.
Tajfel, Heri and John C. Turner (1986), “The Social Identity Theory of Inter-Group Behavior,” in Psychology of Intergroup Relations, ed. StephenWorchel andWilliam G. Austin, Chicago: Nelson-Hall
Turner, J. C. (1982). Towards a Cognitive Redefination of the Social Group. In H. Tajfel (Ed.), in Social Identity and Intergroup Relations. Cambridge University.
Veblen. (1899). The theory of the leisure class Boston.
Vigneron, F., & Johnson, L. W. (1999). a review and a conceptual framework of presige-seeking consumer behavior. academy of marketing science review, 1, 1-17.
Vigneron, F., & Johnson, L. W. (2004). Measuring perceptions of brand luxury. journal of brand management, 11(6), 484-506.
Wang, Y. J., Doss, S. K., Guo, C., & Li, W. (2010). An investigation of Chinese consumers' outshopping motives from a culture perspective: Implications for retail and distribution. International Journal of Retail & Distribution Management, 38(6), 423-442.
Wei, Y., & Yu, C. (2012). HOW DO REFERENCE GROUPS INFLUENCE SELF-BRAND CONNECTIONS AMONG CHINESE CONSUMERS. journal of advertising, 41(2), 39-53
White, Dahl, & Katherine. (2006). To Be or Not to Be? The Influence of Dissocaitive Reference Groups on Consumer Preferences. journal of consumer Psychology, 16(4), 404-414.
Whittler, T. E., & Spira, J. S. (2002). Model's Race: A Peripheral Cue in Advertising Messages? journal of consumer Psychology, 12(4), 291-301.
Wong, N. Y., & Ahuvia, A. C. (1998). Personal Taste and Family Face: Luxury Consumption in Confucian and Western Societies. Psychology and Marketing, 15(5), 423-441.
Zhou, L., & Wong, A. (2008). Exploring the influence of product conspicuousness and
social compliance on purchasing motives of young Chinese consumers for foreign
brands. journal of Consumer Behaviour, 470-483.
Zhuang, Guijun, Wang, X., Zhou, L., & Zhou, N. (2008). Asymmetric Effects of Brand Origin Confusion. International Marketing review, 25(4), 441-457.
三、 網頁資料
中國國家統計局http://www.stats.gov.cn/
世界銀行數據庫http://data.worldbank.org/
世界貿易組織http://www.wto.org/
沃頓知識在線-路易威登和遠赴海外的中國購物者 http://www.knowledgeatwharton.com.cn/index.cfm?fa=article&articleid=2513&languageid=5
世界旅遊及貿易委員會http://www.wttc.org/
世界免稅協會http://www.tfwa.com/duty_free/Home.4.0.html
天下雜誌-暴富黃金十年 搶攻新中國6大消費族群http://cwef.cw.com.tw/2012/article/article103-2.aspx
MBA智庫http://wiki.mbalib.com/zh-tw/%E7%82%AB%E8%80%80%E6%80%A7%E6%B6%88%E8%B4%B9