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研究生: 趙文瑜
Chao, Wun-Yu
論文名稱: 加價購促銷情境影響消費者購買意願因素
How does the promotion situations of additional purchase discount affect purchase intention
指導教授: 蔡惠婷
Tsai, Huei-Ting
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 117
中文關鍵詞: 加價購促銷情境知覺價值購買意願
外文關鍵詞: additional purchase discount, promotion situation, perceived value, purchase intention
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  • 本研究核心目標為探討加價購促銷活動的促銷情境與促銷商品對消費者購買意願的影響,首先透過商品的稀有性以及產品類別的特性作為促銷情境,將促銷情境分為具稀有性便利品、不具稀有性便利品、具稀有性選購品或不具稀有性選購品的情境,並以知覺品質、品牌知名度、知覺價值以及損失趨避分別探討不同情境中加價購商品對於消費者的影響,期待本研究之結論實證能補足加價購相關促銷活動之學術研究缺口。
    本研究採用結構式問卷進行,並以網路方式進行發放,其研究對象涵蓋一般消費者,採用雪球抽樣與任意抽樣的方式蒐集,一共有494份有效樣本。透過這些有效樣本彙整出研究結論,本研究發現:
    一、各個促銷情境中「知覺品質」皆對「知覺價值」有顯著「正向」影響,其中尤為加價購商品是不具稀有性選購品的情境,知覺品質的影響力最大。
    二、各個促銷情境中「品牌知名度」皆對「知覺價值」有顯著「正向」影響,其中尤為當加價購商品為不具稀有性便利品的情境,知覺品質的影響力最大。
    三、各個促銷情境中「知覺價值」皆對「購買意願」有顯著「正向」影響,其中尤為適當加價購商品為不具稀有性便利品的情境,知覺價值的影響力最大。
    四、各種情境的「損失趨避在「知覺價值」與「購買意願」之間皆無顯著調節效果。
    得出驗證結果後,將研究結論歸納出幾項學術貢獻,包含將促銷情境分類多樣化、補足加價購促銷活動的相關文獻等學術研究上的缺口,並延伸出一些實務應用的建議,以提供給零售商參考。

    The essential aim of this research is to figure out the effect of the promotion situations and the commodity of additional purchase discount on purchase intention. First, this research classifies situations with scarcity and product categories. The promotion situations include scarce convenience goods, scarce shopping goods, non -scarce convenience goods and non-scarce shopping goods. Then, this research figures out what kinds of factors in these four promotion situations affect purchase intention. The factors we discuss are perceived quality, brand awareness, perceived value, loss aversion. And we conduct the research with internet questionnaires for general consumers and below are the results:
    1. In these promotion situations, perceived quality could significantly affect perceived value. Especially, the influence of perceived quality for non-scarce shopping goods is the largest in the four situations.
    2. In these promotion situations, brand awareness could significantly affect perceived value. Especially, the influence of brand awareness for non-scarce convenience goods is the largest in the four situations.
    3. In these promotion situations, perceived value could significantly affect purchase intention. Especially, the influence of perceived value for non-scarce convenience goods is the largest in the four situations.
    4. There is no mediated effect for loss aversion in these situations.
    According to the result, a retailer who intents to use additional purchase discounts to attract consumers could use the factors including perceived quality, brand awareness, perceived value for different kinds of goods.

    第一章 緒論 1 第一節 研究背景 1 第二節 研究動機 3 第三節 研究目的 5 第四節 研究流程 7 第二章 文獻回顧 8 第一節 促銷情境 8 第二節 產品類別 10 第三節 產品稀有性 13 第四節 知覺品質 16 第五節 品牌知名度 19 第六節 知覺價值 21 第七節 損失趨避 24 第八節 購買意願 26 第三章 研究方法 29 第一節 研究架構與假設 29 第二節 研究變項之操作型定義與問卷設計 33 第三節 研究設計 38 第四節 資料分析方法 39 第四章 研究分析結果 41 第一節 樣本資料分布狀況 41 第二節 敘述性統計分析 43 第三節 因素分析及信度分析 60 第四節 PEARSON相關分析 68 第五節 迴歸分析 69 第五章 結論與建議 82 第一節 研究結論 82 第二節 研究貢獻 88 第三節 研究限制與未來研究建議 90 參考文獻 92 中文文獻 92 英文文獻 96

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