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研究生: 黃馨誼
Huang, Hisn-Yi
論文名稱: 政策設計與使用者行為:台灣逆向回收機押金與獎勵機制之情境式研究
Policy Design and User Behavior: A Scenario-Based Study of Deposit and Reward Mechanisms in Taiwan’s Reverse Vending Machine Systems
指導教授: 張佑宇
Chang, Yu-Yu
學位類別: 碩士
Master
系所名稱: 其他 - 全校永續跨域國際碩士學位學程
International Master's Program in Interdisciplinary Sustainability Studies
論文出版年: 2026
畢業學年度: 114
語文別: 英文
論文頁數: 75
中文關鍵詞: 政策設計使用者行為逆向回收機押金制度獎勵機制
外文關鍵詞: Policy Design, User Behavior, Reverse Vending Machines, Deposit Systems, Reward Mechanisms
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  • 本研究探討不同制度性誘因機制如何影響台灣使用者使用逆向回收機(Reverse Vending Machines, RVMs)的行為意圖,並比較兩種不同的政策邏輯:一是常見於歐洲部分國家法規制度中的強制性押金退費制度(Deposit Return Scheme, DRS),另一則是類似台灣目前所採行之自願性獎勵模式。本研究以制度理論、計畫行為理論(Theory of Planned Behavior, TPB)及助推理論為理論基礎,並以展望理論作為解釋得失框架的輔助理論觀點,探討避免損失的訊息框架、正向獎勵誘因、知覺便利性及社會期待如何影響個人的回收行為意圖。
    本研究採用情境式短文實驗設計,並透過實地方式招募受試者。初步共蒐集335份問卷,經資料篩選後,保留307份台灣逆向回收機使用者之有效問卷進行分析。受試者被隨機分派至「自願性獎勵情境」或「強制性押金情境」。研究結果顯示,態度、主觀規範及知覺行為控制皆能正向預測行為意圖。其中,在計畫行為理論的各項變數中,知覺行為控制的影響最為顯著,顯示便利性及降低使用阻礙在逆向回收機使用行為中具有關鍵作用。
    此外,強制性押金情境所產生的行為意圖,顯著高於自願性獎勵情境。然而,此項效果應解釋為避免損失框架與誘因顯著性提高所產生的綜合影響,而非單純由損失規避心理所造成。
    本研究透過連結總體層次的制度設計與個體層次的心理機制,補充現有相關文獻,並為台灣政策制定提供實證參考。研究結果顯示,押金制度可能有助於提升民眾的回收行為意圖,但其成效仍有賴於完善、可靠、便利且低阻礙的回收基礎設施作為支持。

    This study examines how different institutional incentive mechanisms shape users’ intention to use Reverse Vending Machines (RVMs) in Taiwan. It compares two contrasting policy logics: a mandatory Deposit Return Scheme (DRS), commonly associated with regulatory systems in several European jurisdictions, and a voluntary reward-based model similar to the incentive structure currently used in Taiwan. Drawing on Institutional Theory, the Theory of Planned Behavior (TPB), and Nudge Theory, with Prospect Theory serving as a supporting lens for gain-loss framing, the study investigates how loss-avoidance framing, positive reward incentives, perceived convenience, and social expectations influence recycling intention.
    A scenario-based vignette experiment was conducted with field-based participant recruitment. From an initial pool of 335 responses, 307 valid responses from Taiwanese RVM users were retained for analysis. Participants were randomly assigned to either a voluntary reward scenario or a mandatory deposit scenario. The results show that Attitude, Subjective Norms, and Perceived Behavioral Control all positively predict Behavioral Intention. Among the TPB variables, Perceived Behavioral Control has the strongest effect, indicating the central role of convenience and friction reduction in RVM use. The mandatory deposit scenario also generates significantly stronger Behavioral Intention than the voluntary reward scenario. However, this effect should be interpreted as the combined influence of loss-avoidance framing and greater incentive salience, rather than as a pure loss-aversion effect.
    The findings contribute to the literature by linking macro-level institutional design with micro-level psychological mechanisms. They also provide policy-relevant evidence for Taiwan, suggesting that a deposit-based system may strengthen recycling intention, but only if it is supported by accessible, reliable, and low-friction return infrastructure.

    Abstract I 摘要 III ACKNOWLEDGEMENTS IV TABLE OF CONTENTS VI LIST OF TABLES VIII LIST OF FIGURES IX CHAPTER 1: INTRODUCTION 1 1.1 Research Background 1 1.2 Problem Statement 3 1.3 Research Questions 6 1.4 Research Objectives 7 1.5 Significance of the Study 7 CHAPTER 2: LITERATURE REVIEW 10 2.1 Theoretical Framework: The Multi-Layered Approach 10 2.2 Institutional Theory: The Rules of the Game (Macro Level) 11 2.3 The Theory of Planned Behavior: Psychological Mechanisms (Micro Level) 13 2.4 Nudge Theory: Bridging the Intention-Behavior Gap (Intervention Level) 15 2.5 Prospect Theory: Gain-Loss Framing and Loss Avoidance 17 2.6 Hypotheses Development 17 CHAPTER 3: METHODOLOGY 23 3.1 Research Design: A Scenario-Based Vignette Experiment with Field-Based Recruitment 23 3.2 Participants and Sampling Strategy 24 3.3 Experimental Manipulation (The Vignettes) 25 3.4 Instrumentation and Questionnaire Development 26 3.5 Data Collection Procedure 27 3.6 Data Analysis Strategy 29 CHAPTER 4: DATA ANALYSIS AND RESULTS 30 4.1 Data Screening and Descriptive Statistics 30 4.2 Measurement Model Assessment 31 4.3 Manipulation Checks: Validating the Institutional Isolation 33 4.4 Multicollinearity Diagnostics 35 4.5 Hierarchical Regression Analysis and Hypothesis Testing 35 4.6 Summary of Hypothesis Testing 40 CHAPTER 5: DISCUSSION OF FINDINGS 42 5.1 The Baseline Role of TPB Determinants and the Importance of Perceived Convenience (H1a-H1c & H3) 43 5.2 Prospect Theory and the Asymmetry of Institutional Incentives (H4) 44 5.3 The Stability of Attitude Across Institutional Designs (H2a) 45 5.4 The Moderating Mechanism of Institutional Logic on Social Pressure (H2b) 46 5.5 Institutional Design and the Conditional Role of Perceived Convenience (H2c) 47 5.6 Summary of Discussion 48 CHAPTER 6: CONCLUSION AND IMPLICATIONS 49 6.1 Introduction to the Concluding Chapter 49 6.2 Theoretical Implications: Bridging the Macro-Micro Divide 49 6.3 Policy Implications for Public Governance 51 6.4 Managerial and Commercial Implications for RVM Operators 52 6.5 Limitations of the Research 53 6.6 Directions for Future Research 54 6.7 Concluding Remarks 55 REFERENCES 57 APPENDICES 61 Appendix A: Scenario Vignettes 61 Appendix B: Measurement Items 62 Appendix C: Reliability, Sampling, and Data Cleaning Summary 64

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