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研究生: 陳威仁
Chen, Wei-Jen
論文名稱: 雇主品牌對員工留任意向之影響:以Y公司為例
The Effects of Employer Branding on Employee Retention Intention: A Case Study of Y Company
指導教授: 楊朝旭
Young, Chaur-Shiuh
學位類別: 碩士
Master
系所名稱: 管理學院 - 高階管理碩士在職專班(EMBA)
Executive Master of Business Administration (EMBA)
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 71
中文關鍵詞: 雇主品牌人才吸引力員工留任意向
外文關鍵詞: Employer Brand, Organization Attractiveness, Employee's Intention to Stay
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  • 在競爭激烈環境,過往遇到優秀人才都透過高薪挖角,企業近幾年開始重視保持核心競爭力,透過打造優質雇主品牌形象,並建立人力資源制度,來招募吸引優秀人才。過往雇主品牌都停留在重視招募,鮮少探討留任關聯性。是故,雇主品牌對員工留任意向之影響為本研究之主題。
    本研究以質性研究為基礎,採用個案研究法及深度訪談法進行資料之蒐集及分析,探討雇主品牌的五個構面,分別在興趣價值、社交價值、經濟價值、發展價值、應用價值與員工留任意向之影響。
    研究後結果發現,雇主品牌的五個價值構面:興趣價值、社會價值、經濟價值、發展價值與應用價值皆有助提升員工的留任意向。持續提供創新產品及服務能提高員工熱愛工作,良好的上司及部屬溝通管道打造團隊合作的氛圍,提供薪酬福利和晉升對於確保穩定的員工基本生活需求,挑戰性的工作對提升員工自我肯定與提升自信心很有幫助,良好的工作環境及能發揮所學教導身邊的人也能獲得成就感,皆能提升留任意向。

    In a highly competitive environment, companies are more focus on developing their core competencies instead of poaching employees over the past few years. Companies intend to draw better candidate by building a strong employer brand and establishing human resources management system. With regards to employer brand, the existing discussions were focused on recruiting, rarely discuss the relevance of retention. Therefore, the impact of employer branding on employees' discretion is the subject of this research.
    This research is based on qualitative research, use case study method and in-depth interview method to collect and analyze data to discuss the influence of employee retention in five key aspects including interest values, social values, economic values, development values, and application values.
    Results showed that the five key aspects of employer brand including interest values, social values, economic values, development values, and application values had positive influence on employee retention. Continue to provide innovative products and services can increase employees' passion of work. Good communication between management team and employees could help to build up team work skills. Providing salary, benefits and promotion is essential for ensuring a stable employee’s basic life needs. Challenging work is very helpful for enhancing employees’ self-affirmation and self-confidence. Good working environment and inheritance of experience are also key factors of gaining a sense of accomplishment.

    摘要i Extended ABSTRACTii 誌 謝vi 目 錄vii 表 次ix 圖 次x 第一章 緒 論1 第一節 研究背景與動機1 第二節 研究目的2 第三節 研究流程3 第二章 文獻探討5 第一節 雇主品牌5 第二節 留任意向9 第三節 雇主品牌與留任意向之關聯性11 第三章 研究方法15 第一節 研究架構15 第二節 研究對象17 第三節 研究方法18 第四節 研究工具18 第五節 資料處理與分析19 第四章 個案公司介紹21 第一節 金控業產業概況21 第二節 Y公司雇主品牌經營現況24 第五章 個案分析27 第一節 興趣價值與留任意向之分析27 第二節 社交價值與留任意向之分析30 第三節 經濟價值與留任意向之分析34 第四節 發展價值與留任意向之分析37 第五節 應用價值與留任意向之分析41 第六章 結論與建議45 第一節 結論45 第二節 研究建議46 第三節研究限制49 參考文獻50 一、中文部份50 二、外文部份52 附 錄55 附錄一 訪談邀請函55 附錄二 訪談大綱56 附錄三 訪談逐字稿59

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