電子帳單呈遞支付服務(EBPP)是指消費者利用網際網路為媒介，於線上進行個人化帳單資料查詢及彙總，並利用線上系統提供之多項帳單支付方式讓消費者選擇支付帳單。今日科技時代服務業紛紛導入資訊技術，台灣電力公司自2007年4月導入「電子帳單服務系統」目的是為幫助員工更有效率提供顧客服務及提供用戶多元化之資訊管道。
本研究擬以科技準備度理論(TR)和科技接受與使用統一理論(UTAUT)為研究之理論架構，科技準備度量表之四構面為樂觀包容、創新求變、適應不良，及安全存疑；科技接受與使用統一理論探討構面為預期績效、預期付出、社會影響，及便利條件，研究資料蒐集來自台灣電力公司200名員工，統計分析數據顯示，創新求變、安全存疑、社會影響，及便利條件與員工使用電子帳單服務系統之行為意圖有顯著關聯性。
本研究提出建議為(1)台電內部各系統需整合統一，對企業內部日後推動新科技技術可降低員工安全疑慮及提高系統使用便利度，對企業推動電子式e化服務有助益。(2)強化企業文化及凝聚員工向心力，可提高員工間彼此社會影響力及提升員工使用意願。(3)藉由持續遞補新血填補企業空缺及斷層職位，以降低企業人力失調及員工不適應之狀況。(4) EBPP導入為現今科技服務業之潮流，國營事業之電子式e化服務應持續推行。

Electronic Bill Presentment and Payment (EBPP) is that consumers utilize the internet network as the media to check and gather the materials of the individualized bill on-line, and utilize the on-line system to choose how to pay their bills.
During the scientific technological period, the service trades brings the information technology in one after another. Taiwan Power Company has brought the electronic bill service system in since April 2007. Its purpose is to help the staff to offer customer service more efficiently and offer them pluralist information channel.
In this study combines the Technology Readiness Index (TRI) and Unified Theory of Acceptance and Use of Technology (UTAUT) into one model. Specifically, this study measure the relation between TRIs personality trait dimensions – optimism, innovativeness, discomfort, and insecurity , and the UTAUT dimensions–performance expectancy, effort expectancy, social influence, and facilitating conditions. Data is collected from 200 employees of Taiwan Power Company . This Analysis reveals that innovativeness, insecurity, facilitating conditions ,and social influences determine employees’ behavioral intention.
The conclusion of this study which brings the following suggestions up is that (1) Taiwan Power Company needs to combine the unity for every system, and will reduce the staff’s doubt and improve the easy-to-use degree of each system.(2) To improve the social influences between staffs and raise the behavioral intention. through strengthening corporation culture and centripetal force. (3) To lower the maladjustment through keeping filling a vacant post. (4) EBPP is the promoting trend of electronic service of the state-owned enterprises. It should be carried out continually.

台電電力股份有限公司. http://www.taipower.com.tw.
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