| 研究生: |
許博閔 Syu, Bo-Min |
|---|---|
| 論文名稱: |
COVID-19 影響期間,台灣消費者對健身房會籍持續購買之決定性因素分析 The Decisive Factors Affecting Taiwan Customer Continuous Purchase Gym Membership in COVID-19 Period of Influence |
| 指導教授: |
康信鴻
Kang, Hsin-Hong |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 企業管理學系碩士在職專班 Department of Business Administration (on the job class) |
| 論文出版年: | 2021 |
| 畢業學年度: | 110 |
| 語文別: | 中文 |
| 論文頁數: | 56 |
| 中文關鍵詞: | COVID-19 、知覺風險 、線性機率模型 、健身房 |
| 外文關鍵詞: | COVID-19, Perceived Risk, Linear probability model, GYM |
| 相關次數: | 點閱:232 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
近年來台灣運動人口持續增長,運動人口比例越來越多,而這幾年來台灣之運動知識水平提升,在主流媒體的推廣下,台灣民眾認同擁有健康是一件很重要的事,同時健身風潮開始流行,運動休閒產業也蓬勃發展,到健身房的運動民眾也持續增加。
本研究之研究對象為購買健身房會籍之台灣消費者,採用便利抽樣方式在網路提供問卷,回收213份問卷,採用EViews 7作為分析工具,並透過線性機率回歸模型分析(LPM),並透過參與健身房動機、知覺風險、需求理論及消費者基本資料等變數,作為分析之基礎,探討持續購買之行為。
本研究透過EViews 7軟體進行分析,運算後產生之研究結果顯示,解釋變數COVID-19具有影響相關(P值小於0.05)。另外虛擬變數,一週進入健身房幾天以及在健身房運動一次幾小時具有顯著的相關性。
從問卷數據進行線性機率迴歸分析(LPM),顯示最終研究結果COVID-19會影響台灣消費者持續性購買會籍的決定性因素,在疫情肆虐的情況下,消費者對於知覺風險的考慮會成為主要的原因。
關鍵字:COVID-19、知覺風險、線性機率模型、健身房
Nowadays, the population of Taiwanese sports fan keep increasing, and the correct knowledge for exercise has been advertised by the mainstream media in recent years.
Most of Taiwanese agree with having a good heath is really important thing. At the same time, the trend of fitness grows up rapidly and the leisure industry becomes popular. Therefore many people were in contract with gym to keep their healthy.
The research object of this study is Taiwanese consumers who purchase gym memberships. They used convenience sampling to provide questionnaires on the Internet, collected 213 questionnaires, used EViews 7 as an analysis tool, and used linear probability regression model analysis (LPM). Variables such as participation motivation, perceived risk, demand theory and basic consumer information are used as the basis for analysis to explore the behavior of continuous purchases.
This study was analyzed through EViews 7, and the results of the study showed that the explanatory variable Covid-19 has impact correlation (P value less than 0.05). In addition, the virtual variables, how many days a week enter the gym, and a few hours of exercise at the gym once have a significant correlation.
Key words: COVID-19、Perceived Risk、Linear probability model、GYM
Anderson, E. W., & Sullivan, M. W. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing science, 12(2), 125-143.
Bauer, R. A. (1960). Consumer behavior as risk taking. Paper presented at the Proceedings of the 43rd National Conference of the American Marketing Assocation, June 15, 16, 17, Chicago, Illinois, 1960.
Beard, J. G., & Ragheb, M. G. (1983). Measuring leisure motivation. Journal of leisure research, 15(3), 219-228.
Bettman, J. R. (1973). Perceived Risk and Its Components: A Model and Empirical Test. Journal of Marketing Research (JMR), 10(2), 184-190. doi:10.2307/3149824
Bhattacharya, C. B. (1998). When customers are members: Customer retention in paid membership contexts. Journal of the Academy of Marketing Science, 26(1), 31-44. Retrieved from https://search.proquest.com/scholarly-journals/when-customers-are-members-customer-retention/docview/224861877/se-2?accountid=12719
http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=
http://sfx.lib.ncku.edu.tw:3410/sfxlcl41?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&genre=article&sid=ProQ:ProQ%3Apq1busgeneral&atitle=When+customers+are+members%3A+Customer+retention+in+paid+membership+contexts&title=Journal+of+the+Academy+of+Marketing+Science&issn=00920703&date=1998-01-01&volume=26&issue=1&spage=31&au=Bhattacharya%2C+C+B&isbn=&jtitle=Journal+of+the+Academy+of+Marketing+Science&btitle=&rft_id=info:eric/01562053&rft_id=info:doi/
Cardozo, R. N. (1965). An experimental study of customer effort, expectation, and satisfaction. Journal of marketing research, 2(3), 244-249.
Cox, D. F. (1967). Risk taking and information handling in consumer behavior.
Cunningham, M. S. (1967). The major dimensions of perceived risk. Risk taking and information handling in consumer behavior.
Fletcher, B. (2020). Congress approves $7B for broadband in Covid relief package. FierceWireless, N.PAG-N.PAG. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=147789007&site=ehost-live
Griffin, J. (2002). Customer loyalty: How to earn it, how to keep it: Jossey-Bass San Francisco, CA.
Jacoby, J., & Kaplan, L. B. (1972). The components of perceived risk. ACR special volumes. Retrieved from https://www.acrwebsite.org/volumes/12016/volumes/sv02/sv-02-
Jones, T. O., & Sasser, W. E. (1995). Why satisfied customers defect. Harvard business review, 73(6), 88-&.
Leary, M. R., Wheeler, D. S., & Jenkins, T. B. (1986). Aspects of identity and behavioral preference: Studies of occupational and recreational choice. Social Psychology Quarterly, 11-18.
Mitchell, V. W. (1999). Consumer perceived risk: conceptualisations and models. European Journal of marketing.
Oliver, R. L. (1999). Whence consumer loyalty? Journal of marketing, 63(4_suppl1), 33-44.
Rosenberg, L. J., & Czepiel, J. A. (1984). A marketing approach for customer retention. Journal of consumer marketing.
TWCC, N. L. (2020). COVID-19 全球即時疫情地圖. Retrieved from https://covid-19.nchc.org.tw/
Walsh, J. (2020). Trump Blasts Covid Relief Package And Threatens Veto. Forbes.com, N.PAG-N.PAG. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=147728271&site=ehost-live
Zeithaml, V. A. (1988). Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence. Journal of marketing, 52(3), 2-22. doi:10.1177/002224298805200302
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1988). Communication and control processes in the delivery of service quality. Journal of marketing, 52(2), 35-48.
尹湘蕾, 張玉蓮, & 莊哲仁. (2010). Literature Review of Types of Motivation in Exercise. [內在動機對運動之探討]. 運動健康休閒學報(1), 64-80. doi:10.29961/jshl.201004.0006
行政院新聞傳播處. (2021). 因應武漢肺炎衝擊 共通性及各產業紓困振興措施. Retrieved from https://www.ey.gov.tw/Page/5A8A0CB5B41DA11E/ad3f40f1-9a79-47f6-8a2b-0883ba2c0b05
行政院衛生署. 嚴重急性呼吸道症候群. Retrieved from https://www.cdc.gov.tw/Disease/SubIndex/j5QtbRPVkmFMg9BwiGezZA
何泰寬, & 葉國俊. (2018). 國際金融史上債權國與債務國的不對等(稱)調整:從希臘危機談起. [Asymmetric Adjustments between Creditors and Debtors: International Financial History and Its Implications for Emerging Economies]. 國家發展研究, 17(2), 121-137. doi:10.6164/jnds.201806_17(2).0004
吳萬益. (2015). 企業研究方法: 華泰出版社.
李奇勳. (2007). 知覺風險對消費者知覺價值之形成所扮演角色的探討. [The Role of Perceived Risk in Forming Consumer Perceived Value]. 管理學報, 24(2), 167-190. doi:10.6504/jom.2007.24.02.04
周凡鈞. (2003). 休閒健康俱樂部顧客滿意度, 便利性, 口碑, 與 再 購 相 關 性 之 研 究-以 大 台 北 地 區 為 例. 未 出 版碩 士 論 文, 中 國 文 化 大 學, 台 北 市.
陈亮. (2009). 金融危机下消费者行为特征及零售业营销策略研究. 商場現代化(2009年6), 63-64.
孫明德. (2021). 2020~2021年台灣經濟景氣回顧與展望. 臺灣經濟研究月刊, 44(1), 64-70. doi:10.29656/term.202101_44(1).0010
康信鴻. (2014). 管理經濟學: 雙葉書廊.
教育部體育署全民運動組. (2020). 109年運動現況調查成果發表記者會 防疫有成快樂運動 多元運動i臺灣. 教育部體育署全民運動組. Retrieved from https://www.sa.gov.tw/News/NewsDetail?Type=3&id=3053&n=92
教育部體育署綜合規劃組. (2021). 中華民國109年運動統計. Retrieved from https://www.sa.gov.tw/ebook/List?id=12&n=169
陳羿緻. (2020). 疫情衝擊 美股熔斷、消費驟減、亞洲生產線斷鏈-全球經濟陷入災難性變動. 禪天下(181), 8-12.
廖君雅、潘羿菁. (2018). 揮汗經濟學 引爆健身房百億商機. Retrieved from https://www.wealth.com.tw/home/articles/17718
蔡東峻, & 林佐鼎. (2005). 沈沒成本與行為慣性對購後消費行為與續約意願之中介效果. Retrieved from http://ir.lib.ncku.edu.tw/handle/987654321/140365
衛生福利部疾病管制署. (2020). 嚴重特殊傳染性肺炎. Retrieved from https://www.cdc.gov.tw/Category/Page/vleOMKqwuEbIMgqaTeXG8A
鍾志強. (2006). 大學生休閒運動動機之研究. [A Study of College Student's Exercise Motivation]. 休閒運動期刊(5), 197-210. doi:10.29909/iwcmat.200605.0020
簡瑞宇, & 蔡文程. (2009). 動機理論與運動動機相關研究之探討. [Motive Theory and Sports-related Motive of the Study]. 福爾摩沙體育學刊(3), 30-40. doi:10.29927/jpef.200910.0004
校內:2027-01-05公開