企業為了生存及發展，在競爭激烈的市場中，必須有效地規劃內部資源，其中使用企業資源規劃系統 (Enterprise resource planning, ERP)是一種有效的管理工具。ERP系統的使用效益一直是企業界關注的議題。本研究綜合各專家學者的意見及文獻探討，找出企業成功導入ERP系統的幾個關鍵因素當作構面並加以分析，以期讓企業和未來的研究者參考。

ERP 系統是廣泛使用的資訊技術解決方案之一，它是組織中集合的一套軟體，可以協同工作並整合業務流程，支援跨部門營運管理。特別是在 ERP 系統中，單個數據庫擁有所有資訊，可以充當在部門和業務流程之間存儲、分發和發送數據的中心位置，以管理不同功能區域之間和內部的交易和數據交換。 建立像 ERP 這樣一個複雜的、共享的、整體的系統，不僅僅是一個電腦項目， 而是一項代價高昂且危險的投資，並且該過程會影響組織的核心和營運狀況。 然而，將資訊與產品或服務的內容結合，並將業務營運技術和功能集成起來對公司來說非常有吸引力，這是採用 ERP 的重要原因之一。

由分析結果得知，系統品質、資訊品質和服務品質對使用者效益均有正向顯著的影響；使用者效益對使用者滿意度有正向顯著的影響，且具有統計顯著性。這意味著當ERP系統提供的品質愈好，使用者效益也會愈高。另外，使用者效益對使用者滿意度有正向影響，且具有統計顯著性。這意味著當使用者的效益愈高，他們對ERP系統的滿意度也會愈高。

In order to survive and thrive in a competitive market, businesses need to effectively plan their internal resources. Enterprise Resource Planning (ERP) system is an effective management tool in this regard. This study combines the opinions of experts and scholars with literature review to identify key factors for successful implementation of ERP systems in businesses, serving as a reference for both companies and future researchers.

ERP system is one of the widely used information technology solutions. It is an integrated software that facilitates collaboration and streamlines business processes, supporting cross-departmental operations management. The core of this system is a centralized database that stores, distributes, and transmits data between departments and business processes. Establishing such a complex and shared system is a costly and risky investment, but it is highly attractive for enterprises seeking to integrate information and business functionalities.

The study result indicate that system quality, information quality, and service quality have a positive and significant impact on user benefits. Also, user benefits have a positive and significant influence on user satisfaction, with statistical significance. This implies that higher quality of ERP system leads to greater user benefits. Similarly, user benefits have a positive impact on user satisfaction. Therefore, as users derive higher benefits from using the ERP system, their satisfaction with the system also increases.

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