簡易檢索 / 詳目顯示

研究生: 洪于琁
Hung, Yu-Hsuan
論文名稱: 華人領導者關係表現策略之研究
The Study of Chinese Leader's Guanxi Perform Strategy
指導教授: 蔡明田
Tsai, Ming-Tian
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2011
畢業學年度: 99
語文別: 中文
論文頁數: 103
中文關鍵詞: 組織領導文化關係關係環社交技巧
外文關鍵詞: Leadership style, Guanxi, Guanxi circle, Social skills
相關次數: 點閱:130下載:3
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 在探討與華人主題上,過去的文獻多聚焦於組織層陎的研究,卻缺乏個人層陎之探討,因此本研究期望能藉由先前學者對於華人關係的相關認知,進一步將進行個人層陎的探討。
    此外,配合計畫行為理論所延伸出的架構,本研究透過計畫行為理論中的態度、主觀規範和知覺行為控制對於行為會產生的意圖為對照,探討關係認知、組織領導文化和社交技巧三構陎對於組織中各階層管理人員所可能會產生的行為表現做一研究,並依據相關學者之觀點,提出這些構陎的操作型定義來設計各構陎的衡量問項,最後再配合SPSS和AMOS等統計軟體的使用,運用到的統計方法包括描述性分析、因素分析、信度分析、迴歸分析、和變異數分析,以將結果呈現。
    本研究以隨機方式針對各行各業中之主管做抽樣調查,最終目的是希望能瞭解華人主管對於關係認知及其人際互動表現的想法,研究結果歸納如下:
    一、任務導向文化並無法預測管理階層對於下屬的關係表現方式,但若進一步觀察關係導向文化,則有助於對主管關係表現行為的預測。
    二、華人債向於尋找彼此間的關係鏈結,以決定其表現策略。
    三、強化各主管關係認知和情緒表達能力,將有助於管理品質之提升。

    As discussing the topic of Chinese guanxi, most researchs focused on the issues of organization level, and lack of the level of individual level. In this research, we based on the past research『s knowledge of Chinese guanxi, moreover, to discuss the related topic on individual level.
    Besides, to combine with the theory of planned behavior, this research use the construct of "attitude", "social norms" and "perceived behavior control" to influence the behavior of intension, to discuss the three dimensions of "guanxi", "organizational leadership" and "social skills". In order to meet our needs, we focus on the behavior that leaders might have and combine with previous researchers『 opinions. On the other hand, we provide an operational definition and indicator of the four dimensions for the design of questionnaire based on the pervious research. Also, this research use statistic software to perform the outcome. In addition, the statistic methods this research used include descriptive analysis, factor analysis, reliability analysis, regression analysis and variance analysis.
    This research use sampling survey randomly in all kinds of industry coming from every management level. The target of this research is to realize Chinese leaders opinions on guanxi and personal interaction. The results are as follows:
    1. Task-oriented culture can『t forecast the performance that the leaders treat their subordinates. But relation-oriented culture can improve this situation.
    2. Chinese people tend to look for the similar way from each other and tend to have different performance strategy.
    3. Consolidated leaders『 guanxi knowledge and emotional expression can help increasing management quality.

    目錄 .......................... IV 表目錄 ........................ V 圖目錄 ....................... VI 第一章 緒論 .................. 1 第一節 研究背景與動機 .......... 1 第二節 研究目的 ............... 3 第三節 研究流程 ............... 4 第二章 文獻探討 ............... 6 第一節 計畫行為理論(The Theory of Planned Behavior,TPB) ... 6 第二節 組織領導文化 ............ 11 第三節 關係(Guanxi) ........... 17 第四節 社交技巧(Social Skills) ....... 35 第五節 情緒勞務 ...................... 39 第三章 研究方法 ..................... 46 第一節 研究架構 ..................... 46 第二節 各構陎之操作性定義 ............ 48 第三節 研究工具 .................... 49 第四章 研究結果 .................... 56 第一節 敘述性統計分析 ............... 56 第二節 因素分析與信度分析 ........... 58 第三節 各因素之相關性分析 ........... 63 第四節 迴歸分析 ................... 65 第五節 差異性分析.................. 72 第五章 結論與建議 ................. 80 第一節 研究結論與建議 .............. 80 第二節 研究限制與後續研究建議 ....... 85 參考文獻 ......................... 87 附錄 問卷......................... 100

    一、中文部分
    江漢梁、蔡明田、康信鴻(2009),護理人員情緒勞動脈絡模式之研究--以情緒勞動理論觀點實證
    艾昌瑞、楊泰和(2005),"有關係、沒關係?"--探究華人商業交易場域中的應酬與關係建構經驗。2005泛太帄洋管理論壇(PPMF)
    吳宗祐、鄭伯壎(2003),組織情緒研究之回顧與研究,應用心理研究,第19期,頁 137-173
    鄔珮君、陳彰儀、吳宗祐(2005),華人企業服務人員情緒勞動方式的前置因素與其結果之關係,教育與心理研究,第28卷第4期,頁693-719
    鄭伯壎(2000),華人人際關係研究的困境與出路,本土心理學研究。
    二、英文部分
    Adeyemi-Bello, T., (2001). Work Study. 50(4): pp.150-153
    Ajzen, I. (1988). Attitudes, personality and behavior. Milton Keynes, England: Open University Press.
    Ajzen,I.,and M.Fishbein. (1980). Understanding Attitude and Predicting Social Behavior Englewood Cliffs, NJ: Prentice-Hall
    Ajzen, I., & Madden, T. J. (1986). Prediction of goal-directed behavior: Attitudes intentions and perceived behavioral control. Journal of Experimental Social Psychology, 22, pp.453-474.
    Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50, pp.179-211.
    Ajzen, I. (1985) From intentions to actions: A theory of planned behavior. IN KUHL, J. and BECKMANN, J. (Eds.) Springer series in social psychology. Berlin, Springer
    Albarracin, D., Johnson, B., Fishbein, M., and Muellerleile, P. (2001) Theories of reasoned action and planned behavior as models of condom use: A meta-analysis. Psychological Bulletin, 127(1): pp.142-161.
    Al-Mailam, F.F. (2004). Transactional versus transformational style of leadership-employee perception of leadership efficacy in public and private hospital in Kuwait. Quality Management in Health Care. 13(4): pp.278-284.
    Alston, J.P. (1989), "Wa, guanxi and inhwa: managerial principles in Japan, China and Korea,『『 Business Horizons, 32, 2, pp.26-31.
    Anheier,H.K., Geshards, J., and Romo,F.P. (1995) ─Forms of Capital and Social Structure in Cultural Fields: Examining Bourdieu『s Social Topography∥, The American Journal of Sociology, Vol 100, No.4, pp.859-903.
    Arias, J.T.G. (1998), "A relationship marketing approach to guanxi,『『 European Journal of Marketing, Vol 32, No 1/2, pp.145-56.
    Armitage, C. J., and Conner, M. (1999). The theory of planned behavior: Assessment of predictive validity and "perceived control." British Journal of Social Psychology, 38, pp.35-54.
    Ashforth, B. E., and Tomiuk, M. A. 2000. Emotional labor and authenticity: Views from service agents. In S.Fineman (Ed.), Emotion in organizations (2nd ed.): 184-203. Thousand Oaks, CA: Sage.
    Baker, W. (1990). Market networks and corporate behavior. American Journal of Sociology, 96: pp.589–625.
    Barger, P. B., and Grandey, A. A. (2006). Service with a smile and encounter satisfaction: Emotional contagion and appraisal mechanism. Academy of Management Journal, 2006, pp.1229-1238
    Bandura, A. (1977) Self-efficacy: Toward a unifying theory of Behavioral Change. Psychological Review, 84, pp.191-215
    Barnard, C. I. (1938), The functions of the executive. Harvard University Press: Cambridge, MA, Thirtieth Anniversary Edition.
    Bass, B.M., Avolio, B.J. (1991). The multi-factor leadership questionnaire, Palo, Alto, CA: Consulting Psychologists Press
    Bass, B.M., Avolio, B.J., (1993). Transformational leadership and organizational culture∥, Public Administration Quarterly, 17, pp.112-121
    Bass, B.M. (1990). Bass and Stogdill『s handbook of leadership: Theory, research, and managerial applications, New York: Free Press
    Beale, D. A., and Manstead, A. S. R. (1991). Predicting mother's intentions to limit frequency of infants' sugar intake: Testing the theory of planned behavior. Journal of Applied Social Psychology, 21, pp.409-431.
    Bian, Y. (1994), ‗Guanxi and the Allocation of Urban Jobs in China『, China Quarterly 140, pp.971–999.
    Bian, Y. (2005), Guanxi. In: Beckert, J., Zafirovski, M. (Eds.). International Encyclopedia of Economic Sociology. Routledge, New York, pp.312-314.
    Blake, R.R and Mouton, J.S. (1985). The Managerial Grid III, Gulf Press, Houston, Texas.
    Blue, C. (1995) The predictive capacity of the theory of reasoned action and the theory of planned behavior in exercise research - an integrated literature-review. Research In Nursing & Health, 18(2): pp.105-121.
    Boisot, M. H. (1995). Information space: A framework for learning in organizations, institutions and culture. London: Routledge.
    Boissevain, J. (1974). Friends of friends: Networks, manipulators and coalitions. Oxford: Basil Blackwell.
    Brotheridge, C.M., and Grandey, A.A.,(2002). Emotional Labor and burnout: Comparing two perspectives of "people work". Journal of Vocational Behavior, 60, pp.17-39
    Bycio, P., Hackett, R.D., and Allen, J.S. (1995). Further assessments of Bass『s (1985) conceptualization of transactional and transformational leadership. Journal of Applied Psychology. 80(4): pp.468-478
    Cacioppo, J. T. (2002). Social neuroscience: Understanding the pieces fosters understanding the whole and vice versa. American Psychologist, 57, pp.819–831.
    Chen, M. (1995) Asian Management Systems. Boston, MA: International Thomson Business Press.
    Chen, X. P., and Chen, C. C. (2004), On the intricacies of the Chinese Guanxi: A process model of guanxi development. Asia Pacific Journal of Management, 21, pp.305-324.
    Chen, X. P., and Peng, S. (2008), Guanxi Dynamics-Shifts in the Closeness of Ties Between Chinese Coworkers. Strategy management journal.
    Chen, C. C., Y. R. Chen and K. Xin (2004), "Guanxi Practices and Trust in Management: A Procedural Justice Perspective『, Organization Science 15(2), pp.200–209.
    Chen, C. C., Chen, X. P., and Meindl, J. R. (2006). A critical analysis of guanxi and its functionality in organizations. Paper presented in the second IACMR conference, Nanjing.
    Cheng, C. H., Hsieh, C. J., and Ouyang, Y. H. (2010), "The Study of theGuanxi Transferring Process from Individual to the Organization by genetic Algorithm『. Strategy Management Journal,
    Child, J., L. Markoczy and T. Cheung (1995), "Managerial Adaptation in Chinese and Hungarian Strategic Alliances with Culturally Distinct Foreign Partners『, in S. Stewart (ed.), Joint Ventures in the People『s Republic of China Advances in Chinese Industrial Studies (JAI Press, Greenwich, CT).
    Coleman, J. S. (1990). Foundations of social theory. Cambridge: Belknap Press of Harvard University Press.
    Cooley, E. I., and Nowicki, S. (1989). Discrimination of facial expressions of emotion by depressed subjects. Genetic Social and General Psychology Monographs, 115, pp.449–465.
    Davies, H., Leung, T. K. P., Luk, S. T. K., &Wong, Y. -h. (1995). The benefits of "guanxi": The value of relationships in developing the Chinese market. Industrial Marketing Management, 24(3), pp.207−214.
    Deifendorff, J.M., Croyle, M.H., and Grosserand, R.H. (2005). The dimensionality and Antesedents of Emotional Labor Strategies, Journal of vacational behaviors, 66(2), pp.339-357
    Fock, H. K. Y. and Woo, K. S. (1998), The China market: strategic implications of guanxi. Business Strategy Review, 9(3), pp.33-43.
    Foster, M. (1997) ‗South China: Are the Rewards Worth the Risk?『 Long Range Planning, 20(4): pp.585–93.
    Gold, T. B. (1985). After comradeship: Personal relations in China since the Cultural Revolution. China Quarterly, 104: pp.657–675.
    Grandey, A.A. (2000), Emotion Regulations in the Workplace: A New Way to Conceptualize Emotional Labor, Journal of Occupational Health Psychology, 5(1), pp.95-100
    Grandey, A. A. (2003). When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46: pp.86–96.
    Granovetter, M. S. (1973). The strength of weak ties. American Journal of Sociology, 78: pp.1360–1380.
    Hersen, M., and Bellack, A. S. (1977). Assessment of social skills. In A. R. Cininero and K. S. Calhoun (Eds.), Handbook of behavior assessment (pp. 509–554). New York: Wiley.
    Ho, D.Y.(1976)∥On the Concept of Face∥, American Journal of Society, Vol 81, No.4, pp.86-844
    Hochschild, A.R.(1979). Emotion work, feeling rules and social structure. American Journal of Sociology, 85, pp.551-575.
    Hochschild, A.R.(1983). The managed heart:Commercialization of human feeling. Berkely, CA: University of Califirnia Press.
    Hwang, K. -K. (1987). Face and favor: The Chinese power game. American Journal of Sociology, 92(4), pp.944−974.
    Inkpen, A., and Tsang, E. (2005). Social capital, networks and knowledge transfer. Academy of Management Review, 30: pp.146–165.
    Judson, H. F. (2005). The great Chinese experiment. Technology Review, 108(11): pp.52–61.
    Karrasch, A.I. (2003). Antecedents and consequences of organizational commitment. Military Psychology. 15(3): pp.225-236.
    Keister, L.A. (1998). Engineering growth: Business group structure and firm performance in China『s transition economy. American Journal of Sociology, 104: pp.404–440.
    Koh, W.L., Steers, R.M., and Terborg, J.R. (1995). The effect of transformational leadership on teacher attitudes and students performance in Singapore. Journal of Organizational Behaviour. 16(4): pp.319-333.
    Liberman, R. P., DeRisi, W. J., and Mueser, K. T. (1989). Social skills training for psychiatric patients. New York: Pergamon Press.
    Libet, J., and Lewinsohn, P. M. (1973). The concept of social skill with special reference to the behavior of depressed persons. Journal of Consulting and Clinical Psychology, 40, pp.304–312.
    Lok, P. and Crawford, J. (2004). The effect of organizational culture and leadership style on job satisfaction and organizational commitment. Journal of Management Development. 23(4): pp.321-338.
    Luo, Y. (1997) ‗Guanxi and Performance of Foreign-invested Enterprises in China: An Empirical Inquiry『, Management International Review, 37(1): pp.51–70.
    Lovett, S., Simmons, L. C. and Kali, R. (1999), Guanxi versus the market: ethics and efficiency. Journal of International Business Studies, 30(2), pp.231-248.
    Lu, X. (1997) ‗Business Ethics in China『, Journal of Business Ethics, 16(14): pp.1509–18.
    Luo, Y. (1997). Guanxi and performance of foreign-invested enterprises in China: An empirical inquiry. Management International Review, 37(1), pp.51−70.
    MacKenzie, S.B., Podsakoff, P.M., Rich, G.A., (2001). "Transformational and transactional leadership and salesperson performance", Journal of Academy of Marketing Science, 2, pp. pp.115-34
    Madden,T. J., Ellen, P., & Ajzen, I. (1992). A comparison of the theory of planned behavior and the theory of reasoned action. Personality and Social Psychology Bulletin, 18(1), pp.3–9.
    Mandal, M. K., Pandey, R., and Prasad, A. B. (1998). Facial expressions of emotions and schizophrenia: a review. Schizophrenia Bulletin, 24, pp.399–412.
    Markus,G.,Thorsten, H.Y.,and Gianfranco, W.(2009). Customer reactions to emotional labor: The roles of employee acting strategines and customer edtection accutacy, Academy of Management Journal,Vol.52,No.5,pp958–974
    McFall, R. M. (1982). A review and reformulation of the concept of social skills. Behavioral Assessment, 4, pp.1–33.
    Neal M. Ashkanasy and Claire E. Ashton-James(2005). Emotion in Organizations: A Neglected Topic in I/O Psycholopy, But with a Bright Future, International Review of Industrial and Organizational Psychology, Volume 20.
    Nee, V. (1992), ‗Organizational Dynamics of Market Transitions of Hybrid Firms, Property Rights, and Mixed Economy in China『, Administrative Science Quarterly 31, pp.1–27.
    Nguni, S. Sleegers, P, and Denessen, E.(2006). Transformational and Transactional leadership effects on teachers『 job satisfaction, organizational commitment and organizational citizenship behavior in primary schools: The Tanzanian case. School Effectiveness and School Improvement.17(2): pp.145-177
    Norman, P., Bell, R. and Conner, M. (1999) The theory of planned behavior and smoking cessation. Health Psychology, 18(1): pp.89-94.
    Ouchi, W.G. (1980). Market, bureaucracies, and clans. Administrative Science Quarterly, 25: pp.129–141.
    Peng, M. W., and Heath, P. S. (1996). The growth of the firm in planned economies in transition: Institutions,organizations, and strategic choices. Academy of Management Review, 21: pp.492–528.
    Peng, M. W., and Luo, Y. (2000). Managerial ties and firm performance in a transition economy: The nature of a micro-macro link. Academy of Management Journal, 43(3): pp.486–501.
    Pugh, S.D.(2001). Service with a smile: Emotional Contagion in the service encounter. Academy of Management Journal, 44(3), pp.1018-1027
    Pugh, S. D. (2002). Emotional regulation in individuals and dyads: Causes, costs, and consequences. In R. G. Lord, R. J. Klimoski, and R. Kanfer (Eds.), Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior. San Francisco: Jossey-Bass, pp.147-182
    Rafaeli, A., and Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12: pp.23-37.
    Richard, R., Vanderpligt, J. and Devries, N. (1996) Anticipated affect and behavioral choice. Basic and Applied Social Psychology, 18(2): pp.111-129
    Ridout, N., Astell, A. J., Reid, I. C., Glen, T., and O『Carroll, R. E. (2003). Memory bias for emotional facial expressions in major depression. Cognition and Emotion, 17, pp.101–122.
    Romin W. Tafarodi, Tara C. Marshall and Haruko Katsura(2001). Standing Out in Canada and Japan. Journal of Personality, Volume 72, Issue 4, pages pp.785-814.
    Rowold, J.(2008). "Effects of transactional and transformational leadership of pastors", Pastoral Psychology, 56(4), pp.403-411
    Schein, E.H.(1992). Organizational culture and leadership (2nd ed). San Francisco: Jossey-Bass.
    Segrin, C. (1992). Specifying the nature of social skill deficits associated with depression. Human Communication Research, 19, pp.89–123.
    Seltzer, J., Bass, B.M.,(1990). Transformational leadership: Beyond initiation and consideration∥, Journal of Management, 16 (4), pp.693-703
    Shalley, C. E., and Gilson, L. L. (2004). What leaders need to know: A review of social and contextual factors that can foster or hinder creativity. Leadership Quarterly, 15: pp.33–53.
    Sheeran, P. and Taylor, S. (1999) Predicting intentions to use condoms: A meta-analysis and comparison of the theories of reasoned action and planned
    behavior. Journal of Applied Social Psychology, 29(8): pp.1624-1675
    Sheppard, B.H., Hartwick, J., and Warshaw, P.R.(1988). The theory of reasoned action: A meta-analysis of past research with recommendations for modifications and future research. Journal of Consumer Research, 15, pp.325-343
    Snell, R. (1999) ‗Obedience to Authority and Ethical Dilemmas in Hong Kong Companies『, Business Ethics Quarterly, 9(3): pp.507–26.
    Sparks, P., and Shepherd, R. (1992). Self-identity and the theory of planned behavior: Assessing the role of identification with "green consumerism." Social Psychology Quarterly, 55, pp.388-399.
    Sparks, P., Shepherd, R. and Frewer, L. (1995) Assessing and structuring attitudes toward the use of gene technology in food-production - the role of perceived ethical obligation. Basic and Applied Social Psychology, 16(3): pp.267-285.
    Standifird, S. S. and Marshall, R. S. (2000), The transaction cost advantage of guanxi-based business practices. Journal of World Business, 35(1), pp.21-42.
    Steidlmeier, P. (1999). Gift-giving, bribery, and corruption: Ethical management of business relationships in China. Journal of Business Ethics, 20(2), 121−132.
    Sun, J. (2004). Understanding the impact of perceived principal leadership style on teacher commitment. International Schools and Education Advancement. 32(2): pp.18-31
    Tafarodi, R., Marshall, T., and Katsura, H.(2001). Standing out in Japan and Canada. Paper presented in Asian Association of Social Psychology Conference, Melburne, Australia
    Trower, P., Bryant, B., and Argyle, M. (1978). Social skills and mental health. Pittsburgh: University of Pittsburgh Press.
    Tsang, E. W. K. (1998). Can guanxi be a source of sustained competitive advantage for doing business in China?. Academy of Management Executive, 12: pp.64–73.
    Tyler, T. R., and Kramer, R. M. 1996. Whither trust?. In R. M. Kramer & T. R. Tyler (Eds.). Trust in organizations: Frontiers of theory and research: 1–15. Thousand Oaks, CA: Sage.
    Vanhonacker, W. R. (2004), Guanxi networks in China. The Chinese Business Review, 31(3), pp.48-53.
    Wilkins, A., and Ouchi, W. G. 1983. Efficient cultures: Exploring the relationship between culture and organizational performance. Administrative Science Quarterly, 28: pp.468–481.
    Wong Y.H., and Leung Thomas K.P. (2001) Guanxi-Relationship Marketing in a Chinese Context, International Business Press. New York.
    Wong, Y. H. (1998), Key to key account management: relationship (guanxi) model. International Marketing Review, 15(3), pp.215-231.
    Wong, Y.H. and Chan, R.Y. (1999) "Relationship Marketing in China: Guanxi, Favouritism and Adaptation", Journal of Business Ethics, 22(2): pp.107–18.
    Xin, K.R. and Pearce, J.L. (1994), "Guanxi: Good connections as substitutes for institutional support," paper presented at the National Academy of Management Meeting, Dallas, TX.
    Xin, K. R., and Pearce, J. L. (1996). Guanxi: Connections as substitutes for formal institutional support. Academy of Management Journal, 39: pp.1641–1658.
    Yang, M. M. H. (1994). Gift, favors, and banquets: The art of social relationships in China. New York: Cornell University Press.
    Young, R. A., and Kent, A.T. (1985). Using the theory of reasoned action to improve the understanding of recreation behavior. Journal of Leisure Research, 17, pp.90–106.
    Zenger, T.R. and Lawrence, B.S. (1989), "Organizational demography: The differential effects of age and tenure distributions on technical communications," Academy of Management Journal, 32, pp.353-376.
    Zhang, Y. and Z. Zhang: (2006), "Guanxi and Organizational Dynamics in China: A Link Between Individual and Organizational Levels『, Journal of Business Ethics 67(4), pp.375–392.

    下載圖示
    校外:立即公開
    QR CODE