本研究探討人格特質、情緒智力、同儕關係透過情緒勞動為中介，對留任意願的相互影響性，並以國內某太陽能公司兩岸地區之機台操作人員為研究對象。本研究以叢集抽樣方式，針對台灣某太陽能公司兩岸廠區發放600份問卷，其中台灣廠區發放300份問卷，回收有效問卷223份，大陸廠區發放300份問卷，回收有效問卷171份，經分析其研究結果，歸納如下：
本研究實證研究發現：
1. 人格特質、情緒智力與同儕關係對情緒勞動有正向的顯著影響。
2. 人格特質、情緒智力、同儕關係與情緒勞動對留任意願有正向的顯著影響。
3. 人格特質會透過情緒勞動的中介效果，對留任意願有正向影響。
4. 情緒智力會透過情緒勞動的中介效果，對留任意願有正向影響。
5. 同儕關係會透過情緒勞動的中介效果，對留任意願有正向影響。

This study applies the viewpoint of the interactive influence of personal characteristics, emotion quotient, and peer relationships to the willingness to retain, through the mediator of emotional labor and by taking the operators of a PV manufacturer at its Taiwan and mainland China sites as research subject, with 600 questionnaires issued. There are 300 samples distributed to Taiwan site with 223 effective replies, while also 171 out of 300 are valid at mainland China site.

The results of this study are as following: (1) There is apparent positive influence to emotional labor from personal characteristics, emotion quotient, and peer relationships. (2) There is apparent positive influence to willingness to retain from personal characteristics, emotion quotient, and peer relationships. (3) There is apparent positive influence to willingness to retain from personal characteristics through the mediation effect of emotional labor. (4) There is apparent positive influence to willingness to retain from emotion quotient through the mediation effect of emotional labor. (5) There is apparent positive influence to willingness to retain from peer relationships through the mediation effect of emotional labor.

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