本研究採用情緒勞動理論觀點探討人格特質、工作特性、情緒智力、情緒勞動、工作投入與工作滿意度之間的影響性，並以台南地區護理人員為研究對象。本研究採用問卷調查方式進行實證，總共發放250份問卷，回收有效問卷219份，有效問卷回收率為87.60%。此外，本研究所得資料透過敘述性統計分析、因素分析、信度分析、效度分析、迴歸分析以及結構方程模式。

本研究實證研究發現：
1.人格特質、工作特性與情緒智力對情緒勞動有正向的顯著影響。
2.人格特質、工作特性、情緒智力與情緒勞動對工作滿意度有正向的顯著影響。
3.人格特質會透過情緒勞動的中介效果，正向影響工作滿意度。
4.工作特性會透過情緒勞動的中介效果，正向影響工作滿意度。
5.情緒智力會透過情緒勞動的中介效果，正向影響工作滿意度。
6.較高工作投入的護理人員，其情緒勞動對工作滿意度有較強的影響；工作投入在情緒勞動的情緒表層偽裝與工作滿意度的內在滿意與外在滿意等兩變數間，皆有干擾效果。

This study applies the viewpoint of Emotional Labor Theory to examine the influence among personality traits, job characteristics, emotional intelligence, emotional labor, job involvement and job satisfaction. This study use purposive sampling method select from nurse practitioners in Tainan city, there are total 219 vaild samples and the effective response rate is 87.60%. Meanwhile, the empirical data was analyzed by descriptive statistics analysis, factor analysis, reliability analysis, validity analysis, regression analysis and structural equation modeling (SEM).
The results of this study are as following: (1) The personality traits, job characteristics and emotional intelligence have a significant positive influence on the emotional labor. (2) The personality traits, job characteristics, emotional intelligence and emotional labor have a significant positive influence on the job satisfaction. (3) he mediating effects of emotional labor towards the personality traits can positively affect job satisfaction. (4) The mediating effects of emotional labor towards the job characteristics can positively affect job satisfaction. (5) The mediating effects of emotional labor towards the emotional intelligence can positively affect job satisfaction. (6) The emotional labor has a stronger influence on the job satisfaction to the nurse practitioners who have higher job involvement. The job involvement has the moderating effect in the emotional labor (emotional surface acting) and the job satisfaction (intrinsic satisfaction and extrinsic satisfaction).

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