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研究生: 陳帥堯
Chen, Shuai-Yao
論文名稱: 組織正義與組織氣候對知識分享意圖之影響—以社會交換理論觀點
The Study Of Relationship Among Organizational Jusitice , Organizational Climate And Knowledge Sharing Willingness:Social Exchange Theory Perspective
指導教授: 蔡明田
Tsai, Ming-tien
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2009
畢業學年度: 97
語文別: 中文
論文頁數: 60
中文關鍵詞: 社會交換組織正義組織氣候知識分享意願
外文關鍵詞: Organizational Climate, Knowledge Sharing Willingness, Organizational Justice, Social Exchange
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  • 有越來越多的研究結論及學者指出,知識是當前企業經營成敗最重要的一個關鍵,而知識的創造來自於知識分享,但知識分享並不是那麼理所當然,因此如何去創造一個利於知識分享的環境,是管理上值得我們去探討的面向。本研究針對我國金融相關產業發放問卷,並回收有效問卷一百六十五份,探討金融從業人員於組織正義與組織氣候的知覺,並以社會交換理論的觀點來探討信任及溝通對於己身的知識分享意願是否會造成影響。本研究並透過SPSS 統計套裝軟體,以敘述性統計、信度分析、獨立樣本t檢定、單因子變異數分析以及迴歸分析等分析方式,發現如下:

    1.金融從業人員無論在性別、年齡、婚姻、教育程度、服務年資、職務類別及每月所得高低上對於影響知識分享意願均無明顯差異。
    2.改善成員對於組織正義與組織氣候的知覺,有助於組織成員提升信任。
    3.改善成員對於組織正義與組織氣候的知覺,有助於組織成員提升溝通。
    4.提升組織成員相互信任及相互溝通的知覺,有助於提升組織成員的知識分享意願。
    5.相互溝通對於知識分享意願的影響程度較相互信任要高。

    More and more research conclusion and scholars express that knowledge is the most importance key point in business operation. Although creating knowledge come from knowledge sharing , knowledge sharing isn’t as a matter of course. For this reason, how to construct an organization environment which promote knowledge sharing well is worth to confer in the business administration domain . The purpose s of the study are to explore the sense of organizational justice and organizational climate that affect employees’ willingness to share their knowledge in social exchange theory opinion. A questionnaire was used, based on random sampling, to collect data by165 questionnaires from employees in the finance industry. This study use SPSS statistic program to analyze by common analyze ,one-way ANOVA , t-test and regression . The major findings of this study are:

    1. The employees in finance industry are not different in knowledge sharing willingness whether what their sex , age ,marriage ,education ,worked seniority , function and wages are.
    2. Positive relationship existed between organizational justice and organizational climate to make employees more trust each other.
    3. Positive relationship existed between organizational justice and organizational climate to make employees more communicate each other.
    4. Positive relationship existed between trust and communicate to make up employees’s willingness of knowledge sharing .
    5. To have a influence in employees’s willingness of knowledge sharing , communicate domain is higher than trust.

    目錄 頁碼 中文摘要 ...............................................iii 英文摘要 ................................................iv 目錄 .....................................................v 表目錄 .................................................vii 圖目錄 ................................................viii 第一章 緒論 ..............................................1 第一節 研究背景與動機 ....................................1 第二節 研究目的 ..........................................2 第三節 研究流程 ..........................................3 第二章 文獻探討 ..........................................5 第一節 組織正義...........................................5 第二節 組織氣候..........................................14 第三節 信任 .............................................17 第四節 溝通 .............................................21 第五節 知識分享 .........................................24 第六節 各構面推論 .......................................27 第三章 研究方法 .........................................33 第一節 研究架構與研究假設 ...............................33 第二節 研究變項定義與問卷設計 ...........................34 第三節 研究對象及資料蒐集 ...............................38 第四節 資料分析方法 .....................................39 第四章 資料分析與討論 ...................................41 第一節 基本分析 .........................................41 第二節 個人背景變項與知識分享意願之關係 .................44 第三節 主要構面究之迴歸分析結果 .........................45 第五章 結論與建議 .......................................49 第一節 結論 .............................................49 第二節 建議 .............................................51 參考文獻 ................................................54 附錄:實測問卷 ..........................................58 表目錄 頁碼 表2-1 組織正義的構面 ....................................5 表2-2 公平知覺 ..........................................8 表2-3 組織氣候的定義 ...................................14 表2-4 組織氣候的構面 ...................................16 表2-5 信任的定義 .......................................18 表2-6 溝通的定義 .......................................22 表3-1 組織正義的量表 ...................................35 表3-2 組織氣候的量表 ...................................35 表3-3 相互信任的量表 ...................................36 表3-4 相互溝通的量表 ...................................36 表3-5 知識分享意願的量表 ...............................37 表3-6 個人背景資料 .....................................38 表4-1 個人背景資次數分配表 .............................42 表4-2 信度分析 ............... .........................43 表4-3 獨立樣本t檢定 ....................................44 表4-4 單因子變異數分析 .................................45 表4-5 組織正義對相互信任迴歸分析結果 ...................46 表4-6 組織正義對相互溝通迴歸分析結果 ...................46 表4-7 組織氣候對相互信任迴歸分析結果 ...................47 表4-8 組織氣候對相互溝通迴歸分析結果 ...................47 表4-9 相互信任對知識分享意願迴歸分析結果 ................48 表4-10 相互溝通對知識分享意願迴歸分析結果 ...............48 表5-1 研究假設檢定結果與說明 ...........................49 圖目錄 頁碼 圖1-1 研究流程圖 .........................................4 圖3-1 研究架構圖 ........................................34

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