近數十年來，動物輔助服務的重要性逐漸受到重視，不同領域專家紛紛投入研究此醫療模式，並成立眾多非營利組織，致力推廣此類服務。然而，許多研究亦指出，該服務並無足夠證據證明實務上具有如理論上之卓越效果，許多研究之實務測試並產生相左之結論，因此，目前之研究缺口在於如何更有效地衡量並提出針對使用者與實務導向之服務設計。
有鑒於此，本研究以社會支持理論之角度，瞭解動物輔助服務的服務設計流程。研究設計分為三階段，第一階段，透由實際參與觀察與訪談，了解動物輔助治療之現況，並作為下一階段服務設計之改善依據。第二階段，借由服務設計的4D 流程與與服務設計工具來設計兩個改善後的服務雛形作為實驗，實驗一係於現有狗醫生服務流程之前，加入服務對象之詳細資訊提供，以提升服務內容之客製化與針對性，實驗二係透過照片與文字，增加服務對象於各次服務間仍可持續接觸狗醫生相關訊息之機會，並研究分析該實驗是否能增加狗醫生之服務效果。測試結果顯示，實驗一與實驗二皆有顯著成效，代表服務設計理論與動物輔助治療定義所建議客製化須流程有助於實務上改善狗醫生服務之成效，其中實驗一的客製化服務使得狗醫生的實質支持效果提升進而影響到其他分類之社會支持，而實驗二的增加服務間接觸點之實驗，特別對養護機構住民與狗醫生建立情感連結有卓越效果。本實驗的結果也證實了服務設計之理論有助於動物輔助治療之效果提升。

The research concerned with Animal-Assisted Activity (AAA) services has been dramatic proliferated in recent year. Experts in different fields dedicated themselves into AAA researches and have indicated that the AAA service helps the physical and psychological well-being of human. Because of the healing effect of AAA service, related association have been established and started to promote the service to general public. However, due to the characteristics of human-animal bond and AAA services, most of the current relating theories have not adequately tested in empirical setting, and sometimes it turns out to be equivocal or conflicting results. In order to make progress in this field, further research must focus on rigorous evaluation of AAA. Designing and controlling in ways that make AAA service to become empirically supported therapy and treatment.
In order to help fill the research gap in literature and our knowledge, this study aims to explore the performance and service design process of AAA, evaluate it from the perspective of social support theory. This study employs a three-phase research design combining quantitative and qualitative method. The first phase began from a qualitative case study of AAA services in Taiwan (Dr. Dog Association) to understand its current service process by following first two step of double diamond design process, discover and define process, using the participant observation method and in-depth interview. Next, based on the result of qualitative investigation from user aspect, the service design principles are adopted in the second phase to generate two service prototypes as the experiment design. In the final phase, an evaluation framework is constructed based on the social support theory in order to evaluate the performance of service provision from the response of AAA. The result shows that both experiment have important enhancement on performance of AAA and proved that the process and principles of service design can make significant improvements in the AAA service.

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