通訊技術的發展成為台灣產業數位轉型的重要工具，特別是第五代行動通訊系統(5G)以其低延遲、高頻寬和廣連結的特性推動垂直應用服務發展。International Mobile Telecommunications-2020 (IMT-2020) 技術的出現擴展了5G的應用場景，包括超可靠低延遲通訊、增強型行動寬頻、大規模機器型通信。5G技術的進一步發展提出了新的指標，資通訊技術(Information and Communication Technology, ICT)正被廣泛應用於產業營運技術(Operational Technology, OT)，推動創新應用服務的發展，但資通訊技術與營運技術的整合仍面臨挑戰。本研究將以製造業垂直應用作為重點，提出功能和效能的關鍵指標，以建立服務水準規範，確保服務達到預期水準。新興技術改善傳統製造流程，5G技術則提供了支持其高效運作的通訊基礎設施。本研究旨在評估我國製造業導入5G技術的挑戰，制定適合製造業環境的服務水準協議(Service Level Agreement, SLA)和服務水準規範(Service Level Specification, SLS)，以提升產業競爭力，並探討SLA在推廣5G過程中扮演的角色。
本研究採用文獻分析法、案例研究法作為研究方法，首先研析資通訊技術在製造業中垂直應用服務的類型，基於國際學術期刊及技術規範文件，本研究將針對製造業進行系統化的資料分析，探討我國製造業導入5G所面臨的挑戰，並提出我國智慧製造業導入5G技術之建議。由於5G技術為產業帶來了新的運作模式，在製造業中的應用不僅提升了效率，也增強了智慧化水準。但在導入5G技術時，將會面臨諸多挑戰。首先是高昂的初期投資成本，包括基礎設施建設和設備升級；其次，5G技術需要高度整合資通訊技術與營運技術；此外，製造業還需應對技術快速變化帶來的不確定性，並制定分階段導入策略以降低風險。為了彌合ICT廠商和垂直領域廠商之間技術落差，本研究也設計了一套針對製造業的SLA範本，旨在協助廠商導入5G技術，提升效能並推動產業升級。

The development of communication technology is vital for Taiwan's industrial digital transformation. The fifth-generation (5G) mobile communication system drives vertical application services with its low latency, high bandwidth, and extensive connectivity. International Mobile Telecommunications-2020 (IMT-2020) technology expands 5G applications to include ultra-reliable low-latency communications (industrial control, telemedicine), enhanced mobile broadband, and massive machine-type communications. Despite new benchmarks, integrating information and communication technology (ICT) with operational technology (OT) remains challenging.
This study focuses on vertical applications in the manufacturing industry, proposing key indicators for functionality and performance to establish service level specifications (SLS) and ensure service standards. It evaluates the challenges of 5G implementation in Taiwan's manufacturing sector and develops suitable service level agreements (SLA) to enhance competitiveness.
Using literature analysis and case studies, the research drafts preliminary SLS and SLA templates and conducts systematic data analysis to identify challenges and provide recommendations for 5G adoption in Taiwan's smart manufacturing.
5G technology introduces new operational models, improving efficiency and intelligence in manufacturing. SLAs are crucial for ensuring service levels and promoting innovation. Establishing appropriate SLAs is key to driving smart manufacturing and industrial transformation with 5G.

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