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研究生: 謝詠婷
Hsieh, Yung-Ting
論文名稱: 旅遊照片網路張貼族群與旅遊產品購買偏好之關聯性分析
Correlation Analysis of Trip Picture Posters and Preference of Tourism Product
指導教授: 林清河
Lin, Chin-Ho
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業與資訊管理學系碩士在職專班
Department of Industrial and Information Management (on the job class)
論文出版年: 2014
畢業學年度: 102
語文別: 中文
論文頁數: 67
中文關鍵詞: 網路口碑旅遊產品旅遊照片張貼者購買決策過程
外文關鍵詞: eWOM, tourism product, trip picture posters, buying decision process
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  • 近年來國人重視生活品質,消費型態轉向旅遊、休閒與娛樂,加上國際航線更加開放,亦激勵國人出國觀光意願,根據中華民國交通部觀光局統計資料顯示,2012年出國的總人次已突破一千萬人次且持續成長,並推估出國旅遊總支出為4,991億元,由此可知觀光旅遊業的市場商機龐大。
    而現今網路媒體的發達,消費者可輕易透過網路尋找或是發表自己的想法,而部分進行旅遊的消費者會張貼自身的旅遊照片於網路(如Facebook、Blog),用來分享與表達自己的旅遊經驗與感受,此些會於網路張貼個人旅遊照片者被稱之為TPPs(trip picture posters)。網路張貼的照片已不單純僅是消費經驗留存,也具備口碑的特性,以圖片的形式傳達對產品的滿意度,故隸屬於網路口碑,可作為其他消費者購買產品的參考依據。
    故本研究將以網路問卷方式進行調查,驗證TPPs的購後行為是否會對其他消費者的購買決策過程造成影響,以及對於旅遊產品是否有購買偏好之關聯,此研究分析結果將有助於旅遊業者進行產品行銷策略的擬定。

    With the advent of social networking, social media has been used to increase potential traveling service industries by posting and sharing the travelers’ experience. Trip picture posters (TPPs), who have posted their trip pictures on social media, are strongly associated with electronic word-of-mouth (eWOM) due to representing their feeling. Recognizing that eWOM is an important factor to drive customers’ motivation to make buying decision on traveling service. This study aims to compare the effect of eWOM on travel motivation and buying decision between consumer types. We further examine the impact of consumer types on preference of tourism product. A quantitative approach was employed using an online questionnaire; the sample consisted of 277 respondents. ANOVA was performed to assess the difference between two groups of consumers, and regression analysis was used to estimate the relationships among eWOM, travel motivation and buying decision. The findings of an empirical studying indicate that consumer types affect travel motivation and buying decision through eWOM. Moreover, consumer types have an impact on the preference of tourism product; especially TPPs have a greater impact on preference on tourism product than non-TPPs

    目錄 摘要 I EXTENDED ABSTRACT II 致謝 VIII 目錄 IX 表目錄 XI 圖目錄 XIII 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究範圍與限制 3 第四節 研究流程 3 第二章 文獻探討 5 第一節 網路口碑 5 第二節 網路口碑對旅遊產品購買決策的影響 10 第三節 網路旅遊照片對消費者購買旅遊產品之決策影響 14 第三章 研究方法 17 第一節 研究架構 17 第二節 研究假說 18 第三節 變數的操作性定義與問卷設計 20 第四節 抽樣設計 27 第五節 統計應用分析 28 第四章 資料分析與結果 30 第一節 問卷樣本結構分析 30 第二節 敘述性統計分析 37 第三節 信度與效度分析 40 第四節 消費者類型與網路口碑之相關分析 43 第五節 網路口碑對旅遊動機以及購買決策評估的影響分析 44 第六節 消費者類型與旅遊產品之相關分析 46 第七節 研究假說驗證之結果 47 第五章 結論與建議 48 第一節 研究結論 48 第二節 研究貢獻 50 第三節 研究限制與未來研究方向 51 參考文獻 52 附錄一正式問卷 62

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