| 研究生: |
溫立仲 Wen, Li-chung |
|---|---|
| 論文名稱: |
商店形象與促銷活動在知覺風險干擾下,對消費者自有品牌購買傾向之影響 Store Image and Promotions Affect The Purchase Intention of Store Brands : The Moderating Role of Perceived Risk |
| 指導教授: |
張淑昭
Chang, Su-Chao |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 企業管理學系 Department of Business Administration |
| 論文出版年: | 2007 |
| 畢業學年度: | 95 |
| 語文別: | 中文 |
| 論文頁數: | 82 |
| 中文關鍵詞: | 商店形象 、知覺風險 、購買傾向 、自有品牌 、促銷活動 |
| 外文關鍵詞: | purchase intention, store brand, promotion, store image, perceived risk |
| 相關次數: | 點閱:96 下載:6 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
我國經過這一、二十年的經濟成長與工商業快速發展,使得國民所得不斷提高,這提升了國人生活水準同時也改變國人的消費習慣,使得我國的綜合商品零售業得以快速發展與轉變。從轉變角度來看,從過去傳統的多層次行銷模式,轉變為供應商透過物流中心,直接配送商品到零售商或消費者手上。從發展面來看,根據經濟部統計,零售業年營業額從民國88年的2兆3千億一路攀升,到了95年更突破3兆。過去零售商店內販售的商品幾乎都來自各家不同製造商所生產的商品,本研究稱為「製造商品牌」,不過在這幾年來因市場趨勢已轉變為顧客導向的型態,與零售業者爲了能提高毛利率,零售商自有品牌就由此而生。自有品牌因其知名度沒有知名製造商品牌商品來的響亮,再加上自有品牌伴隨著風險存在,零售商通常會使用各種促銷活動去刺激消費者的購買意願。根據文獻探討發現過去許多學者在探討零售商時,多會去研究零售商的商店形象與購買傾向間的關係,因此本研究欲從消費者的角度,去商店形象與促銷活動對於自有品牌購買傾向的影響,並加入知覺風險的探討,研究知覺風險在這之中所扮演的干擾效果。
本研究將家樂福、大潤發、愛買、屈臣氏與康是美納入研究範圍,並挑選頭髮造型劑與面紙這兩類商品作為研究對象,以網路與紙本問卷進行便利抽樣,並挑選有以上其中一家通路購物經驗的消費者為抽樣對象,使本研究更具代表性。
根據本研究實証結果發現自有品牌的促銷活動對於其購買傾向是有正面且顯著的影響,但商店形象與自有品牌的購買傾向間並無顯著的影響。在知覺風險方面,自有品牌促銷活動對其購買傾向的影響上,知覺風險是有顯著的干擾效果,但在風險較低的商品時,如隨身包面紙,其所受到知覺風險的干擾效果就不顯著。因此,本研究獲得以下結論:零售商發展自有品牌可以透過提升商店形象並搭配促銷活動的方式去進行,並且盡量推出知覺風險較低的商品,如此更能有效地達到發展自有品牌的目的。
As economy grows up and industry expands fast, our national income increases year by year. This leads the improvement of living standard and quality, and changes compatriots’ consuming pattern. In the condition, the retailing industry develops and changes fast. The traditional retailing business model disappears little by little, but a newer one, which suppliers directly distribute products to retailers or consumers, rises and develops. According to the statistics of Ministry of Economy Affairs, the turnover per year of retailing rises from 2,300 billion in 1999 to over 3,000 billion in 2006. However, in the past, retailers only sold products that come from different manufacturers. In the paper, the kind of products is called “ manufacturer’s brand ”. Because the trend of market has become customer-oriented and retailers want to rise the gross profit rate, store brand products appear in recent years. Store brand products are not as famous as manufacturer’s brand products and they usually are thought more risky, so retailers have to do some promotion to stimulate consumers to buy store brand products. By some literatures review, we can find most scholars did researches on the relation between store image and purchase intention when they talked about retailing. Therefore, the research lies in exploring how promotion and store image of retailers influence the purchase intention of store brand products, and how perceived risk moderates the relation from consumers’ viewpoint.
According to the research result, we find promotion of store brand has direct and positive influence on purchase intention. But, store image has no significant influence on purchase intention. On the relation between promotion of store brand and purchase intention, the perceived risk does moderate it significantly. On the other hand, the moderation of perceived risk is not significant when consumers face products with low risk.
一. 中文部份
1.吳青松,現代行銷學,智勝文化,台北,1998
2.吳一斌,品牌卡位鸁家,維德文化出版,頁206~216,1999
3.邱皓政,量化研究與統計分析,五南出版,2002
4.吳萬益,企業研究方法,華泰出版,2005
5.吳韋緻,不同類型消費性產品之價格促銷透過知覺價值對購買意願 影響之研究,南台科技大學行銷與流通管理研究所碩士論文,2005
6.徐心怡,消費者促銷知覺價值與促銷偏好程度之研究-產品類別干 擾效果之探討,元智大學管理研究所碩士論文,1999
7.許士軍,管理學,東華書局出版,1987
8.陳曉風,寡佔市場下促銷類型、所有權狀態對消費者知覺價值及購 買意願影響之研究,中正大學企業管理研究所碩士論文,1993
9.黃營杉、吳師豪,商店印象及消費者購買行為之研究─台茂大型購 物中心之實證分析,管理評論,23期,頁89-117,2003
10.詹惠君,徐村和,朱國明,兩岸三地百貨零售業消費者行為、生 活型態、促銷方式、廣告媒體與商店印象相關之研究,管理學報, 21卷,1期,頁103-130,2004
11.楊穎倩,從關係行銷觀點探討促銷方式對顧客忠誠的影響―以信 用卡產業為例,輔仁大學管理學研究所碩士論文,1993
12.鍾谷蘭,行銷通路競爭之賽局理論分析,國立中山大學企業管理 所博士論文,1995
13.魏啟林,行銷策略,時報出版,1993
二.英文部分
1.Aaker, D. A., ”Toward A Normative Model of Promotional Decision Making,” Management Science, Vol.19, No.6,pp.593-603, 1973
2.Alvarez and Casielles, “Consumer Evaluations of Sales Promotion:The Effect on Brand Choice,” European Journal of Marketing, Vol.39, No.1/2, pp.54-70, 2005
3.Bauer, R. A., “Consumer Behavior as Risk-Taking in Dynamic Marketing for a Changing World,” American Marketing Association, Chicago, pp. 389-393, 1960
4.Bettman, J. R., “Perceived Risk and Its Components: a Model and Empirical Test,” Journal of Marketing Research,10(5), 184-190, 1973
5.Bitta, J. D., Monroe, K. B. and McGinnis, J. M.“Consumer Perceptions of Comparative Price Advertisements,” Journal of Marketing Research , 18,pp.416-427, 1981
6.Bagozzi, R. P.and Yi, Y., “On the Evaluation of Structural Equation Models,” Academy of Marketing Science, 16(1), pp.74-94, 1988
7.Berman, B. and J. R. Evans, “Retail management:A Strategic approach,” Prentice-Hall, NJ, 1995
8.Batra and Sinha, ”Consumer-Level Factors Moderating The Success of Private Label Brands,” Vol. 76(2), pp.175-191, 2000
9.Copeland, M. T.,“Relation of Consumer's Buying Habits to Marketing Methods,” Harvard Business Review, 1 , pp.282-289, 1923
10.Cox, Donald F., “Risk-Taking and Information Handling in Consumer Behavior, “ Harvard University Press,Boston, pp.1-19, 1967
11.Cunningham, “The Major Dimensions of Perceived Risk,”Harvard University Press, Boston, 1967
12.Campbell, Leland and William D. Diamond, ”Framing and Sales Promotions: The Characteristics of A Good Deal,”Journal of Consumer Marketing, Vol.7, No.4, pp.25-31, 1990
13.Chen, S. F., Monroe, K. B. and Lou, Y. C., “The Effects of Framing Price Promotion Messages on Consumers”Perceptions and Choice Decisions,” Journal of Retailing,74(3), pp.353-372, 1998
14.Chowdhury, Reardon, and Srivastava,” Alternative Modes of Measuring Store Image: an Empirical Assessment of Structured versus Unstructured Measures,” Journal of Marketing Theory and Practical, pg.72, 1998
15.Corstjens, M., Lal, R.,” Building Store Loyalty through Store Brands,” Journal of Marketing Research Vol.37, pp. 281–291, 2000
16.Colleen and Tara, “Store Brand and Retail Differentiation: The Influence of Store Image and Store Brand Attitude on Store Own Brand Perceptions,“ Journal of Retailing and Consumer Services, 10, pp.345-352, 2003
17.Dash, J.F., Schiffman, L.G.. and Berenson, C.,” Risk-and Personality-Related Dimensions of Store Choice,”Journal of Marketing, 40, pp.32-39, 1976
18.Dodds, W. B., Monroe, K. B. and Grewal, D., “Effects of Price, Brand and Store Information on Buyer Product Evaluations,” Journal of Marketing Research, 28, pp.307-319, 1991
19.Dowling G. R and R. Staelin, ”A Model of Perceived Risk and Intended Risk-Handling Activity,” Journal of Consumer Research, 21, pp.119-134, 1994
20.Dunne, D. and C. Narasimhan, “The New Appeal Of Private Labels,” Harvard Business Review, Vol.77, No.3, pp.41-50, 1999
21.Enis, B. M. and K. J. Roering, “Product Classification Taxonoments: Synthesis and Consumer Implications,”Theretical Developments in Marketing, American Marketing Association, Chicago, pp.186-189, 1980.
22.Engel, J. F., R. D. Blackwell and P. W. Miniard, “Consumer Behavior,” The Dryden Press, Orlando, 1993
23.Engel, J.F., Warshaw, M. R. and Kinnear, T. C., “Promotional Strategy,” 9th ed, Pinnaflex Educational Resources INC, Cincinnati Ohio, 2000
24.Fishbein, M. I. and Ajzen, I., “Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research Reading,” MA: Addison-Wesley, 1975
25.Fulop, Christina, Warren and Kevin, “The Marketing of a Professional Service: Opticians,” International Journal of Advertising, Eastbourne, Vol.11, Iss. 4, pp.287-306,1992
26.Ghosh, A, “Retail Management,” Dryden Press, Chicago, 1990
27.Grewal, Krishnan, Baker and Borin, “The Effect of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions,” Journal of Retailing, 74(3), pp.331-352, 1998
28.Holton, R. M., “The Distinction between Convenience Goods, Shopping Goods, and Specialty Goods,” Journal of Marketing, 23, pp.53-56, 1958
29.Holbrook, M. B. and J. A. Howard, “Frequently Purchased Nondurable Goods and Services,” in Selected Aspects of Consumer Behavior, National Science Foundation,Washington DC, pp.189-222, 1977
30.Hoch, S. J, “How Should National Brands Think about Private Labels?”, Sloan Management Review, Vol.37, No.2, pp.89-103, 1996
31.Jacoby, J. and L. Kaplan, ”The Components of Perceived Risk,” proceddings of 3rd Annual Conference, Association for Consumer Research , p382-393, 1972
32.James, D. L., R. M. Durand and R. A. Dreves, “The Use of Multi-attribute Model in A Store Image Study,”Journal of Retailing, 52, pp.23-32, 1976
33.Kunkel, J.H. and Leonard Barry, “A Behavioral Conception of Retail Image,” Journal of Marketing, Vol.32, No.10, pp. 21-27, 1968
34.Kaplan, S. and Garrick B.J., “On the Quantitative Definition of Risk, Risk Analysis,” Vol.1, pp.11-27, 1981
35.Kotler, P., ”Marketing Management: Analysis, Planning, Implementation, and Control,” 7th ed., Englewood Cliffs, N. J.: Prentice-Hall, 1992
36.Kitchen, Philip J., ” Marketing Communications Renaissance,” International Journal of Advertising, Eastbourne, Vol.12, Iss.4, pp.367-387, 1993
37.Kotler, P. and G. Armstrong, “Principles of Marketing, ”7th ed., Prentice Hall, NJ, 1996
38.Kotler, P., “Marketing Management,” 11th edition, Prentice-Hall, New Jersey, 2000
39.Koo, Dong-Mo, “Inter-relationships among Store Images, Store Satisfaction, and Store Loyalty among Korea Discount Retail Patrons,”Asia Pacific Journal of Marketing and Logistics, Vol.15, No.4 pp.42-71, 2003
40.Luick, John F. and William Lee Ziegler, ”Sales Promotion and Modern Merchandising,” McGraw-Hill Conmpany, New York, 1968
41.Lindquist, J., ” Meaning of image,” Journal of Retailing, pp. 29-38, 1974
42.Livesey F. and P. Lennon, ”Factors Affecting Consumers’Choice between Manufacturer Brands and Retailer Own rands,”European Journal of Marketing,Vol.12, No.2, pp.158-170, 1978
43.Laroche, Kim and Zhou, “Brand Familiarity and Confidence as Determinants of Purchase Intention: an Empirical Test in a Multiple Brand Context,” Journal of Business Research 37, pp.115-120, 1996
44.Levy E. and F, Weitz, “Retailing Management,” 5th ed., cGraw-Hill, NJ, 2001
45.Martineau, P., ”The Personality of Retail Store,”Harvard Business Review, 36(1), pp.47-55, 1958
46.Murphy, Patrick E. and Ben M. Enis, “Classifying products strategically,” Journal of Marketing ,50, pp.24-42, 1986
47.Morwitz, V. G. and Schmittlein, D., “Using Segmentation to Improve Sales Forests Based on Purchase Intent: Which Intenders Actually Buy,” Journal of Marketing Research, 29, pp.391-405, 1992
48.Miquel, Caplliue and Aldas-Manzano, “The effect of personal involvement on the decision to buy store brands, “ The Journal of Product and Brand Management, 11, pp.6, 2002
49.Nevin, John R.and Houston, Michael J., “Image as a Component of Attraction to Intraurban Shopping Areas,” Journal of Retailing, Greenwich, Vol.56, Iss.1, pg.77, 1980
50.Peter, J.P. and Ryan, M.J., “An Investigation of Perceived Risk at the Brand Level,“ Journal of Marketing Research, Vol. 13, pp. 184-8, 1976
51.Pride and Ferrell., “Marketing:Concept and Strategies(7thed),”Houghton Mifflin, Boston, 1991
52.Roselius, T., “Consumer Rankings of Risk Reduction Methods,” Journal of Marketing, 35(7), 56-61, 1971
53.Rogers, D. S., L. R. Gaman and M. M. T. Grassi, “Retailing new perspective,” The Dryden Press, Orlando, 1992
54.Richardson, Jain and Dick,” Household Store Brand Proneness: A Framework,” Journal of Retailing, 72(2), pp.159-185, 1996
55.Schiffman, L. G. and Kanuk, L. L, “Consumer Behavior,”7th ed, Prentice-Hall, New Jersey, 2000
56.Stone, Robert N. and Gronhaung, K., ”Perceived Risk : Further Considerations for the Marketing Discipline,”European Journal of Marketing , 38 , pp.54-60, 1993
57.Shimp, Terence A., ”Promotion Management and Marketing Communications,” IL: Dryden Press, Chicago, 1993
58.Shimp, T A., “Advertising, Promotion, and Supplemental Aspects Integrated Marketing Communications,” 4thed,Dryden Press, Harcourt Brace Chicago,1997
59.Sweeney, Jillian C. Geoffrey N. Soutar and Lester W.Johnson, ”The Role of Perceived Risk in the Quality-Value Relationship : A Study in a Retail Environment,”Journal of Retailing , 75(1) , pp. 77-105, 1999
60.Semeijn, Riel and Ambrosini, “Consumer Evaluations of Store Brands:Effects of Store Image and Product Attributes,” Journal of Retailing and Consumer Services, Vol.11, pp.247-258, 2004
61.Thaler, “Mental Accounting and Consumer Choice,”Marketing Science ,4(3), pp.199-214, 1985
62.Thang, Doreen Chze Lin, and Benjamin Lin Boon Tan, “Linking Consumer Perception to Preference of Retail Store: an Empirical Assessment of the Multi-attributes of Store Image, ”Journal of Retailing and Consumer Services,” Vol.10, pp.193-200, 2003
63.Westbrook, R. A., “A Rating Scale for Measuring Product/Service Satisfaction,” Journal of Marketing, Vol.44, pp.68-72, 1980
64.Wileman, A. and M. Jary, “Retail Power Plays: From Trading to Brand Leadership: Strategies for Building Retail Brand Value,”Macmillan Business, Vol.2, No.1, pp.135-156, 1997
65.Wangenheim and Bayon, “The Effect of Word of Mouth on Services Switching-Measurement and Moderating Variables,”European Journal of Marketing, Vol.38,No.9/10, pp.1173-1185, 2002
66.Zeithaml, V. A., “Consumer Perceptions of Price, Quality and Value : A Means-End Model and Synthesis of Evidence,” Journal of Marketing, 52, pp 2-22, 1988
67.Zimmer, Mary R., and Linda L. Gloden, “Impression of Retail Store: A Content Analysis of Consumer Images,“ Journal of Retailing, Vol.64, No.3, pp.265-288, 1988
三. 網站部份
1.AC尼爾森 http://www.acnielsen.com.tw/news/20050727.shtml
2.台灣家樂福網站 http://www.carrefour.com.tw
3.行政院主計處 http://www.dgbas.gov.tw/mp.asp?mp=1
4.美國行銷協會 http://www.ama.org.com
5.康是美網站 http://www.cosmed.com.tw
6.經濟部統計處 http://2k3dmz2.moea.gov.tw/GNWEB/default.aspx