| 研究生: |
家萬恩 Boonsiriroaj Chawarin |
|---|---|
| 論文名稱: |
Turning Flaws into Favors: Exploring the Impact of Self-mockery on Purchase Intention for Aesthetically Flawed Products Turning Flaws into Favors: Exploring the Impact of Self-mockery on Purchase Intention for Aesthetically Flawed Products |
| 指導教授: |
王鈿
Wang Tien |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 國際經營管理研究所 Institute of International Management |
| 論文出版年: | 2024 |
| 畢業學年度: | 112 |
| 語文別: | 英文 |
| 論文頁數: | 72 |
| 外文關鍵詞: | Self-mockery, Aesthetically Flawed product, Incongruity theory, Consumption value, Surprise, Novelty, Purchase intention |
| 相關次數: | 點閱:90 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
This thesis critically examines the impact of self-mockery in advertising, especially on consumer attitudes towards products with aesthetic imperfections. It explores how self-mockery can reframe perceived flaws in products as positive attributes, potentially boosting purchase intentions. The study reveals that self-mockery can transform consumer perceptions of a product's consumption value by enhancing perceptions of surprise, novelty, and credibility. This, in turn, positively influences both their attitude towards and their intention to purchase aesthetically flawed products. This research offers a comprehensive understanding of self-mockery's role in shaping consumer perceptions and influencing buying decisions. It contributes significant insights to marketing and consumer behavior fields, advocating for the strategic use of self-mockery in advertising as a novel approach for promoting aesthetically flawed products, and suggests a potential reevaluation of existing marketing practices.
Alden, D. L., Hoyer, W. D., & Lee, C. (1993). Identifying global and culture-specific dimensions of humor in advertising: A multinational analysis. Journal of Marketing, 57(2), 64-75.
Alden, D. L., Mukherjee, A., & Hoyer, W. D. (2000). The effects of incongruity, surprise and positive moderators on perceived humor in television advertising. Journal of Advertising, 29(2), 1-15.
Arpan, L. M., & Pompper, D. (2003). Stormy weather: Testing “stealing thunder” as a crisis communication strategy to improve communication flow between organizations and journalists. Public Relations Review, 29(3), 291-308.
Arpan, L. M., & Roskos-Ewoldsen, D. R. (2005). Stealing thunder: Analysis of the effects of proactive disclosure of crisis information. Public Relations Review, 31(3), 425-433.
Baek, T. H., Kim, J., & Yu, J. H. (2010). The differential roles of brand credibility and brand prestige in consumer brand choice. Psychology & Marketing, 27(7), 662-678.
Barrutia, J. M., & Gilsanz, A. (2013). Electronic service quality and value: do consumer knowledge-related resources matter? Journal of Service Research, 16(2), 231-246.
Baumgartner, J. C., Morris, J. S., & Coleman, J. M. (2018). Did the “road to the White House run through” Letterman? Chris Christie, Letterman, and other-disparaging versus self-deprecating humor. Journal of Political Marketing, 17(3), 282-300.
Beattie, J. (1779). Essays: on poetry and music, as they affect the mind: On laughter, and ludicrous composition; On the usefulness of classical learning. London: Printed for E. and C. Dilly and W. Creech, Edinburgh.
Beeman, W. O. (1999). Humor. Journal of Linguistic Anthropology, 9(1/2), 103-106.
Beer, J. S., Chester, D. S., & Hughes, B. L. (2013). Social threat and cognitive load magnify self-enhancement and attenuate self-deprecation. Journal of Experimental Social Psychology, 49(4), 706-711.
Berlyne, D. E. (1950). Novelty and curiosity as determinants of exploratory behaviour. British Journal of Psychology, 41(1), 68.
Berlyne, D. E. (1960). Conflict, arousal, and curiosity. New York: McGraw-Hill Book Company.
Berlyne, D. E. (1966). Curiosity and Exploration: Animals spend much of their time seeking stimuli whose significance raises problems for psychology. Science, 153(3731), 25-33.
Berlyne, D. E. (1972). Humor and its kin, The psychology of humor: Theoretical perspectives and empirical issues. New York: Academic Press.
Bhattacharyya, J., Balaji, M., & Jiang, Y. (2023). Causal complexity of sustainable consumption: Unveiling the equifinal causes of purchase intentions of plant-based meat alternatives. Journal of Business Research, 156(0), 113511.
Biehal, G., Stephens, D., & Curlo, E. (1992). Attitude toward the ad and brand choice. Journal of Advertising, 21(3) , 19-36.
Biswas, A., & Roy, M. (2015). Leveraging factors for sustained green consumption behavior based on consumption value perceptions: Testing the structural model. Journal of Cleaner Production, 95(0), 332-340.
Blickle, G., Diekmann, C., Schneider, P. B., Kalthöfer, Y., & Summers, J. K. (2012). When modesty wins: Impression management through modesty, political skill, and career success-a two-study investigation. European Journal of Work and Organizational Psychology, 21(6), 899-922.
Block, L. G., Keller, P. A., Vallen, B., Williamson, S., Birau, M. M., Grinstein, A., . . . Moore, E. S. (2016). The squander sequence: Understanding food waste at each stage of the consumer decision-making process. Journal of Public Policy & Marketing, 35(2), 292-304.
Boxer, D., & Cortés-Conde, F. (1997). From bonding to biting: Conversational joking and identity display. Journal of Pragmatics, 27(3), 275-294.
Breuning, L. G. (2016). 20 Signs You Are Too Self-Critical. Retrieved from https://www.psychologytoday.com/intl/blog/your-neurochemical-self/201602/20-signs-you-are-too-self-criti.
Castagna, A. C., Pinto, D. C., Mattila, A., & de Barcellos, M. D. (2021). Beauty-is-good, ugly-is-risky: Food aesthetics bias and construal level. Journal of Business Research, 135(0), 633-643.
Chakraborty, D., Siddiqui, A., Siddiqui, M., Rana, N. P., & Dash, G. (2022). Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement. Journal of Retailing and Consumer Services, 66(0), 102946.
Chandler, A. (2017). Self-deprecation is damaging and unhealthy – let’s break the habit. Retrieved from https://metro.co.uk/2017/01/28/self-deprecation-is-damaging-and-unhealthy-lets-break-the-habit-6402441
Chang, M. J., & Gruner, C. R. (1981). Audience reaction to self‐disparaging humor. Southern Journal of Communication, 46(4), 419-426.
Chang, Y., & Geng, L. (2022). Planned or unplanned purchases? The effects of perceived values on omnichannel continuance intention. International Journal of Retail & Distribution Management, 50(12), 1535-1551.
Choi, Y. K., Hwang, J. S., & McMillan, S. J. (2008). Gearing up for mobile advertising: A cross‐cultural examination of key factors that drive mobile messages home to consumers. Psychology & Marketing, 25(8), 756-768.
Claeys, A.-S., Cauberghe, V., & Pandelaere, M. (2016). Is old news no news? The impact of self-disclosure by organizations in crisis. Journal of Business Research, 69(10), 3963-3970.
Cousineau, M. J. (2016). Accomplishing profession through self‐mockery. Symbolic Interaction, 39(2), 213-228.
D'Souza, C. (2022). Game meats: Consumption values, theory of planned behaviour, and the moderating role of food neophobia/neophiliac behaviour. Journal of Retailing and Consumer Services, 66 (0), 102953.
Dawson, S., Bloch, P. H., & Ridgway, N. (1990). Shopping motives, emotional states, and. Journal of Retailing, 66(4), 408-427.
Dion, K., Berscheid, E., & Walster, E. (1972). What is beautiful is good. Journal of Personality and Social Psychology, 24(3), 285.
Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store information on buyers’ product evaluations. Journal of Marketing Research, 28(3), 307-319.
Dozois, D. J., Martin, R. A., & Bieling, P. J. (2009). Early maladaptive schemas and adaptive/maladaptive styles of humor. Cognitive Therapy and Research, 33 (0), 585-596.
Dynel, M. (2009). Beyond a joke: Types of conversational humour. Language and Linguistics Compass, 3(5), 1284-1299.
Eagly, A. H., Ashmore, R. D., Makhijani, M. G., & Longo, L. C. (1991). What is beautiful is good, but…: A meta-analytic review of research on the physical attractiveness stereotype. Psychological Bulletin, 110(1), 109.
Eisend, M. (2010). Explaining the joint effect of source credibility and negativity of information in two‐sided messages. Psychology & Marketing, 27(11), 1032-1049.
Englis, B. G., Solomon, M. R., & Ashmore, R. D. (1994). Beauty before the eyes of beholders: The cultural encoding of beauty types in magazine advertising and music television. Journal of Advertising, 23(2), 49-64.
Estrada, C. A., Isen, A. M., & Young, M. J. (1997). Positive affect facilitates integration of information and decreases anchoring in reasoning among physicians. Organizational Behavior and Human Decision processes, 72(1), 117-135.
Fennis, B. M., & Stroebe, W. (2014). Softening the blow: Company self-disclosure of negative information lessens damaging effects on consumer judgment and decision making. Journal of Business Ethics, 120(0), 109-120.
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218.
Fry, W. F. (2011). Sweet madness: A study of humor (Vol. 1). New Brunswick, New Jersey: Transaction Publishers.
Gardner, M. P., Mitchell, A. A., & Russo, J. E. (1985). Low involvement strategies for processing advertisements. Journal of Advertising, 14(2), 4-56.
Gelb, B. D., & Zinkhan, G. M. (1985). The effect of repetition on humor in a radio advertising study. Journal of Advertising, 14(4), 13-68.
George, J. (2010). Study: Package samage dignificantly affects sales in freezer case. Retrieved from https://www.packworld.com/design/materials-containers/news/13346169/study-package-damage-significantly-affects-sales-in-freezer-case.
Ghufran, M., Ashraf, J., Ali, S., Xiaobao, P., & Aldieri, L. (2022). Effect of consumption value on consumer willingness to consume GM food: A post-covid-19 analysis. Foods, 11(18), 2918.
Greengross, G., & Miller, G. F. (2008). Dissing oneself versus dissing rivals: Effects of status, personality, and sex on the short-term and long-term attractiveness of self-deprecating and other-deprecating humor. Evolutionary Psychology, 6(3), 147470490800600303.
Grewal, D., Monroe, K. B., & Krishnan, R. (1998). The effects of price-comparison advertising on buyers’ perceptions of acquisition value, transaction value, and behavioral intentions. Journal of Marketing, 62(2), 46-59.
Guido, G. (2001). The salience of marketing stimuli: An incongruity-salience hypothesis on consumer awareness. London: Springer Science & Business Media.
Han, S., Lerner, J. S., & Keltner, D. (2007). Feelings and consumer decision making: The appraisal-tendency framework. Journal of Consumer Psychology, 17(3), 158-168.
Hegner, S. M., Beldad, A. D., & Hulzink, R. (2018). An experimental study into the effects of self-disclosure and crisis type on brand evaluations–the mediating effect of blame attributions. Journal of Product & Brand Management, 27(5), 534-544.
Hussain, S., Ahmed, W., Jafar, R. M. S., Rabnawaz, A., & Jianzhou, Y. (2017). eWOM source credibility, perceived risk and food product customer's information adoption. Computers in Human Behavior, 66(0), 96-102.
Hyun Baek, T., & Whitehill King, K. (2011). Exploring the consequences of brand credibility in services. Journal of Services Marketing, 25(4), 260-272.
Jahanzeb, S., Fatima, T., & Mohsin Butt, M. (2013). How service quality influences brand equity: The dual mediating role of perceived value and corporate credibility. International Journal of Bank Marketing, 31(2), 126-141.
Jiang, T., Li, H., & Hou, Y. (2019). Cultural Differences in Humor Perception, Usage, and Implications. Front Psychol, 10(0), 123.
Jiang, Y., Balaji, M., & Jha, S. (2019). Together we tango: Value facilitation and customer participation in Airbnb. International Journal of Hospitality Management, 82(0), 169-180.
Kant, I. (1987). Critique of judgment. Indianapolis, Ind: Hackett Publishing.
Karjaluoto, H., Shaikh, A. A., Saarijärvi, H., & Saraniemi, S. (2019). How perceived value drives the use of mobile financial services apps. International Journal of Information Management, 47(0), 252-261.
Kierkegaard, S. (2019). Concluding unscientific postscript. Princeton, New Jersey: Princeton University Press.
Kim, K.-H., & Park, D.-B. (2017). Relationships among perceived value, satisfaction, and loyalty: Community-based ecotourism in Korea. Journal of Travel & Tourism Marketing, 34(2), 171-191.
Kim, S., & Choi, S. M. (2012). Credibility cues in online shopping: an examination of corporate credibility, retailer reputation, and product review credibility. International Journal of Internet Marketing and Advertising, 7(3), 217-236.
Koay, K. Y., Cheah, C. W., & Lom, H. S. (2022). An integrated model of consumers' intention to buy second-hand clothing. International Journal of Retail & Distribution Management, 50(11), 1358-1377.
Kotler, P., & Mantrala, M. K. (1985). Flawed products: Consumer responses and marketer strategies. Journal of Consumer Marketing, 2(3), 27-36.
Lai, Y., & Perminiene, M. (2020). Embracing imperfection: contemporary fashion communication and consumer well-being. Journal of Fashion Marketing and Management: An International Journal, 24(4), 685-703.
Langlois, J. H., Kalakanis, L., Rubenstein, A. J., Larson, A., Hallam, M., & Smoot, M. (2000). Maxims or myths of beauty? A meta-analytic and theoretical review. Psychological Bulletin, 126(3), 390.
Lee, Y.-K., Lee, C.-K., Lee, W., & Ahmad, M. S. (2021). Do hedonic and utilitarian values increase pro-environmental behavior and support for festivals? Asia Pacific Journal of Tourism Research, 26(8), 921-934.
Lee, Y. H., & Mason, C. (1999). Responses to information incongruency in advertising: The role of expectancy, relevancy, and humor. Journal of Consumer Research, 26(2), 156-169.
Legendre, T. S., Jarvis, N., Kang, Y., Jamal, G., & Jackson, J. (2020). Rescuing imperfect produce: The effects of stigma disclosure strategies, controllability, and aesthetics. International Journal of Hospitality Management, 85(0), 102443.
Litman, J. (2005). Curiosity and the pleasures of learning: Wanting and liking new information. Cognition and Emotion, 19(6), 793-814.
Litman, J. A. (2010). Relationships between measures of I- and D-type curiosity, ambiguity tolerance, and need for closure: An initial test of the wanting-liking model of information-seeking. Personality and Individual Differences, 48(4), 397-402.
Liu, Y., Li, K. J., Chen, H., & Balachander, S. (2017). The effects of products’ aesthetic design on demand and marketing-mix effectiveness: The role of segment prototypicality and brand consistency. Journal of Marketing, 81(1), 83-102.
Loebnitz, N., & Grunert, K. G. (2018). The impact of abnormally shaped vegetables on consumers’ risk perception. Food Quality and Preference, 63(0), 80-87.
Long, M. M., & Schiffman, L. G. (2000). Consumption values and relationships: segmenting the market for frequency programs. Journal of Consumer Marketing, 17(3), 214-232.
Ludden, G. D., Kudrowitz, B. M., Schifferstein, H. N., & Hekkert, P. (2012). Surprise and humor in product design: Designing sensory metaphors in multiple modalities. Humor, 25(3), 285-309.
Lutz, R. J. (1985). Affective and cognitive antecedents of attitude toward the ad: A conceptual framework. Psychological Processes and Advertising Effects, 45-64.
MacKenzie, S. B., Lutz, R. J., & Belch, G. E. (1986). The role of attitude toward the ad as a mediator of advertising effectiveness: A test of competing explanations. Journal of Marketing Research, 23(2), 130-143.
Maharum, S. M., Md Isa, N., Salahuddin, N., & Saad, S. (2017). The relationship between dimension of consumption value and intention to purchase of green products. The International Journal of Business & Management, 5(10), 215-221.
Mandler, G. (1995). Origins and consequences of novelty. USA: The MIT Press.
Mandler, G. (2014). The structure of value: Accounting for taste affect and cognition. New York: Psychology Press.
Martin, R. A., & Ford, T. (2018). The psychology of humor: An integrative approach. United Kingdom: Academic press.
McDaniel Jr, R. R., Jordan, M. E., & Fleeman, B. F. (2003). Surprise, surprise, surprise! A complexity science view of the unexpected. Health Care Management Review 28(3), 266-278.
Meyer, W.-U., Niepel, M., Rudolph, U., & Schützwohl, A. (1991). An experimental analysis of surprise. Cognition & Emotion, 5(4), 295-311.
Mirabi, V., Akbariyeh, H., & Tahmasebifard, H. (2015). A study of factors affecting on customers purchase intention. Journal of Multidisciplinary Engineering Science and Technology (JMEST), 2(1), 267-273.
Mitchell, A. A. (1986). The effect of verbal and visual components of advertisements on brand attitudes and attitude toward the advertisement. Journal of Consumer Research, 13(1), 12-24.
Mohd Suki, N., & Mohd Suki, N. (2015). Consumption values and consumer environmental concern regarding green products. International Journal of Sustainable Development & World Ecology, 22(3), 269-278.
Morreall, J. (1986). The philosophy of laughter and humor. New York : State University of New York Press.
Mowen, J. C., & Minor, M. (1995). Consumer behavior (4). New Jersey: Prentice Hall.
Mutum, D. S., Ghazali, E. M., & Wei‐Pin, W. (2021). Parallel mediation effect of consumption values and the moderation effect of innovativeness, in predicting the influence of identity on green purchasing behavior. Journal of Consumer Behaviour, 20(3), 827-844.
Nerhardt, G. (2017). Incongruity and funniness: Towards a new descriptive model. Göran Nerhardt, Humor and Laughter. London, United Kingdom: Routledge.
Neudecker, N., Esch, F. R., Schaefers, T., & Valussi, S. (2014). Message reframing in advertising. Psychology & Marketing, 31(11), 946-957.
Peracchio, L. A., & Meyers-Levy, J. (1994). How ambiguous cropped objects in ad photos can affect product evaluations. Journal of Consumer Research, 21(1), 190-204.
Petrovici, D., & Marinov, M. (2007). Determinants and antecedents of general attitudes towards advertising: A study of two EU accession countries. European Journal of Marketing, 41(3/4), 307-326.
Pihlström, M., & Brush, G. J. (2008). Comparing the perceived value of information and entertainment mobile services. Psychology & Marketing, 25(8), 732-755.
Pisula, W., Turlejski, K., & Charles, E. P. (2013). Comparative psychology as unified psychology: The case of curiosity and other novelty-related behavior. Review of General Psychology, 17(2), 224-229.
Pura, M. (2005). Linking perceived value and loyalty in location‐based mobile services. Managing Service Quality: An International Journal, 15(6), 509-538.
Pura, M., & Gummerus, J. (2007). Discovering value perceptions of mobile services with critical incident technique (CIT). Marketing Theory and Applications, 35.
Raghubir, P., & Greenleaf, E. A. (2006). Ratios in proportion: what should the shape of the package be? Journal of Marketing, 70(2), 95-107.
Raju, P. S. (1980). Optimum stimulation level: Its relationship to personality, demographics, and exploratory behavior. Journal of Consumer Research, 7(3), 272-282.
Reich, T., Kupor, D. M., & Smith, R. K. (2018). Made by mistake: When mistakes increase product preference. Journal of Consumer Research, 44(5), 1085-1103.
Richins, M. L. (1997). Measuring emotions in the consumption experience. Journal of Consumer Research, 24(2), 127-146.
Sabri, O. (2021). Is self-mockery in advertising copywriting an efficient strategy to build brand closeness and purchase intention? Journal of Consumer Marketing, 38(7), 813-827.
Schlenker, B. R., & Leary, M. R. (1982). Audiences' reactions to self-enhancing, self-denigrating, and accurate self-presentations. Journal of Experimental Social Psychology, 18(1), 89-104.
Schopenhauer, A. (1906). The world as will and idea (Vol. 3). London : K. Paul, Trench, Trübner & Company, Limited.
Schützwohl, A., & Borgstedt, K. (2005). The processing of affectively valenced stimuli: The role of surprise. Cognition & Emotion, 19(4), 583-600.
Sheth, J. N., Newman, B. I., & Gross, B. L. (1991). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22(2), 159-170.
Shultz, T. R. (2017). A cognitive-developmental analysis of humour ,Humor and laughter. London, United Kingdom: Routledge.
Smock, C. D., & Holt, B. G. (1962). Children's reactions to novelty: An experimental study of "curiosity motivation". Child Development,33(3), 631-642.
Spears, N., & Singh, S. N. (2004). Measuring attitude toward the brand and purchase intentions. Journal of Current Issues & Research in Advertising, 26(2), 53-66.
Speck, P. S. (1991). The humorous message taxonomy: A framework for the study of humorous ads. Current Issues and Research in Advertising, 13(1-2), 1-44.
Speer, S. A. (2019). Reconsidering self‐deprecation as a communication practice. British Journal of Social Psychology, 58(4), 806-828.
Spotts, H. E., Weinberger, M. G., & Parsons, A. L. (1997). Assessing the use and impact of humor on advertising effectiveness: A contingency approach. Journal of Advertising, 26(3), 17-32.
Stein, N. L., & Levine, L. J. (2021). Thinking about feelings: The development and organizationof emotional knowledge. Retrieved from https://escholarship.org/uc/item/65n420dz
Stewart, P. A. (2011). The influence of self-and other-deprecatory humor on presidential candidate evaluation during the 2008 US election. Social Science Information, 50(2), 201-222.
Straehle, C. A. (1993). " Samuel?"" Yes, dear?": Teasing and conversational rapport. United Kingdom: Oxford University Press.
Suher, J., Szocs, C., & van Ittersum, K. (2021). When imperfect is preferred: the differential effect of aesthetic imperfections on choice of processed and unprocessed foods. Journal of the Academy of Marketing Science, 49(5), 903-924.
Suki, N. M. (2016). Consumer environmental concern and green product purchase in Malaysia: Structural effects of consumption values. Journal of Cleaner Production, 132(0), 204-214.
Suls, J. M. (1972). A two-stage model for the appreciation of jokes and cartoons: An information-processing analysis. Jerry M. Suls, The psychology of humor: Theoretical perspectives and empirical issues,New York: Academic Press.
Sung, B., Hartley, N., Vanman, E., & Phau, I. (2016). How can the word “NEW” evoke consumers' experiences of novelty and interest? Journal of Retailing and Consumer Services, 31(0), 166-173.
Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77(2), 203-220.
Tanrikulu, C. (2021). Theory of consumption values in consumer behaviour research: A review and future research agenda. International Journal of Consumer Studies, 45(6), 1176-1197.
Teng, W. (2019). Utilitarian, hedonic, collecting, epistemic, and high values as determinants of the attractiveness of premium promotions. Journal of Marketing Communications, 25(6), 626-644.
Townsend, C., & Shu, S. B. (2010). When and how aesthetics influences financial decisions. Journal of Consumer Psychology, 20(4), 452-458.
Underwood, R. L., Klein, N. M., & Burke, R. R. (2001). Packaging communication: Attentional effects of product imagery. Journal of Product & Brand Management, 10(7), 403-422.
Ungar, S. (1984). Self‐mockery: An alternative form of self‐presentation. Symbolic Interaction, 7(1), 121-133.
Vaillant, G. E. (2000). Adaptive mental mechanisms: Their role in a positive psychology. American Psychologist, 55(1), 89.
Vera-Martínez, J., Alvarado-Herrera, A., & Currás-Pérez, R. (2022). Do consumers really care about aspects of corporate social responsibility when developing attitudes toward a brand? Journal of Global Marketing, 35(3), 193-207.
Wang, X., & Yang, Z. (2010). The effect of brand credibility on consumers’ brand purchase intention in emerging economies: The moderating role of brand awareness and brand image. Journal of Global Marketing, 23(3), 177-188.
Warren, C., Barsky, A., & McGraw, A. P. (2018). Humor, comedy, and consumer behavior. Journal of Consumer Research, 45(3), 529-552.
Weinberger, M. G., & Gulas, C. S. (1992). The impact of humor in advertising: A review. Journal of Advertising, 21(4), 35-59.
Westbrook, R. A., & Oliver, R. L. (1991). The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research, 18(1), 84-91.
White, K., Lin, L., Dahl, D. W., & Ritchie, R. J. (2016). When do consumers avoid imperfections? Superficial packaging damage as a contamination cue. Journal of Marketing Research, 53(1), 110-123.
Wicker, F. W., Thorelli, I. M., Barron III, W. L., & Ponder, M. R. (1981). Relationships among affective and cognitive factors in humor. Journal of Research in Personality, 15(3), 359-370.
Williams, K. D., Bourgeois, M. J., & Croyle, R. T. (1993). The effects of stealing thunder in criminal and civil trials. Law and Human Behavior, 17(6), 597-609.
Williams, K. D., & Dolnik, L. (2001). Revealing the worst first: Stealing thunder as a social influence strategy. New York: Psychology Press.
Wu, F., Samper, A., Morales, A. C., & Fitzsimons, G. J. (2017). It’s too pretty to use! When and how enhanced product aesthetics discourage usage and lower consumption enjoyment. Journal of Consumer Research, 44(3), 651-672.
Wyer, R. S., & Collins, J. E. (1992). A theory of humor elicitation. Psychological Review, 99(4), 663.
Xiao, G., & Kim, J. O. (2009). The investigation of Chinese consumer values, consumption values, life satisfaction, and consumption behaviors. Psychology & Marketing, 26(7), 610-624.
Yeo, B. L., Mohamed, R. H. N., & Muda, M. (2016). A study of Malaysian customers purchase motivation of halal cosmetics retail products: Examining theory of consumption value and customer satisfaction. Procedia Economics and Finance, 37, 176-182.
Yoon, H. J. (2013). Understanding schema incongruity as a process in advertising: Review and future recommendations. Journal of Marketing Communications, 19(5), 360-376.
Yu, C. (2013). Two interactional functions of self-mockery in everyday English conversations: A multimodal analysis. Journal of Pragmatics, 50(1), 1-22.
Zell, A. L., & Exline, J. J. (2010). How does it feel to be outperformed by a “good winner”? Prize sharing and self-deprecating as appeasement strategies. Basic and Applied Social Psychology, 32(1), 69-85.
Zolkepli, I. A., Mukhiar, S. N. S., & Tan, C. (2021). Mobile consumer behaviour on apps usage: The effects of perceived values, rating, and cost. Journal of Marketing Communications, 27(6), 571-593.
Zuckerman, M. (1995). Good and bad humors: Biochemical bases of personality and its disorders. Psychological Science, 6(6), 325-332.