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研究生: 焦經隆
Chiao, Chiang-Lung
論文名稱: 女性消費者產品涉入對知覺風險、資訊搜尋及散佈之影響-以『健康食品』為例
The Influence of Female Consumers Product Involvement on Perceived Risk, Information Seeking and Dissemination -A Case on The Health Care Food
指導教授: 蔡東峻
Tsai, Dung-Chun
學位類別: 碩士
Master
系所名稱: 管理學院 - 高階管理碩士在職專班(EMBA)
Executive Master of Business Administration (EMBA)
論文出版年: 2003
畢業學年度: 91
語文別: 中文
論文頁數: 68
中文關鍵詞: 知覺風險資訊散佈資訊搜尋女性產品涉入
外文關鍵詞: Female, Product Involvement, Perceived Risk, Information Searching, Information Disseminating
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  • 隨著生活水準的提昇,女性消費能力成長驚人,尤其是女性在主導健康食品決策中居於不可忽略的角色。然而消費者決策過程中,從產品的涉入產生知覺風險到資訊搜尋、資訊散佈間,存在著環環相扣的連動關係。因此本研究依產品涉入型態將女性消費者分群,了解是否會影響知覺風險、資訊搜尋及散佈。除此之外,當購買決策的知覺風險提高時,個人來源的資訊較來自其他來源的資訊重要,顯然在女性消費行為中資訊搜尋的來源及知覺風險是非常有趣的研究方向。因此,本研究之主要目的在探討:
    1. 女性消費者不同涉入型態對風險知覺的影響。
    2. 不同涉入型態對資訊搜尋來源的差異。
    3. 涉入型態對資訊散佈意願的影響。
    4. 知覺風險對資訊搜尋來源的關聯。
    5. 針對所得之研究結果訂定建議,以供業者在作
    產品定位及行銷策略擬定時之重要參考。
    主要研究成果如下:
    1. 女性消費者有較高的功能性風險知覺,而對降
    低知覺風險所採用的資訊來源中,個人資訊來
    源明顯高於非個人資訊來源。
    2. 女性消費者產品涉入型態不同,對知覺風險有
    顯著的不同。
    3. 女性消費者產品涉入型態不同,對資訊來源之
    構面因素有顯著差異,對資訊搜尋各構面因素
    間亦有顯著差異。
    4. 不同產品涉入型態受訪者對資訊散佈有顯著差
    異。

    Because of living welfare improved, female consuming ability has progressed amazingly. Also, female acts as an active and indispensable role in choosing and making decision of health food. Nevertheless, during the period of choosing and decision making, there has been an mutual relation among consumer’s behaviors such as product involving, risk perceiving, information searching and information disseminating. Hence, this research, according to different types of product involvement, divide female consumer into groups and examine if these types would influence by perceived risk, information searching and information dissemination. Besides, when a consuming decision meets high risk , personal information searching is more important than impersonal information searching . Obviously, information searching and perceived risk are interesting in female consuming behavior researches. In summary, the main purposes of this research are:

    1. How product involvement are influenced by perceived risk.
    2. How different types of involvement are influenced by sources of information searching.
    3. How product involvement influences the willingness of information dissemination.
    4. Correlation between perceived risk and source of information searching.
    5. According to research conclusion , suggestions are made as business references in products positioning and sales strategy.

    And, studying in female consumer behaviors, the main research results are:

    1. Female consumer possesses a higher functional risk perception. Hence, to reduce perception risks, sources from personal information searching are much more than that of impersonal information searching.
    2. Different product involvements produce different perceived risks obviously.
    3. Different product involvement obviously produce different dimension factors of information source.
    4. Different types of product involvement obviously possess difference in information dissemination behavior.

    第一章 緒論 第一節、 研究背景與動機 .………….………………1. 第二節、 研究目地………………………………………2. 第三節、 研究流程…………………….…….…………3. 第二章 市場現況與文獻探討 第一節、 市場現況………………………………………4. 第二節、 資訊搜尋與資訊散佈相關文獻探討…………5. 第三節、 知覺風險對資訊搜尋的影響.………………10. 第四節、 產品涉入對知覺風險與資訊搜尋及散佈的影 響 ……………………………...........12. 第五節、 小結.…………………………………………15. 第三章 研究方法 第一節、 研究架構.……………………………………16. 第二節、 研究設計.……………………………………16. 第三節、 研究對象與範圍.……………………………20. 第四節、 問卷設計.……………………………………21. 第五節、 抽樣設計.……………………………………21. 第六節、 資料分析方法.………………………………24. 第四章 資料分析與討論 第一節、 樣本結構.……………………………………28. 第二節、 問卷信度檢定與因素分析.…………………31. 第三節、 變異數分析.…………………………………37. 第四節、 知覺風險對資訊搜尋的影響.………………42. 第五節、 產品涉入對知覺風險與資訊搜尋及散佈的影 響………………………………...........44. 第五章 結論與建議 第一節、 研究結論.……………………………………55. 第二節、 實務建議.……………………………………56. 第三節、 對未來研究者之建議.………………………58 附錄 參考文獻.……………………………………………….60. 問卷………………………………………………………65. 表2-1-1 食品廠商投入研發中心.…….………………5. 表3-4-1 問卷內容之產品涉入、知覺風險、資訊搜尋來 源及散佈意願問項說明.……………………22. 表3-5-1 91年七月底各縣市村里鄰、戶數暨現住人口 數…............………………………….23. 表3-5-2 各縣市全家聯鎖店數分配表.……………..23. 表3-5-3 各縣市問卷發放分配表.…………………..24. 表4-1-1 樣本結構資料表...………………………..29. 表4-1-2 各構面變數問項之敘述統計量.…………..30. 表4-2-1 各構面因素及變數之信度檢定表.………..32. 表4-2-2 模式適合性之Kmo值及Bartlett球形檢定…34. 表4-2-3 產品涉入構面之因素命名表.………………35. 表4-2-4 知覺風險構面之因素命名表.………………35. 表4-2-5 資訊搜尋來源構面之因素命名表.………..36. 表4-2-6 資訊散佈意願構面之因素命……………… 37 表4-3-1 學歷在各構面因素上之比較……………… 38 表4-3-2 年齡在各構面因素上之比較……………… 39. 表4-3-3 婚姻在各構面因素上之比較……………… 40. 表4-3-4 職業在各構面因素上之比較……………… 40. 表4-3-5 收入在各構面因素上之比較……………… 41. 表4-3-6 居住所在地在各構面因素上之比較……… 42. 表4-4-1 知覺風險與資訊搜尋之典型相關檢定表… 43. 表4-5-1 華德法逐次凝聚係數彙整表……………… 45. 表4-5-2 集群樣本分佈表…………………………… 46. 表4-5-3 區別分析彙整表…………………………… 46. 表4-5-4 分群平均值差異檢定……………………… 46. 表4-5-5 產品涉入集群與學歷之交叉列聯表……… 47. 表4-5-6 產品涉入集群與年齡之交叉列聯表……… 48. 表4-5-7 產品涉入集群與婚姻之交叉列聯表……… 48. 表4-5-8 產品涉入集群與職業之交叉列聯表……… 49. 表4-5-9 產品涉入集群與平均月收入之交叉列聯表 49. 表4-5-10 產品涉入集群與居住所在地之交叉列聯表 49. 表4-5-11 二集群在知覺風險構面因素之差異性檢定 50. 表4-5-12 二集群在知覺風險因素變項之差異性檢定 51. 表4-5-13 二集群在資訊搜尋構面因素之差異性檢定 51. 表4-5-14 二集群在資訊搜尋因素變項之差異性檢定 52. 表4-5-15 二集群在資訊散佈構面因素之比較.…… .53. 表4-5-16 二集群在資訊搜尋散佈變項之差異性檢定.53. 表5-2-1 國內保健食品通路概況…………………… 58. 圖1-3-1 研究流程圖.………………………………….3. 圖2-1-1 生技產業價值鏈.…………………………….5. 圖2-2-1 Assael消費者訊息獲得及處理程式模式.….6. 圖3-1-1 本研究之研究架構圖……….……………. 16. 圖4-4-1 知覺風險與資訊搜尋之典型相關圖.……..43

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