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研究生: 盛德隆
Sheng, Te-Lung
論文名稱: 租賃業中領導風格、組織創新、組織承諾、工作滿足對工作績效影響之研究-以中租迪和股份有限公司為例
A Study of The Impacts of Leadership Styles, Organizational Innovation, Organizational Commit, Job Satisfaction on Job Performance-A Case Study of Chailease Finance Co., Ltd.
指導教授: 蔡惠婷
Tsai, Huei-Ting
學位類別: 碩士
Master
系所名稱: 管理學院 - 高階管理碩士在職專班(EMBA)
Executive Master of Business Administration (EMBA)
論文出版年: 2014
畢業學年度: 102
語文別: 中文
論文頁數: 115
中文關鍵詞: 領導風格組織創新組織承諾工作滿足工作績效
外文關鍵詞: Leadership styles, Organizational Innovation, Organizational Commit, Job Satisfaction, Job Performance
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  • 近年來,租賃業隨著經濟的成長也蓬勃的發展,雖然近年來遭受到經濟衝擊,租賃業仍有小幅度的成長趨勢,可見租賃業在金融界中已然成為重要的角色。參考國外與國內租賃業市場的比較,可以發現到國內租賃業市場仍有相當的發展空間。
    在租賃業中,租賃業從業人員成了各租賃業業績的主要指標,在國內租賃業的激烈競爭情況之下,領導風格、組織創新、組織承諾、工作滿足是否能促使租賃業的從業人員為公司創造更大的獲利和績效?這就是本研究最主要想要探討的課題。
    本研究以探討租賃業從業人員為主,並以中租迪和股份有限公司的從業人員為發放對象,透過問卷調查的方式收集資料。本研究資料收集方式以透過企業網路內部發放為主,以中租迪和股份有限公司的從業人員做全面性發放問卷,進行問卷資料的收集與調查。
    本研究採用SPSS統計軟體為統計分析工具,主要研究結果如下:
    1. 不同的租賃業從業人員個人特徵的領導風格、組織創新、組織承諾、工作滿足和工作績效,有部份顯著差異。
    2. 租賃業從業人員的領導風格、組織創新、組織承諾、工作滿足和工作績效的相關性,有部份顯著影響。
    3. 租賃業從業人員領導風格、組織創新、組織承諾、工作滿足對工作績效,有部份顯著影響。

    A Study of The Impacts of Leadership Styles, Organizational Innovation, Organizational Commit, Job Satisfaction on Job Performance-A Case Study of Chailease Finance Co., Ltd.
    Te-Lung Sheng
    Huei-Ting Tsai
    Executive Master of Business Administration
    SUMMARY
    Recently, leasing industry has triggered a vigorous growth with the development of economy. Although it have be subjected to the economic shock for the past few years, leasing industry has a slightly increment, so we can find that leasing industry has become an important role in financial circle. Comparing with foreign and internal market, we can find that the internal leasing industry still has its space of development.
    In leasing industry, the employees have become a major indicator. With the keen competition of internal leasing industry, whether leadership styles, organizational innovation, organization commit, job satisfaction can promote the leasing employees to create more profit and performance for company? This is what the issue we want to discuss.
    This research discuss the leasing industry employees, and take the employees in Chailease Finance Co., Ltd. as the objects of a questionnaire survey.
    The results are as follows:
    1. The leadership styles, organizational innovation, organizational commit, job satisfaction and job performance of leasing industry employees are partially related to employees’ personal characters.
    2. The leadership styles, organizational innovation, organizational commit, job satisfaction and job performance of leasing industry employees have a partial relationship.
    3. The leadership styles, organizational innovation, organizational commit and job satisfaction of leasing industry employees have a partial impact on job performance.
    Keywords: Leadership styles, Organizational Innovation, Organizational Commit, Job Satisfaction, Job Performance.
    INTRODUCTION
    Background
    Leasing industry that has rising in 1950 is a new type of financing method, and has the dual functions of leasing-assets and financing, and provides a greatest help to small and medium enterprises development. So leasing industry can give financial assistance flexibly and make proper products carefully to small and medium enterprises. A lot of large enterprises in Taiwan had been support by leasing industry in developing process, and then promotes to the international famous position presently.
    Leasing industry wishes to provide more diversified financing services with continuously organizational integration. In the organizational integrating process, whether the influence of leadership style to leasing industry employees has react with job performance is the first purpose of this study.
    Leasing industry makes continuously progress on organizational planning and personal training, and promotes increasingly on quality and efficiency, and grows up obviously in economical scope. Whether the influence of organizational innovation to leasing industry employees has react with job performance is the second purpose to this study.
    In order to accommodate to the development of the world, leasing industry is going along internationally. Whether the influence of organizational commit to leasing industry employees has react with job performance is the third purpose to this study.
    Whether the influence of job satisfaction to leasing industry employees has react with job performance is the fourth purpose to this study. In leasing industry, whether the difference of personal characteristics has react with job performance is the fifth purpose to this study.
    Integrating literature reviews of this study, leadership style has positive relation with different aspects in different industries and environment. This study adopts the view of Bass(1985), and discusses the relationship of leadership style and job performance in leasing industry. Organizational commit has positive relationship with job performance in different enterprises, this study integrates literature views to discuss the relationship of organizational commit and job performance. In many different researches, we can find that organizational innovation has positive relationship with different aspects, so this study wishes to discuss the relationship of organization innovation and job performance. In many literature reviews, job satisfaction plays an important role between individual and organization, this study wishes to discuss the relationship with job satisfaction and job performance.
    MATERIALS AND METHODS
    This study mainly discuss the relationship between leadership style, organizational innovation, organizational commit, job satisfaction and job performance. By analyzing relative literature reviews and questionnaire survey, we can comprehend the relationship between each aspects and study subject. According to relative studies and literature reviews, this study brings up following hypotheses. Whether different personal characteristics have significant relationship between leadership style, organizational innovation, organizational commit, job satisfaction, and job performance. Whether the relationship is significant between leadership style, organizational innovation, organizational commit, job ratification, and job performance. Whether the sub aspect of leadership style, organizational innovation, organizational commit, job satisfaction, and job performance is significant relative with job performance.
    This study mainly discuss the relationship between leadership, organizational innovation, organizational commit, job satisfaction, and job performance, and takes the employees in Chailease Finance Co., Ltd. As sampling objects.
    SPSS is implemented as a statistical analysis software in this study, and is used to proceed to analyze with descriptive statistics, analysis of reliability, factor analysis, correlation analysis, and multiple regression analysis.
    RESULTS AND DISCUSSION
    The main purpose of this study is to measure the relationship between leadership style, organizational innovation, organizational commit, job satisfaction, and job performance. We induce the results as follows: 1.Different characteristics are partially relative to leadership style, organizational innovation, organizational commit, job satisfaction, and job performance. 2. Leadership style, organizational innovation, organizational commit, job satisfaction, and job performance are partially relative to each other. 3. Leadership style, organizational innovation, organizational commit, and job satisfaction have the partially effect on job performance.
    We can find that leadership style plays an important role in leasing industry and has a great effect on trust relationship between employees and superintendents. The identification of employees to superintendents can promote substantially on job performance, and hasten employees identify himself to enterprise culture to heave performance.
    Form this study, organizational planning innovation and human resource innovation are significant relative to job performance. It places importance on personal training in leasing industry, personal training takes an important part in organization. The company will appoint lecturers to give lessons, and even invites external lectures to teach professional courses to increase membership specialty.
    The identification to organization members is very important. The more organizational commit means organizational members identify themselves highly to organizational goal.
    The capability of leasing industry employees is affected by job satisfaction. In order to encourage organizational members, it is raised in compensation system and promotion system every year, and excites members to achieve the goal and pursue remarkable.
    This study mainly takes employees in Chailease Finance Co., Ltd as objects, it can be extended to other leasing companies or abroad employees. In questionnaire design, it can take different parts like superintendent and non-superintendent. It can added other aspects to discuss the relationship between different variances.

    摘要I 英文延伸摘要II 誌謝VI 目錄VII 表目錄IX 圖目錄XI 第一章 緒論1 1.1 研究背景1 1.2 研究動機2 1.3 研究目的3 1.4 研究對象與範圍3 1.5 研究流程4 第二章 文獻探討6 2.1 租賃業概況6 2.2 領導相關理論10 2.3 組織承諾20 2.4 組織創新22 2.5 工作滿足25 2.6 工作績效29 第三章 研究方法32 3.1 研究架構32 3.2 研究假設34 3.3 各研究變項的操作性定義與衡量方法36 3.4 研究設計46 3.5 資料分析方法46 第四章 資料分析47 4.1 問卷發放資料47 4.2 敘述統計分析47 4.3 信度與效度分析57 4.4 差異性分析65 4.5 各構面之相關分析76 4.6 迴歸分析85 第五章 結論與建議90 5.1 結論90 5.2 建議98 參考文獻 中文部分101 英文部分103 附錄:本研究問卷110

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    【網站部分】
    經濟部統計處,http://www.moea.gov.tw/Mns/dos/home/Home.aspx
    台灣經濟研究院產經資料庫,http://tie.tier.org.tw/
    台北市租賃商業同業公會,http://tpeleasing.com/
    公開資訊觀測站,http://mops.twse.com.tw/mops/web/index

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