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研究生: 齊娃娜
Bernal, Giovanna
論文名稱: Customers Perceived Trust, Perceived Usefulness, Attitudes towards Advertising, Attitudes towards the Use of Legal Services, and Behavioral Intention in Panama
Customers’ Perceived Trust, Perceived Usefulness, Attitudes towards Advertising, Attitudes towards the Use of Legal Services, and Behavioral Intention in Panama
指導教授: 蔡明田
Tsai, Ming-Tien
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際經營管理研究所碩士在職專班
Institute of International Management (IIMBA--Master)(on the job class)
論文出版年: 2007
畢業學年度: 95
語文別: 英文
論文頁數: 90
外文關鍵詞: Attitudes towards the use, Behavioral intention, Perceived usefulness, Perceived trust, Attitudes towards advertising, Legal services
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  • This study examines the relationship of five constructs: perceived trust, perceived usefulness, attitudes towards advertising, and behavioral intention on the use of advertising legal services. Based on literature review and a theory, a framework was developed. A quantitative survey was conducted in order to identify whether there are relationships among constructs and to evaluate customers’ perceptions of advertising by business lawyers and their behavioral intention. Findings indicated there is a positive relationship among constructs. Perceived usefulness was the most significant construct, it influenced attitudes towards advertising and behavioral intention more than other constructs. Attitudes towards advertising and perceived trust do not have a strong impact as perceived usefulness, since advertising legal services is new in the marketing field. Results from SEM showed a good fit between the model and the data. There were no differences among the constructs with respondents that use or not the services of a lawyer in the past.

    TABLE OF CONTENTS ACKNOWLEGMENTS I ABSTRACT II TABLE OF CONTENTS III LIST OF TABLES VII LIST OF FIGURES IX CHAPTER ONE INTRODUCTION 1 1.1 Research Background and Motivation 1 1.2. Legal Services Market in Panama 5 1.3 Research Objectives and Contribution 7 1.4 Research Questions 9 1.5 Research Flows 11 1.6 The Structure of the Study 12 CHAPTER TWO LITERATURE REVIEW AND HYPOTHESES 13 2.1 Technology Acceptance Model (TAM) 13 2.2 Definition of Research Variables 15 2.2.1 Perceived Trust 15 2.2.2 Attitudes towards Legal Advertising 19 2.2.3 Perceived Usefulness 25 2.2.4 Attitude towards the Use 27 2.2.5 Behavioral Intention 28 2.3 Relationship among Research Constructs 28 2.3.1 Relationship between Trust and Attitudes towards Advertising Legal Services 28 2.3.2 Relationship between Perceived Trust and Perceived Usefulness 30 2.3.3 Relationship between Perceived Trust and Attitudes towards the Use 30 2.3.4 Relationship between Perceived Usefulness and Attitudes towards Legal Advertising 31 2.3.5 Relationship between Attitudes towards Legal Advertising and Attitude towards the Use 32 2.3.6 Relationship between Perceived Usefulness and Attitude towards the Use3 .33 2.3.7 Relationship between Attitudes towards the Use and Behavioral Intention 33 2.3.8 Relationship between Perceived Trust and Behavioral Intention 35 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 37 3.1 Conceptual Model 37 3.2 Construct Measurement 37 3.2.1 Perceived Trust 39 3.2.2 Attitudes towards Legal Advertising 39 3.2.3 Perceived Usefulness 40 3.2.4 Attitudes towards the Use 41 3.2.5 Behavioral Intention 42 3.3 Hypotheses to be Tested 42 3.4 Questionnaire Design 43 3.5 Sampling Plan 43 3.6 Data Analysis Procedures 44 3.6.1 Descriptive Statistics Analysis 44 3.6.2 T – test 44 3.6.3 Factor Analysis 45 3.6.4 Reliability Analysis 45 3.6.5 Simple and Multiple Regression Analysis 45 3.6.6 Structural Equation Model 46 CHAPTER FOUR RESEARCH RESULTS AND ANALYSIS 47 4.1 Descriptive Analysis 47 4.1.1 Data Collection 47 4.1.2 Characteristics of Respondents 48 4.2 Measurement Results for Research Variables 49 4.3 Factor Analysis and Reliability Tests 53 4.3.1 Perceived Trust 53 4.3.2 Attitudes towards Legal Advertising 54 4.3.3 Perceived Usefulness 55 4.3.4 Attitudes towards the Use 56 4.3.5 Behavioral Intention 57 4.4 Multiple and Simple Regression Analysis 58 4.4.1 Relationship between Perceived Trust, Attitudes towards Legal Advertising, Perceived Usefulness to Attitudes towards the Use of a Lawyer 58 4.4.4 Relationship between Perceived Trust to Perceived Usefulness 62 4.4.5 Relationship between Perceived Trust to Perceived Usefulness 63 4.5 T-tests 64 4.5.1 Differences of Respondents on Usage of the Services of Lawyer towards Perceived Trust, Attitudes towards Legal Advertising, Appropriateness of Advertising Media, Perceived Usefulness and Attitudes towards the Use of Lawyer and Behavioral Intention 64 4.5.2 Differences of Gender of Respondents towards Perceived Trust, Attitudes towards Legal Advertising, Appropriateness of Advertising Media, Perceived Usefulness and Attitudes towards the Use of Lawyer and Behavioral Intention 66 4.6 Testing the Full Model using Structural Equation Model 66 CHAPTER FIVE CONCLUSIONS AND SUGGESTIONS 71 5.1 Research Conclusions 71 5.2 Recommendations and Implications 73 5.3 Research Limitations 74 5.4 Suggestions for Further Research 74 REFERENCES 76 APPENDICES 82

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