| 研究生: |
吳舒婷 Wu, Shu-Ting |
|---|---|
| 論文名稱: |
藥妝品購買行為意圖探討-創新擴散模型及計畫行為理論(TPB)觀點 An Empirical Study of The Purchase Intention of Cosmeceutical - A Perspective of The Diffusion of Innovation Model and Planned Behavior Theory |
| 指導教授: |
蔡明田
Tsai, Ming-Tien |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 企業管理學系 Department of Business Administration |
| 論文出版年: | 2010 |
| 畢業學年度: | 98 |
| 語文別: | 中文 |
| 論文頁數: | 79 |
| 中文關鍵詞: | 藥妝品 、計劃行為理論 、創新擴散理論 、購買行為意圖 |
| 外文關鍵詞: | cosmeceutical, theory of planned behavior, theory of innovation diffusion, purchase behavior intention |
| 相關次數: | 點閱:117 下載:2 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
近年來,全球人口的高齡化趨勢促使了藥妝品全球市場穩健地成長,依市場研究機構Kline & Company的資料顯示,2008年全球藥妝品市場規模達到570億美元,其中以歐洲為目前全球最大的區域市場,市場規模達199.5億美元,約占整體市場的35%,其次為亞洲,市場規模達136.8億美元,占整體市場的24%。目前雖以美、歐、日為主要市場,但中國大陸、拉丁美洲、俄羅斯、及印度等開發中國家,近年來都以雙位數的成長速度急起直追中,未來市場潛力無限。
本研究將藥妝品視為創新產品,結合創新擴散理論及計劃行為理論,探討影響台灣消費者實際從事購買行為的原因。本研究目的為:1. 透過歸納與整理文獻,釐清藥妝品的概念。2. 以「計劃行為理論」為理論基礎,探討影響一般消費者購買藥妝品的影響因素。
本研究利用問卷調查法,以台灣一般消費者為調查對象,有效問卷計380份,以SPSS12.0版及Amos5.0版軟體進行資料分析。實證結果得知:1. 行為態度會受到創新產品之相對優勢性、相容性、可試用性、結果展示性及可見性及之正向影響。4. 行為意圖會受到行為態度、主觀規範及知覺行為控制之正向影響。5. 實際購買行為會受到行為意圖之正向影響。
In recent years, the global population advanced age tendency urged the cosmeceutical whole world market to grow steady, demonstrated according to the marketing research organization Kline & Company material, in 2008 the global cosmeceutical market scale achieved 570 hundred million US dollars, in which take Europe as the present whole world biggest region market, next was Asia. Although at present take America, Europe and Japan, the date as the main market, but mainland China, Latin America, Russia, and developments and so on in India the country, all made haste to catch up in recent years by the two-position number growth speed, future market potential infinite.
This research integrated the theories of innovation diffusion and planned behavior, and considered the effects of shop pharmacist’s characteristic during the purchase process. The purposes of this study are: 1. Through reorganizing the literature, clearing the cosmeceutical concept.2. Take Theory of Planned Behavior for the foundation, discussing influence factors during purchase process.
This research use questionnaire survey procedure and the effective questionnaire counts 380. The results show that, 1. Behavior attitude can be positively influenced by perceived relative advantage, , the compatibility, the trialability, the result demonstratibility and the visibilityof the innovation. 4. Behavior intention can be positively influenced by behavior attitude, subjective norm and perceived behavior control. 5. Actual purchase behavior can be positively influenced by behavior intention.
壹、中文部分
吳萬益(2002)。企業研究方法。台北:華泰文化事業股份有限公司。
國家實驗研究院(2003)。台灣化妝保養品產業發展現況與未來趨勢(編號:A020)。台北市:林金雀
經濟部(2010)。藥妝品及醫學美容產品之商機(編號:DCB-0453-S804)。台北市:許毓真。
黃鶴群(2005)。藥妝保養品與醫學美容諮詢手冊。台北市:合記圖書出版社
貳、英文部分
Agarwal, R., & Prasad, J. . (1997). The Role of Innovation Characteristics and Perceived Voluntaries in the Acceptance of Information Technologies. Decision Sciences, 28(3), 557-582.
Ajjan, H., & Hartshorne, R. (2008). Investigating Faculty Decision to Adopt Web 2.0 Technologies: Theory and Empirical Tests. Journal of Internet and Higher Education, 11, 71-80.
AJZEN, I. (1985). From Intentions to Actions:A Theory of Planned Behavior.
AJZEN, I. (1991). The Theory of Planned Behavior. Journal of Organizational Behavior and Human Decision Processes, 50, 179-211.
AJZEN, I. (2002). Perceived Behavioral Control, Self-Efficacy, Locus of Control, and the Theory of Planned Behavior. Journal of Applied Social Psychology, 32(4), 665-683.
Ajzen, I., & Fishbein, M.,. (1980). Understanding Attitudes and Predicting Social Behavior, Englewood Cliffs. New Jersey: Prentice-Hall.
Atkinson, M. A., & Christine K. (1997). Individual Characteristics Associated with World Wide Web Use: An Empirical Study of Playfulness and Motivation. The DATABASE for Advances in Information Systems, 28(2), 53-62.
Bagozzi, R. P., & Yi, Y. (1988). On the Evaluation of Structural Equation Models. Academy of Marketing Science, 16(1), 76-94.
Bagozzi, R. P., Davis, F. D., & Warshaw, P. R. . (1992). Extrinsic and Intrinsic motivation to use computer in the workplace. Journal of Applied Social Psychology, 22(14), 1109-1130.
Bandura, A. (1977). Self-efficacy: toward a unifying theory of behavioral change. Psychological Review, 84(2), 191-215.
Bandura, A. (1982). Self-Efficacy Mechanism in Human Agency. American Psychologist, 37(2), 122-147.
Barnett, H. G. (1953). Innovation : the basis of cultural change. New York: McGraw-Hill.
Bentler, P. M. (1995). EQS Structural Equations Program Manual. Encino, CA: Multivariate Software Inc.
Bhattacherjee, A. (2000). Acceptance of E-commerce service: the case of electronic brokerages, IEEE Transactions on System, Man, and Cybernetics-Part A. Systems and Humans, 20(4), 411-420.
Busselee, R., Joey Reagan, Bruce Pickleton and Kim Jackson. (1999). Affecting Internet Use in a Saturaed-Access Population. Telematics and Informatics, 16, 45-58.
Chakravarty, S. and A. Dubinsky (2005). Individual investors' reactions to decimalization: Innovation diffusion in financial markets. Journal of Economic Psychology 26(1): 89-103.
Chase, R. B. (1978). Where Does the Customer Fit in a Service Operation? Harvard Business Review, 139.
Chin, W. W., & Abhijit, G. (1995). Adoption Intention in GSS: Relative Importance of Beliefs. DATABASE Advances, 26(2), 42-63.
Compearu, D. R., & Higgins, C. A. (1995). Application of Social Cognitive Theory to Training for Computer Skills. Information Systems Research, 6(2), 118-143.
Dabholkar, P. A. (1996). A measure of service quality for retail stores: scale development and validation. Journal of the Academy of Marketing Science, 24(1), 3–16.
Damanpour, F., & Gopalakrishman, S. (1998). Theories of Organizational Structure and Innovation Adoption: The Role of Environment Change. Journal of Engineering and Technology Management, 15(1), 1-24.
Davis, F. D. (1986). A Technology Acceptance Model for Empirically Testing New End-User Information Systems: Theory and Results., Unpublished Ph. D. Dissertation, MIT.
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-339.
Davis, F. D., Bagozzi, R.P., & Warshew, P.R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35(8), 982-1002.
de Ruyter, K., M. Wetzels, et al. (2001). Customer adoption of e-service: an experimental study. International Journal of Service Industry Management 12(2): 184-207.
Gronroos, C. (1990). Service Management & Marketing: Managing the Moments of Truth in Service Competition.: Lexington Books, MA.
Hall, R. H. (1999). Organization: Structures, Processes, and Outcomes. NJ: Prentice Hall.
Harpaz, I., & Meshoulam, I. (1997). Intraorganizational power in high technology organizations. The Journal of High Technology Management Research, 8(1), 107-128.
Heskett, J., Schlessinger, A. (1994). Putting the service profit chain to work. Harvard Business Review 72(2), 164–172.
Hoffer, J. A., & Alexander, M. B. (1992). The Diffusion of Database Machines. Data Base, 23(2), 13-19.
Hoyer, W. D., & MacInnis, D.F. (1997). Consumer Behavior. Boston, MA: Houghton Mifflin.
Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1-55).
Huh, H. J., Kim, T., & Law, R.,. (2009). A Comparison of Competing Theoretical Models for Understanding Acceptance Behavior of Information Systems in Upscale Hotel. International Journal of Hospitality Management, 28, 121-134.
Hung, S. Y., & Chang, C. M. (2005). User acceptance of WAP services: test of competing theories. Computer standards & interfaces, 27, 359-370.
Kotler, P. (1997). Marketing Management: Analysis, Planning, Implementation, and Control. New Jersey: Prentice-Hall.
Kotler, P. (2000). Marketing Management (10th ed.). New Jersey: Prentice Hall.
Kuo, C.-M. (2009). The Managerial implications of an analysis of tourist profiles and international hotel employee service attitude. International Journal of Hospitality Management, 28, 302-309.
Liao, C. C., Chen, J. L. & Yen, D. C. (2007). Theory of Planning Behavior (TPB) and Customer Satisfaction in the Continued Used of E-Service: An Integrated Model. Computers in Human Behavior, 23(6), 2804-2822.
Liao, S., Shao, Y. P., Wang, H., & Chen, A. . (1999). The Adoption of Virtual Banking: an Empirical Study. International Journal of Information Management, 19, 63-74.
Lin, H. F. (2007). Predicting Consumer Intention to Shop Online: An Empirical Test of Competing Theories. Electronic Commerce Research and Application, 6, 433-442.
Lowry G. (2002). Modeling User Acceptance of Building Management Systems. Automation in Construction, 11(6), 692-705.
Lussier, R. N. (2000). Management Fundamentals. Singapore: Thomson Learning.
Mayo, C. (1997). Choices, Options, and Opportunities for the 21st Century. The Hospitality Industry.
Money, W., & Turner, A. (2004). Application of the Technology Acceptance Model to a Knowledge Management System. Paper presented at the Proceeding of the 37th Hawaii International Conference on System Sciences.
Moore, G. C., & Benbasat, I. (1991). Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation. Information Systems Research, 2(3), 192-222.
Nasco, S. A., Toledo, E. G., & Mykytyn, P. P. (2008). Electronic commerce Adoption in Chilean SMEs. Journal of Business Research, 61(6), 697-705.
Nunnally, J. C. (1978). Psychometric Theory (2nd ed.). New York: McGraw-Hill.
Prochaska, J. O., Velicer, W. F., DiClemente, C. C., & Fava, J. (1988). Measuring processes of change: Applications to the cessation of smoking. Journal of Consulting and Clinical Psychology, 56(4), 520-528.
Ramsay, J. (1996). Power Measurement. European Journal of Purchasing and Supply Management, 2(2), 12-143.
Robbins, S. P. (1990). Organization Theory: Prentice-Hall International Inc.
Robbins, S. P. (2001). Organizational Behavior. N.J: Prentice-Hall.
Rogers, E. M. (1962). Diffusion of Innovations (1st ed.). New York: Free Press.
Rogers, E. M. (1976). New Product Adoption and Diffusion. Journal of Consumer Research, 2(4).
Rogers, E. M. (1983). Diffusion of Innovations (3rd ed.). New York: Free Press.
Rogers, E. M. (1995). Diffusion of Innovations (4th ed.). New York: Free Press.
Schiffman, L. G., & Kanuk, L.L. (1994). Customer Behavior. New Jersey: Prentice Hall.
Takacs, S., J., & Freiden, J. B. . (1998). Changes on the Electronic Frontier: Growth and Opportunity of the World-Wide Web. Journal of Marketing Theory and Parctice, 24-37.
Taylor, S., & Todd, P. A.,. (1995a). Decomposition and cross effects in the theory of planned behavior: a study of consumer adoption intentions. International Journal of Research in Marketing, 12, 137-155.
Taylor, S., & Todd, P. A.,. (1995b). Understanding information technology usage: a test of competing models. Information Systems Research, 6(2), 144-177.
TSH Teo, V. L., & RYC Lai (1999). Intrinsic and Extrinsic Motivation in Internet Usage. The International Journal of Management Science, 27, 25-37.
Venkatesh, V., & Davis, F. D. (2000). A Theoretical Extension of the Technology Acceptance Modes: Four Longitudinal Field Studies. Management Science, 46(2), 186-204.
Wu, S. L. (2006). A Comparison of the Behavior of Different Customer Clusters Towards Internet Bookstores. Information & Management, 43(8), 986-1001.
Yukl, G. (2002). Leadership in Organizations. NJ: Prentice-Hall.
校內:2020-12-30公開