| 研究生: |
吳建德 Wu, Chien-Te |
|---|---|
| 論文名稱: |
商圈行銷策略與顧客滿意度之研究-以臺南市商圈為例 A Study of the Marketing Strategies and Customers'Satisfaction of Shopping District in Tainan City. |
| 指導教授: |
蔡明田
Tsai, Min-Qtien |
| 學位類別: |
碩士 Master |
| 系所名稱: |
工學院 - 工程管理碩士在職專班 Engineering Management Graduate Program(on-the-job class) |
| 論文出版年: | 2013 |
| 畢業學年度: | 101 |
| 語文別: | 中文 |
| 論文頁數: | 98 |
| 中文關鍵詞: | 行銷策略 、商圈形象認知 、消費者體驗 、參與態度 、滿意度 |
| 外文關鍵詞: | marketing strategy, business district image recognition, consumer experience, participate in attitude, satisfaction |
| 相關次數: | 點閱:168 下載:6 |
| 分享至: |
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臺南向來以古都著稱,文化資產豐厚,歷史古蹟全臺之冠、寺廟建築全臺最密、傳統小吃全臺最多及優質慢活城市之特色,曾經是商業繁榮商旅往來最頻繁的都市,在地特色產品豐富,擁有眾多知名品牌,臺南小吃更是遠近馳名,商圈各具特色。臺南市政府為推動商圈發展,勾勒商圈願景定位,策劃商圈發展藍圖,規劃商圈發展目標,擬定商圈發展策略,期能吸引消費人潮,創造商機,逐步帶動臺南市整體商業發展。
政府積極推動商圈發展,面臨多方挑戰與課題,尤以商圈行銷策略之規劃及提升顧客滿意度等最迫切需要。本研究探討商圈行銷策略與滿意度之關係並以臺南市商圈為例,研究方法採問卷調查法,以臺南市商圈為樣本,取得293份消費有效樣本作為分析之依據。根據資料分析,本研究主要結果顯示:(1)行銷策略對商圈形象認知有顯著的影響。(2)商圈形象認知對消費者體驗有顯著的影響。(3)商圈形象認知對參與態度有顯著的影響。(4)行銷策略對消費者體驗有顯著的影響。(5)行銷策略對參與態度有顯著的影響。(6)消費者體驗對滿意度有顯著的影響(7)參與態度對滿意度有顯著的影響。本研究依據上述之研究結果,提出商圈行銷策略、商圈形象認知、消費者體驗、參與態度、滿意度等研究建議,期望政府、商圈組織及商圈店家在組織經營與店家經營時,能從消費者角度思考與改進,以促進商圈之整體發展。
Tainan city always is a well know ancient capital which has rich cultural heritage, historical monuments, temple architectures and traditional snacks food. Tainan city is suitable for slow living city. The city has commercial prosperity with most frequent business dealings in the city, especially Tainan city has many well-known brands, products, so that shopping district in Tainan creates different features. Tainan City Government outline policy vision of shopping district, planning blueprint of shopping district, established business district positioning, setting goals of shopping district. Tainan City Government executives the strategy of shopping district to attracting consumer, creating opportunities. That hopes gradually led the development of the overall business in Tainan. Although the Government develop the shopping district actively, but there are still many problems yet to improve, especially the marketing strategy planning and satisfactions of shopping district.
This research discuss how to enhance customer' satisfactions and most urgent need, therefore, this study conducted a questionnaire survey in Tainan trading samples obtained 293 valid sample of consumption as the analysis of the results of statistical analysis, the consequences of this study show that: (1) marketing strategy have significant influence on the image perception of shopping district. (2) recognition images of shopping district have significant influence on the consumer experiences. (3) the image cognitive of shopping district have a significant influences on attitude of participants. (4) marketing strategies have significant influences on the consumer experiences. (5) marketing strategies have significant influences on the attitude of participants. (6) consumer's experiences have significant influences on satisfaction (7) attitude of participate have significant influences on satisfaction. According to the relevance among marketing strategy, shopping district image cognition, consumer experience, attitude of participate, satisfaction we make some recommands. In addition we make some suggests for future relevant studies, government planner, manager of shops to improve the development of shopping district.
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