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研究生: 李瑞煌
Lee, Jui-Huang
論文名稱: 智慧型手機轉換態度與意圖影響因素之研究–虛榮心觀點的探討與驗證
The study of the factors effecting attitude and intension towards switch to smart phone- A perspective of vanity
指導教授: 蔡明田
Tsai, Ming-Tien
共同指導教授: 蔡惠婷
Tsai, Huei‐Ting
學位類別: 碩士
Master
系所名稱: 管理學院 - 高階管理碩士在職專班(EMBA)
Executive Master of Business Administration (EMBA)
論文出版年: 2011
畢業學年度: 99
語文別: 中文
論文頁數: 67
中文關鍵詞: 智慧型手機科技接受模式虛榮心
外文關鍵詞: Smart phone, Technology Acceptance Model, Vanity
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  • 本研究主要目的在以科技接受模式為理論觀點,針對消費者虛榮心的干擾效果進行探討與驗證。虛榮心的研究雖可見於行銷領域相關研究,唯在科技接受模式的相關探討上則不多見。事實上,科技商品之使用亦可能受消費者虛榮心所驅使,在此前提下,本研究藉由整合虛榮心、有用性、易用性、移轉成本與認知風險觀點,針對智慧型手機轉換態度的影響因素進行探討與驗證。
    在抽樣方面,本研究共發放550份問卷,有效回收樣本335份,有效回收率為60.90%。本研究並進一步藉由因素分析、迴歸分析與結構方程式針對研究假設進行驗證。研究結果顯示智慧型手機有用性與易用性認知對其轉換態度有正向顯著影響,而移轉成本與認知風險則對其轉換態度有負向顯著影響。同時,轉換態度對其轉換意圖則會造成正向顯著影響。此外,虛榮心則會對前述變數與智慧型手機的轉換態度帶來顯著的干擾效果。

    The primary goal of this study is to explore the moderating effect of customer’s vanity. Although prior research related to vanity were widely discussed in the marketing field, only few studies applied the concept of vanity to TAM research. In fact, user’s acceptance on Technology product may be activated by customer’s vanity. By this way, the study discuss the factors effecting attitude toward switch to smart phone by integrating vanity, PU, PEOU, switch cost and perceived risk.
    In total, 550 questionnaires were sent out and 335 effective questionnaires were returned with effective recovery rate 60.90%. Factor analysis, regression analysis and SEM are used to examine the hypotheses furthermore. The results of the research show that PU and PEOU have positive effects on the attitude toward switch and switch cost and perceived risk have negative effects. Also, attitude toward switch has positive effects on intension toward switch. Finally, vanity moderate the relationship between the above variables and intension toward switch.

    目錄 目錄 VI 表目錄 VIII 圖目錄 X 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究流程 4 第二章 文獻探討 5 第一節智慧型手機之探討 5 第二節 科技接受模式 8 第三節 虛榮心 11 第四節 移轉成本 15 第五節 認知風險 17 第六節 各構面推論 19 第三章 研究方法 23 第一節 研究架構 23 第二節 研究假設 24 第三節 變數操作型定義與衡量 25 第四節 抽樣設計 30 第五節 資料分析方法 31 第四章 研究結果 33 第一節 描述性統計分析 33 第二節 信效度分析 34 第三節 各構面關連性探討 43 第四節 整體模式之驗證 50 第五章 結論與建議 53 第一節 研究結論與討論 53 第二節 學術貢獻 54 第三節 研究限制與未來建議 56 參考文獻 57 附錄 64 表目錄 表3-1 認知有用性衡量問項 25 表3-2 認知易用性衡量問項 26 表3-3 移轉成本衡量問項 27 表3-4 認知風險衡量問項 27 表3-5 虛榮心衡量問項 28 表3-6 轉換態度衡量問項 29 表3-7 轉換意圖衡量問項 29 表4-1 本研究樣本基本資料 33 表 4-2認知有用性構面因素分析表 34 表4 -3認知有用性因素負荷量與分項對總項相關係數值 35 表 4-4認知易用性構面因素分析表 35 表4-5 認知易用性因素負荷量與分項對總項相關係數值 36 表 4-6移轉成本構面因素分析表 36 表 4-7移轉成本因素負荷量與分項對總項相關係數值 37 表 4-8認知風險因素分析表 38 表4-9 認知風險因素負荷量與分項對總項相關係數值 38 表 4-10虛榮心構面因素分析表 39 表 4-11虛榮心因素負荷量與分項對總項相關係數值 40 表 4-12轉換態度構面因素分析表 40 表 4-13轉換態度因素負荷量與分項對總項相關係數值 41 表 4-14轉換意圖構面因素分析表 41 表 4-15轉換意圖因素負荷量與分項對總項相關係數值 42 表4-16智慧型手機效益面與成本面因素對轉換態度之影響 43 表4-17虛榮心對智慧型手機轉換態度之影響 44 表4-18虛榮心對智慧型手機效益面因素之干擾效果 45 表4-19虛榮心對智慧型手機成本面因素之干擾效果 47 表4-20 智慧型手機轉換態度對智慧型手機轉換意圖之影響 49 表5-1 本研究假設實證結果之彙整 53 圖目錄 圖1-1 研究流程 4 圖3-1 本研究架構 23 圖4-1 虛榮心對有用性之干擾效果 46 圖4-2 虛榮心對易用性之干擾效果 46 圖4-3虛榮心對移轉成本之干擾效果 48 圖4-4虛榮心對認知風險之干擾效果 48 圖4-5本研究SEM分析結果 52

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