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研究生: 徐景秋
Hsu, Ching-Chiu
論文名稱: 異業結盟科技商品的接受態度與使用意圖影響因素之研究—以科技接受模式為分析觀點
The factors affecting acceptable attitude and using intension toward technological product alliance between two different industries —a perspective of Technology Acceptance Model
指導教授: 蔡明田
Tsai, Ming-Tien
馬瀰嘉
Ma, Mi-Chia
學位類別: 碩士
Master
系所名稱: 管理學院 - 高階管理碩士在職專班(EMBA)
Executive Master of Business Administration (EMBA)
論文出版年: 2009
畢業學年度: 97
語文別: 中文
論文頁數: 135
中文關鍵詞: 干擾形象一致性科技商品科技接受模式(TAM)商品創新性品牌忠誠
外文關鍵詞: Brand loyalty, Technological product, Technology acceptance model (TAM), Consistent image, Noise, Merchandise innovation
相關次數: 點閱:106下載:6
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  • 在科技進步的數位時代,企業擺脫過去的「零和競爭模式」,採用「合作性競爭」的策略模式來提昇自己的競爭力。異業結盟科技商品的創新組合對單一品牌商品的通路產生競爭環境之變化,異業結盟科技商品成為消費者最夯的討論風潮。過去的研究很少以異業結盟科技商品對消費者的接受態度與使用意圖來進行探討,本研究針對廣大消費者群眾為研究母體範圍,並以便利商店的異業結盟科技商品之「icashwave卡」為研究的商品實例,從科技接受模式(TAM)的分析觀點,將焦點放在探討消費者對於異業結盟科技商品之接受態度與使用意圖的影響程度,及探討結盟公司的形象一致性、產品創新性、品牌忠誠度對於異業結盟科技商品之消費者接受態度與使用意圖的影響程度。
    本研究共發出320份的問卷,實際收回261份,回收率達到0.82%,在研究方法上,主要透過因素分析、迴歸分析與結構方程式針對本研究假設加以驗證。
    根據實證結果顯示:首先,消費者對異業結盟科技商品的有用性認知與易用性認知對於異業結盟商品接受態度都產生正向顯著的影響。其次,消費者對結盟公司的形象一致性、商品創新性對於異業結盟商品接受態度都產生正向顯著的影響,消費者對結盟公司的品牌忠誠度對於異業結盟商品接受態度產生正向不顯著影響。再者,消費者對異業結盟商品接受態度對於異業結盟商品使用意圖也是產生正向顯著影響。最後,企業行銷活動對消費者對於異業結盟商品接受態度與使用意圖都有產生正向干擾效果。由以上分析可得知本研究假設除品牌忠誠度外皆獲得實證結果支持,將對此後相關方面的研究帶來助益效果。

    In the digital world, enterprises promote their competitiveness by transforming themselves from Zero-sum competitive strategies into Cooperative competitive strategies. Technological product alliance between two different industries has influenced the channel of the single-brand merchandise, and technological product alliance between two different industries has gradually become the trend among customers. The previous researches rarely discussed technological product alliance between two different industries towards customer’s acceptable attitude and using intention. Therefore, this study investigates numbers of customers as the sampling-based objects, and adopts「icashwave card」of the convenient stores as the merchandise case. From TAM perspectives, the focus is on how much it affects customer’s acceptable attitude and using intention towards technological product alliance between two different industries, and the level it affects the allied firm’s consistent image, product innovation, and brand loyalty towards customer’s acceptable attitude and using intention of technological product alliance between two different industries.
    This study sent out 320 questionnaires, and obtained 261 valid questionnaires (0.82 % retrieving rate). Moreover, methods of factor analysis, regression analysis, and linear structural relation (LISREL) are conducted to verify the hypotheses of this study.
    Based on the empirical evidence, it shows that first, customer’s perceived usefulness and perceived ease of use towards technological product alliance between two different industries have positive, significant influences on customer’s acceptable attitude towards technological product alliance between two different industries; second, customers towards allied company’s consistent image, and merchandise innovation have positive, significant influences on customer’s acceptable attitude towards technological product alliance between two different industries. However, customer’s brand loyalty towards allied company has positive, non-significant influences on customer’s acceptable attitude towards technological product alliance between two different industries. Moreover, customer’s acceptable attitude towards technological product alliance between two different industries has positive, significant influences on customer’s using intention towards technological product alliance between two different industries. Finally, marketing campaigns have positive, moderating effects on customers, and customer’s acceptable attitude and using intention towards technological product alliance between two different industries. As mentioned above, the hypotheses are supported by the empirical evidences except brand loyalty. It is expected that the result of the research can have positive contributions to the related research in the future.

    口試合格證明........................................................................................................II 論文摘要................................................................................................................III Abstract ..............................................................................................................IV 誌 謝......................................................................................................................VI 目 錄....................................................................................................................VII 表目錄(一)............................................................................................................IX 表目錄(二)............................................................................................................X 圖目錄....................................................................................................................XI 第一章 緒論.............................................................................................................1 第一節 研究背景與動機.................................................................................1 第二節 研究目的.............................................................................................3 第三節 研究範圍.............................................................................................5 第四節 研究流程.............................................................................................6 第二章 文獻探討.....................................................................................................7 第一節 異業結盟科技商品之探討.................................................................7 第二節 科技接受模式…...............................................................................19 第三節 品牌形象一致性...............................................................................31 第四節 異業結盟商品創新性.......................................................................37 第五節 品牌忠誠度.......................................................................................41 第六節 干擾因素之行銷活動.......................................................................44 第七節 本研究各構面之關聯性探討...........................................................54 第三章 研究方法...................................................................................................57 第一節 研究架構與假設...................................................................................57 第二節研究變數操作型定義與衡量.................................................................59 第三節 研究問卷設計.......................................................................................66 第四節 研究資料分析與統計方法...................................................................68 第四章 資料分析結果…………………………….…....………………...………74 第一節 敘述性統計分析…………………………………………...…………..74 第二節 信度與效度分析……………………………………………...………..83 第三節 各研究構面關連性探討……………………………...………………..91 第四節 整體模式之驗證……………………...………………………………..96 第五章 研究結論與建議........................................................................................100 第一節 研究結論.................................................................................................100 第二節 討論與意涵.............................................................................................101 第三節 研究限制與未來研究發展.....................................................................104 參考文獻..................................................................................................................105 壹、中文部分.......................................................................................................105 貳、英文部分.......................................................................................................108 、網路部分.......................................................................................................117 附錄..........................................................................................................................118 表目錄(一) 表2-1 聯盟之定義 ................................................8 表2-2 行銷聯盟相關名詞與定義 ...................................13 表2-3 行銷組合策略(Marketing Mix)的要素分類 ..................15 表2-4 行銷組合4Ps 和顧客的4Cs對照表 ............................15 表2-5 科技接受模式相關研究......................................30 表2-6 品牌的定義 ...............................................33 表2-7 品牌具有的意義 ...........................................34 表2-8 新商品創新程度及購買者需求行為 ...........................40 表2-9 促銷之定義 ...............................................47 表2-10 促銷工具的誘因分類敘述...................................51 表3-1 本研究之變項衡量問項.... .................................63 表4-1 本研究樣本基本資料........................................74 表4-2 有用性認知之平均數與標準差................................78 表4-3 易用性認知之平均數與標準差................................78 表4-4 形象一致性之平均數與標準差................................79 表4-5 異業結盟商品創新性之平均數與標準差........................80 表4-6 品牌忠誠度之平均數與標準差................................81 表4-7 異業結盟商品接受態度之平均數與標準差......................82 表4-8 異業結盟商品使用意圖之平均數與標準差......................82 表4-9 行銷活動因素之平均數與標準差..............................83 表4-10 有用性認知之構面因素、信度與效度分析表...................85 表4-11 易用性認知之構面因素、信度與效度分析表...................85 表4-12 形象一致性之構面因素、信度與效度分析表...................86 表4-13 異業結盟商品創新性之構面因素、信度與效度分析表...........87 表4-14 品牌忠誠度之構面因素、信度與效度分析表...................88 表目錄(二) 表4-15 異業結盟商品接受態度之構面因素、信度與效度分析表.........89 表4-16 異業結盟商品使用意圖之構面因素、信度與效度分析表.........90 表4-17 行銷活動因素之構面因素、信度與效度分析表.................91 表4-18 有用性與易用性對於異業結盟商品接受態度之迴歸分析表.......92 表4-19 結盟公司對於異業結盟商品接受態度之迴歸分析表.............93 表4-20 異業結盟商品接受態度對異業結盟商品使用意圖之迴歸分析表...94 表4-21 干擾因素對異業結盟商品使用意圖之迴歸分析表...............95 表4-22 SEM模式係數估計值........................................97 表4-23 結構方程模型評估結果.....................................99 表5-1 本研究假設實證結果之彙整.................................100 圖目錄 圖1-1 研究流程 ................................................6 圖2-1 理性行為理論(TRA)架構圖.................................20 圖2-2 計畫行為理論(TPB)架構圖.................................23 圖2-3 科技接受模式(TAM)架構圖.................................28 圖2-4 品牌形象架構圖..........................................35 圖2-5 自我概念與品牌形象的關係 ...............................36 圖2-6 以態度及行為作區分的品牌忠誠類型........................42 圖2-7 品牌忠誠金字塔 .........................................43 圖2-8 行銷活動之成員 .........................................47 圖3-1 本研究架構圖............................................58 圖4-1 行銷活動因素與使用意圖之作用圖..........................96 圖4-2 結構方程模型分析結果....................................98

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