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研究生: 鍾依純
Chung, Yi-Chun
論文名稱: 永續性供應商評選之關鍵因素分析-以A公司為例
An Analysis of the Key Factors in the Sustainable Supplier Selection – Case Study of A Company
指導教授: 蔡明田
Tsai, Ming-Tien
學位類別: 碩士
Master
系所名稱: 工學院 - 工程管理碩士在職專班
Engineering Management Graduate Program(on-the-job class)
論文出版年: 2023
畢業學年度: 111
語文別: 中文
論文頁數: 59
中文關鍵詞: 永續性供應鏈供應商評選分析層級程序法
外文關鍵詞: Sustainable Supply Chain, Supply selection, Analytic Hierarchy Process (AHP)
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  • 本研究主要探討採購人員選擇供應商的關鍵因素,藉由系統性的方法找出進行供應商評選時考量的要素,進而提出選擇供應商的建議方案。參考供應鏈管理及供應商評選相關碩博士論文後,以近年來被大量討論的企業永續概念為主軸,採用德菲法(Delphi Method)及分析層級程序法(Analytic Hierarchy Process, AHP)進行本研究。
    藉由文獻探討理解包含供應鏈、供應鏈管理、供應商評選及準則的整體概念,隨者全球企業及選擇供應商的評估因子越來越加廣泛,尤其加入環境、社會議題的評估因子使供應商評選過程更加繁雜,藉由企業永續、永續性供應鏈相關文獻,以經濟、環境、社會三大構面及其子標準的建立AHP層級結構。
    首先採用德菲法專家小組問卷進行專家成員意見聚焦,彙整後的評估主準則及子標準作為AHP問卷架構。本研究以半導體封測產業進行個案探討,問卷發放對象為個案企業採購人員。問卷共發出18份,回收16份,填答者為個案公司擔任採購主管或採購經驗5年以上成員,採購類別涵蓋全公司業務範圍,此研究問卷具有一定的可靠性。
    本研究結果顯示採購人員在選擇供應商時考量要素及該要素的重要性。以AHP架構第二層級來看,以包含品質、成本、交期等經濟面向為首要考量。依AHP架構第三層級全體子標準權重,前五項關鍵因素分別是成本/單價、品質、有害物質管理、汙染控制及交貨。綜合全體子標準權重,前五項指標項目相對權重相近,顯示經濟、環境、社會三大永續面向缺一不可,依此結果提供採購人員首要考量因子、次要考量因子的系統性建議,並作為供應商評選或供應商管理參考。

    This research focuses on the key factors that procurement personnel consider when selecting suppliers, and aims to identify the factors that are considered when evaluating suppliers through a systematic approach, and to provide recommendations for selecting suppliers. Drawing on the literature on supply chain management and supplier selection, this study uses the Delphi Method and Analytic Hierarchy Process (AHP) to explore the topic.
    The study builds an AHP hierarchy structure for sustainable supply chain management by integrating sustainable concepts such as economic, environmental, and social aspects and their sub-standards. The Delphi Method is used to gather the opinions of expert members, and the evaluation criteria are summarized as the AHP questionnaire framework. The semiconductor packaging and testing industry is used as a case study, and the survey is distributed to procurement personnel in the case company.
    In summary, this study aims to explore the key factors that procurement personnel consider when selecting suppliers, and to identify the essential factors when evaluating suppliers through a systematic approach, providing recommendations for selecting suppliers. By referencing the literature on supply chain management and supplier selection and integrating sustainable concepts, providing recommendations for selecting suppliers. This study contributes to the field of sustainable supply chain management.

    摘要 i 誌謝 v 目錄 vi 圖目錄 viii 表目錄 ix 第一章 緒論 1 1-1 研究動機 1 1-2 研究重要性 2 1-3 研究目標 2 1-4 研究流程 3 第二章 文獻探討 4 2-1 供應鏈管理及定義 4 2-2 供應鏈管理的演變 6 2-3 永續性供應鏈管理 7 2-4 供應商選擇的重要性及準則 9 2-5 供應商評選方法文獻探討 14 第三章 研究方法 18 3-1 研究架構 18 3-2 個案公司介紹 18 3-3 德菲法 19 3-4 分析層級程序法(AHP) 20 3-5 問卷設計 23 3-5-1 界定供應商評選準則 23 3-5-2 德菲法問卷 28 3-5-3 AHP法問卷 29 3-6 問卷調查對象 30 3-7 資料分析方法 32 第四章 研究結果 33 4-1 德菲法專家小組意見彙整 33 4-2 建立AHP層級結構 37 4-3 AHP問卷結果及一致性 37 4-3-1 第二層評估主準則分析結果 38 4-3-2 第三層評估指標項目分析結果 38 4-4 全體指標權重分析 41 第五章 結論與建議 43 5-1 研究結論 43 5-2 研究建議 44 5-3 研究限制 45 參考文獻 46 附錄 49

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