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研究生: 徐慧娟
Hsu, Hui-Chuan
論文名稱: 消費者購買綠色產品之意願實證研究 —計畫行為理論觀點
An Empriical Study on Consumers’ Purchase Intention of Green Product—A Perspective of Theory of Planned Behavior
指導教授: 蔡明田
Tsai, Ming-Tien
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2009
畢業學年度: 97
語文別: 中文
論文頁數: 90
中文關鍵詞: 科技接受模型銷售人員特質綠色汽車計畫行為理論
外文關鍵詞: TAM, Theory of Plan Behavior, Salesman’s Characteristic, Green Cars
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  • 經濟合作暨發展組織(OECD)2007年的報告指出,全球都市人口不斷增加,預計在未來五十年內,將有三分之二的人口集中在都會區。高度都市化帶來的能源消耗,空氣汙染,大量的個人交通需求,導致城市交通擁擠,加上停車位不足等問題,讓具備環保省能的節能電動車輛,以及能提升都會區運輸效率,降低私人車輛數目與個人交通成本的車輛共用服務,成為各國政府推動的重要目標與企業的商機佈局。
    本研究主要採用計劃行為理論探討消費者購買綠色汽車的態度、主觀規範和知覺行為控制如何影響購買綠色汽車的意願,又銷售人員特質、消費者動機、和科技行為模式如何影響消費者購買綠色汽車的態度。以台灣地區之一般消費者為研究對象進行問卷調查,總計發出250 份問卷,回收之有效問卷有217 份(回收率86%),以此樣本進行分析。
    本研究運用迴歸模型來驗證銷售人員特質、科技接受模型、消費者動機、購買態度、主觀規範、知覺行為控制購買意願之關係。驗證結果顯示:一、銷售人員特質、科技接受模型和消費者動機對購買態度皆會產生正向直接的影響。二、購買態度、主觀規範和知覺行為控制對購買意願會產生正向直接的影響。三、銷售人員特質、科技接受模型和消費者動機透過購買態度中介作用對購買意願會產生間接影響。

    The 2007 report done by OECD pointed that as the population increasing, there will be 2/3 population live in city. Highly urbanization brings the expense of energy, air pollution, personal traffic demands, and result in traffic problem in cites, short of parking space. So many countries and enterprises want to set the goal to promote the environmental electric vehicles to increase the efficient of transportation.
    The study use the theory of plan behavior(TPB) to examine how the consumers attitude of purchasing green cars, subjective norm, and perceived behavioral control(PBC) affect the intention of purchasing green cars; and examined the influence of salesman’s characteristic, consumers’ motives and technology acceptance model(TAM) on the attitude of purchasing green cars. Out of 250 questionnaires sent to the common consumers in Taiwan, 217 valid questionnaires were returned (resulting in a valid returning rate of 86%).
    The collected data were analyzed via regression model that is to examine the relationship among salesman’s characteristic, TAM, consumers’ motives, purchase attitude, subjective norm, PBC and purchase intention. The major findings of this study were stated as below.
    First, the result showed that salesman’s characteristic, TAM, and consumers’ motives had significant and positive effects on the purchase attitude. Second, purchase attitude, subjective norm, and PBC had the positive and direct effects on the purchase intention. Third, salesman’s characteristic, TAM, and consumers’ motives had indirect effects on purchase intention through the mediating effect of purchase attitude.

    摘要 I AbstractII 誌謝 III 目錄 IV 第1章 緒論 1 1.1研究背景 1 1.2研究動機 3 1.2.1 綠色議題研究大幅成長 3 1.2.2以高涉入性商品為標的 3 1.2.3採用計劃行為理論 5 1.2.4納入科技接受模型 6 1.2.5納入銷售人員特質、消費者動機 6 1.3研究目的 7 1.4研究流程 8 第2章 文獻探討及假設推論 9 2.1綠色產品 9 2.1.1綠色產品的定義 10 2.1.2綠色汽車之定義 11 2.2消費者採用行為之相關理論 13 2.2.1行為意願對實際行為的影響 19 2.2.2消費者購買態度、主觀規範、知覺行為控制對行為意願的影響 19 2.3科技接受模型對態度的影響 21 2.4消費者因素 24 2.4.1消費者環保意識對態度的影響 24 2.4.2利己主義者、利他主義者對態度的影響 26 2.4.3角色認同和態度 27 2.5銷售人員特質對消費者態度的影響 28 第3章 研究設計 32 3.1研究架構 32 3.2研究假設 33 3.3變數的定義與衡量 33 3.3.1 銷售人員特質 34 3.3.2 對綠色汽車的認知有用性/認知易用性 35 3.3.3 消費者動機 35 3.3.4 對於購買綠色汽車的態度 37 3.3.5 主觀規範 37 3.3.6 知覺行為控制 38 3.3.7 購買綠色汽車的意願 39 3.4 研究對象 39 3.5 研究方法 40 第4章 研究結果與討論 43 4.1研究樣本之資料分析 43 4.1.1 性別 43 4.1.2 婚姻狀況 43 4.1.3 年齡 44 4.1.4 是否具有汽車駕照 44 4.1.5 教育程度 44 4.1.6 工作 45 4.1.7 每月可支配所得 46 4.2 研究變項之描述性分析 47 4.2.1 銷售人員構面之描述性分析 47 4.2.2 科技接受模型構面之描述性分析 48 4.2.3 消費者動機構面之描述性分析 49 4.2.4 知覺行為控制構面之描述性分析 50 4.2.5 主觀規範構面之描述性分析 51 4.2.6 購買綠色汽車態度之描述性分析 52 4.2.7 購買綠色汽車意願之描述性分析 52 4.3因素分析 53 4.3.1 銷售人員特質 54 4.3.2 科技接受模型 55 4.3.3消費者動機 56 4.3.4 計劃行為理論 57 4.4 信效度分析 60 4.4.1 信度分析 60 4.4.2 收斂效度與組合信度分析 60 4.5 迴歸分析 63 4.5.1 銷售人員特質對購買態度的影響 63 4.5.2 科技接受模型對購買態度的影響 65 4.5.3 消費者動機對購買態度的影響 66 4.5.4 知覺行為控制、主觀規範和態度對購買意願的影響 68 第5章 結論與建議 72 5.1研究結論 72 5.1.1 銷售人員特質、購買綠色汽車態度與購買意願的影響 72 5.1.2 科技接受模型、購買綠色汽車態度與購買意願的影響 73 5.1.3 消費者動機、購買綠色汽車態度與購買意願的影響 74 5.1.4 主觀規範、知覺行為控制、購買綠色汽車態度與購買意願的影響 75 5.2實務上的意涵 76 5.3研究限制及未來發展 77 參考文獻 79 附錄—正式問卷 84 圖目錄 圖1.4 研究流程 8 圖2.2a 理性行為理論(TRA) 14 圖2.2b 計劃行為理論架構圖 16 圖2.3 科技接受模型 22 圖3.1 研究架構 32 表目錄 表1.2.2 FCB 模式 5 表4.1.1性別次數分配表 43 表4.1.2婚姻狀況次數分配表 43 表4.1.3年齡次數分配表 44 表4.1.4是否具有汽車駕照次數分配表 44 表4.1.5教育程度次數分配表 45 表4.1.6工作次數分配表 45 表4.1.7每月可支配所得次數分配表 46 表4.2.1銷售人員構面之描述性分析 47 表4.2.2科技接受模型構面之描述性分析 48 表4.2.3消費者動機構面之描述性分析 49 表4.2.4知覺行為控制構面之描述性分析 50 表4.2.5主觀規範構面之描述性分析 51 表4.2.6購買綠色汽車態度之描述性分析 52 表4.2.7購買綠色汽車意願之描述性分析 52 表4.3.1 KMO 值及 Bartlett 球形檢定表 53 表4.3.1銷售人員特質 54 表4.3.2科技接受模型因素分析 55 表4.3.3消費者動機因素分析 56 表4.3.4計劃行為理論因素分析 58 表4.4.2 各構面量表收斂效度與信度分析表 61 表4.5.1銷售人員特質對購買態度的迴歸分析 64 表4.5.2科技接受模型對購買態度的迴歸分析 66 表4.5.3消費者動機對購買態度的迴歸分析 67 表4.5.4a知覺行為控制對購買態度的迴歸分析 68 表4.5.4b主觀規範對購買意願的迴歸分析 69 表4.5.4c態度對購買意願的迴歸分析 69 表4.5.5 研究假設結果彙整 71

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