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研究生: 高天一
Kao, Tien-Yi
論文名稱: 以科技接受模式探討團購網站對消費者行為意圖的影響
Using Technology Acceptance Model (TAM) to explore the Effect of Group-Buying Websites upon the Consumer Behavior Intentions
指導教授: 蔡明田
Tsai, Ming-Tien
學位類別: 碩士
Master
系所名稱: 管理學院 - 經營管理碩士學位學程(AMBA)
Advanced Master of Business Administration (AMBA)
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 73
中文關鍵詞: 線上團購科技接受模式(Technology Acceptance Model)結構方程模式(Structure Equation Modeling)
外文關鍵詞: Online Group Buying, Technology Acceptance Model, Web Site Quality, Structure Equation Modeling
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  • 由於網際網路的興起,使得網路人口的快速增加,但根據Sismeiro & Bucklin(2004)的調查顯示有超過75%的網路使用者會透過網路蒐集產品資訊與比較價格,卻有超過65%的使用者卻從來不在網路上購物,在經濟不景氣的時代,使用者為了獲得較低價格的商品,集體進行採購,以提高議價能力,因此發展出一種嶄新的服務模式---「團購網站」。
    線上團購(online group buying)以網站品質更是團購網站的主要利器,雖然團購網路服務的形式不同於傳統線上購物服務,但以團購網站提供的服務競爭力來評估,網站品質仍是不可或缺的核心競爭力,因此網站品質會影響網站的成敗,也會影響使用者對於網站的認知信念,因此,如何透過團購網站豐富的訊息傳遞,提升使用者的網路購買,為本研究最主要的目的。
    本研究以理性行為理論與科技接受模式,發展出研究架構,建構一個團購網站訊息的完整傳遞模式,探討團購網站如何透過網路廣告的溝通效果強化,影響其購買意圖。透過結構方程模式分析影響使用者使用線上團購之因素,如何影響使用者的行為,以符合團購網站使用者真正的需求,讓團購網站有更多使用者接受並使用,實證結果發現:
    1.社群主觀規範對行為意圖有正向影響關係。
    2.使用態度對消費者行為意圖有正向影響關係。
    3.網站品質對消費者行為意圖沒有正向影響關係。

    The rise of the Internet has caused a rapid increase in online population. However, Sismeiro & Bucklin (2004) survey have shown that more than 75% of Internet users gather product information and compare prices on the Internet, but more than 65% of the users have never done online shopping actually. Due to the economic depression, users choose collective procurement to obtain lower prices and to enhance bargaining power. Therefore, a new service model has been developed:The “Group-buying website”.
    Online group-buying depends on the quality of the website. Although the group-buying service is different from the traditional online shopping service, while evaluating the competitiveness provided by Group-buying website, the website quality have proved to be the core competency. As a result, the quality will resolve the success or failure of the website and will also affect the users’ cognitive beliefs in it. Therefore, how to increase the users’ online purchase though a wealth of information transferring on the Group-buying website is the main subject of this research.
    This research combined with TRA and TAM (Technology Acceptance Model) to develop a research framework and construct a complete transmission model of Group-buying website messages, to understand how the Group-buying website reinforced and affected the consumers’ purchasing intentions through the communication effect of the advertisement. To meet the true demands of group-buying users, this research utilized structure equation modeling to analyze the reasons for people accepting online group-buying, and how they affected users’ behavior. Moreover, to make the group-buying website be accepted and used by more users.The empirical results show that:
    1.Community subjective norm has obvious influences on behavior intention.
    2.Consumer attitude has obvious influences on behavior intention.
    3.Web site quality has not obvious influences on behavior intention.

    摘 要 I ABSTRACT II 誌 謝 IV 表目錄 VII 圖目錄 VIII 第一章 緒論 1 第一節 研究背景 1 第二節 研究動機 2 第三節 研究範圍與目的 3 第四節 研究步驟 5 第二章 文獻探討 6 第一節 線上團購模式 6 第二節 網站品質 8 第三節 理性行為理論 12 第四節 科技接受模式 14 第五節 信任傾向 21 第六節 虛擬社群知識分享 23 第七節 小結 24 第三章 研究方法 26 第一節 研究架構 26 第二節 操作性定義及問卷設計 29 第三節 抽樣與問卷發放 30 第四節 資料分析方法 30 第四章 實證分析 34 第一節 敘述性統計分析 34 第二節 因素分析與信度檢定 37 第三節 整體模式之驗證 47 第五章 結論與建議 53 第一節 研究結論 53 第二節 研究建議 54 第三節 研究限制及未來研究方向 57 附錄一:問卷 67

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