本研究旨在研究南部地區教育行政機關人員危機溝通管理現況及影響選擇危機溝通策略之相關因素，以供教育行政機關作為內部人員危機溝通管理之參考。為達研究目的，本研究以文獻分析法探討與研究內容相關之理論，並建構本研究問卷，使用問卷調查法收集資料。透過卡方考驗、t考驗及單因子變異數分析進行研究資料之分析，茲將本研究發現臚列如下：
一、行政人員之危機溝通管理仍待加強
二、不同背景變項之行政人員危機溝通管理現況有其差異性
三、不同背景變項行政人員於影響其選擇危機溝通策略因素有顯著差異
四、持續追蹤危機發生後續情形與影響選擇危機溝通策略因素達成顯著差異
綜合以上研究發現，研究者提出以下建議：
(1) 對教育行政機關之建議
(一) 建立完備之危機溝通管理機制
(二) 定期辦理危機溝通管理相關研習及宣導
(2) 對教育行政人員之建議
(一) 對於機關之危機溝通管理機制應進一步了解
(二) 充實並傳承危機溝通管理
(三) 從每一次危機中學習危機溝通
對未來研究之建議：
一、研究範圍：可擴大研究範圍至全臺灣各縣市教育行政機關。
二、研究內容：增加受試者之個人心理層面並進一步探討行政人員面臨不同危機情境時對於危機溝通策略之應用。
三、研究方法：未來可增加質的研究，進行深入訪談並與實務經驗結合。

The aim of this study is to exam the status of crisis communication management and the selection strategy of crisis communication using by the administrative staff of Education department in Taiwan southern region. To achieve the purpose of research, document analysis method is used to investigate the relevant theories, and construct the questionnaire. Data were collected using questionnaires and analysis by Chi-square test, t-test and ANOVA analysis. The results are as follows:
1. The ability of crisis communication management for the administrative staff is yet to enhance.
2. The different background variables of administrative staff in the ability of crisis management revealed differences.
3. The different background variables affecting the strategy selection in crisis communication revealed significant differences.
4. The follow-up of crisis situations and factors that influence the strategy selection in crisis communication revealed significant difference.
Based on the above findings, the researcher provided the following recommendations:
1. Advices for the Education department in Taiwan southern region
(1) Establish a complete crisis communication management plan.
(2) Held crisis communication management study and promoted on a regular.
2. Advices for the staff of education department in Taiwan southern region
(1) Crisis communication management in the organization should be further understood
(2) Enrich and transmitted knowledge and ability for crisis communication management
(3) Learn crisis communication strategies from each crisis communication
Advice for sequel researchers:
1. Expend the research to all the Education department in Taiwan
2. Increase personal subjects and explore the application of crisis communication strategy when faced with different crisis situations.
3. Increase qualitative study and in-depth interviews combined with practical experience.

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