六標準差從1987年在摩托羅拉公司推行至今，已近20個年頭，從一開始製造面的改善，延伸到非製造性的企業流程當中，它不但有效地變化員工能力與態度，也為企業帶來突破性的營運改善，全方位提升企業競爭力；但事實上，六標準差管理活動導入對企業是一大變革性的挑戰，因為其中牽涉策略、組織、團體以及個人，任何一個環節都會影響六標準差推行的成效。然而，國內外文獻，主要探討方向偏重於六標準差執行步驟及工具介紹，對管理層面議題討論較少，本研究的研究目的，在構架六標準差缺口模型，發現執行上的問題，並探討各層面之管理議題。
本研究先以文獻探討方式彙整六標準差推行面所需注意層面，並針對共同論點建立六標準差缺口模型，此十大缺口分別針對高階管理推行問題、六標準差團隊合作問題、以及推動執行問題等構面進行探討，並選擇推行六標準差五年以上之公司作為個案研究對象，針對不同階層之員工進行深度訪談，確認各缺口發生原因及提供解決方案，提供企業管理者在推行時所需注意事項，增加六標準差導入的成功機率。
本研究發現，除了黑帶大師與綠帶之間認知差距並無明顯之外，其餘缺口問題的確發生於六標準差推行過程當中，每一階層的員工都扮演六標準差導入的關鍵影響因素，而且這些企業內部環境的建立之優良與否，會反應於企業外部顧客的回應，冀望透過六標準差模型建立，提供企業在導入六標準差時更結構化面對管理議題。

Six Sigma has been adopted for 20 years in Motorola since 1987, from making manufacture improvement extend to business process, it not only changes staff's ability and attitude effectively but also bring breakthrough operation to enterprises and enterprise's competitiveness. In fact, Six Sigma management system is the enormous challenge to enterprises because it involves strategy, organization, group and individual, any link will influence the effectiveness of Six Sigma performance. However, most researches emphasize on the procedure performance and tools introduction of Six Sigma, less in management issues. Therefore, the purposes of this study are to establish Six Sigma Gaps model to find out the executive problems and how they manage to deal with those issues.
This research probes into the way that Six Sigma carry out necessary attention aspect with documents first, and set up Six Sigma gaps to common arguments. These ten major gaps involve in the moving of executive, the team work of Six Sigma, and the executive problems. We choose the company that has carried out more than five years of Six Sigma Management as the research object, carry on in-depth interview to the staff of different strata to confirm every gap and offer the solution. The research offers management what they should take care to increase the successful probability that Six Sigma channel into.
The results indicate that black to lead the master and green cognitive disparity while taking not to be obvious, other gaps really take place in the course of pursuing of Six Sigma. The staff in every stratum plays the key influence factor that Six Sigma channel into. The foundation of environment is good or not will react on customer response. Through the evaluation of these gaps, offer enterprise while channeling into Six Sigma in the face of the management topic.

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