知識管理是於近年來興起的新領域，眾多之專家及學者運用了各個層面及各種角度去切入影響知識管理的各面向。以知識為核心競爭能力的知識經濟體系已來臨，為確保持續競爭優勢，導入知識管理系統已成為企業生產力提升與觸動經濟成長的主要驅動力。如何將「知識」這項資源有效的管理必將成為未來重要的課題。

本研究之最終目的將利用S公司之知識管理的理論及實務與其藉由專案管理的手法導入實行之方法，來加以探討BKM團隊的建立、運作及評核等作業活動，並將導入知識管理的步驟、方式及瓶頸的解決做介紹。探討中針對各部門知識地圖的設計，使員工容易快速準確找到想要找尋之知識，所提方法已提升員工努力進取與使用知識的動機，確保知識管理系統導入成功。

本研究探討涵蓋理論完整性及實務應用性，在知識管理系統的營運過程中，融入相關之思考觀點並落實於實際應用之中，故員工對知識管理推導實施後經員工問卷調查獲得達九成的高滿意度，本研究能幫助公司創造企業競爭優勢及經營績效。

The Knowledge Management approach has risen in recent years among contemporary fields. Numerous experts and scholars are utilizing all possible angles in order to tackle the influence of knowledge management. However, a knowledge economic era consisting of a knowledge based core competence has begun. In order to ensure sustainable competitive advantage, knowledge management system has become the driving force of productivity gains with the touch of economic growth. How we can efficiently manage knowledge resources will become a critical topic for the future.

The ultimate purpose of this research is to utilize the theory and practices within knowledge management of Company-S for guiding a KM specific project management practices and implementation. A KM project team called BKM（Best Knowledge Management）has been built to handle and investigate the operation and assessment of work activities including the knowledge management steps, methods and solutions of the bottleneck. Some valuable knowledge maps have been designed and explored for the various departments for employees getting an easy use of the required knowledge quickly and accurately. The proposed approach has been promoted the employees with serious work more effort and enhanced their knowledge utilization motivations. It actually ensured the success for guiding the knowledge management system.

The study covers theoretical integrity along with practical applications within the working processes of the knowledge management systems which integrated into the consideration and the implementation of practical applications. After implementing the knowledge management system, some questionnaires were surveyed among employees with rewarding the outcome of a 90% high level satisfaction rate. It can help the company to create competitive advantages and operational performances.

中文部分

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勤業管理顧問公司（2001），知識管理推行實務，北市：商周出版；城邦發行，台北市，台灣。
葉乃嘉（2004），知識管理，全華，台北市，台灣。

英文部分

Alavi, M. and Leidner, D. E. （2001）, “Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues”, MIS Quarterly, 25（1）, pp.107-136, Minnesota, USA.
Beijerse, R. P. uit.（2000）, “Knowledge Management in Small and Medium-sized Companies: Knowledge Management for Entrepreneurs “, Journal of Knowledge Management, 4（2）: pp.162-179, Beijerse, Netherlands.
Benbya, H., Belbaly (2005), “ Mechanisms for Knowledge Management Systems Effectiveness: An Exploratory Analysis ”, Knowledge and Process Management, 12(3), pp.203-216, Lecce, Italy.
Bowman, B. J.（2002）, “ Building Knowledge Management Systems ”, Information Systems Management, pp. 32-40, Nevada, USA.
Choi B, Lee H.（2003）, “ An Empirical Investigation of KM Styles and Their Effect on Corporate Performance ”, Information and Management, Volume: 40, Issue: 5, pp. 403-417, South Korea.
Davenport, T.H. and Prusak, L. （1998）, Working Knowledge: How Organizations. Manage What They Know, Harvard Business School Press, Boston, USA.
James P. Lewis（1998）, “ Mastering Project Management ”, McGraw-Hill Companies. Inc, New York, USA.
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Project Management Institute （2008）, A Guide to the Project Management Body of Knowledge （PMBOK Guide）, 4th Edition, Newtown Square, PA, USA.
Project Management Institute（2004）, A Guide to the Project Management Body of Knowledge （PMBOK Guide）, 3rd Edition, Newtown Square, PA, USA.
Project Management Institute（2006）, The Standard for Program Management, Newtown Square, PA, USA.
Quaddus, M & Xu, J（2005）, “Adoption and Diffusion of Knowledge Management Systems: Field Studies of Factors and Variables “, Knowledge-Based Systems, Vol. 18, No. pp. 107-115, Southern Cross University, Australia.
Rubin, A. （2000）, Editorial：＂Social Work Research at The Turn of The millennium： Process and challenges”, Research on Social Work Practice, 10: pp. 9-14, North Carolina, USA.
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Schwalbe, K.（2000）, Information Technology Project Management , Cambridge, MA: Course Technology, United Kingdom.
Tiwana, A.（2002）, The Knowledge Management Toolkit, NJ：Prentice Hall PTR, New Jersey, USA.
Wiig, Karl M.（1993）, Knowledge Management Foundations： Thinking About, Texas, USA.
Wiig, Karl M.（1994）, Knowledge，Arlington： Schema Press, Texas, USA.
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Zack, M. （1999）, “Managing codified knowledge”, Sloan Management Review, 40（4）, pp.45-58, Geneva, Switzerland.
Zack, M.（1999）, “Developing a Knowledge Strategy.” California Management Review, 41（3）, pp.125- 143, Geneva, Switzerland.

網頁部分

劉常勇（1999），對於知識管理的基本認識，http://cm.nsysu.edu.tw/~cyliu/，最後瀏覽日：2012 年03 月24 日。
The KNOW Network（2012）, 2012 World's Most Admired Knowledge Enterprises Announced, http://www.knowledgebusiness.com/knowledgebusiness/ Templates/ReadKnowledgeLibrary.aspx?siteId=1&menuItemId=33&contentHeaderId=7342, 最後瀏覽日：2013 年05 月21 日。