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研究生: 潘祈愿
Pan, Chi-yuan
論文名稱: 員工工作環境變動對員工組織承諾影響之研究:員工惰性與績效評量滿意度之調和效果
Job change and organizational commitment: the moderating effects of employees’inertia and performance appraisal satisfaction
指導教授: 吳學良
Wu, Hsueh-Liang
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2007
畢業學年度: 95
語文別: 中文
論文頁數: 60
中文關鍵詞: 工作環境變動組織變革組織承諾
外文關鍵詞: Organizational change, Organizational commitment, Individual job impact
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  • 組織變革對於員工組織承諾的影響對組織而言有其重要性,且員工對組織之承諾在過去的研究上被發現對於許多重要的組織面因素具有正面的影響。然而根據Caldwell(2004)的文章提到變革對員工個人的影響才是導致員工反應的關鍵,可惜的是在探討有關員工個人層面變動之研究卻非常的少,故本研究的目的便是在於解答這個問題,以回答員工面對工作環境之變動時將會對其組織承諾產生何種影響。而本研究之研究樣本為台灣21 家已民營化的公股企業之員工,以了解個人工作環境變動對員工組織承諾之影響。
    在考慮到其他個人與組織面之因素也可能會對員工面對變革時的態度產生影響後,本研究除了探討個人工作環境變動對員工組織承諾之影響,同時也將探討員工惰性與員工對組織績效評量系統之滿意度將如何的調節個人工作環境變動對員工組織承諾之影響。
    歸納本研究之結果顯示,個人工作環境變動對員工之續留性承諾有負面影響,但對員工之情感性承諾卻具有正面之影響,可見得變革對於員工組織承諾之影響並非只是單一方向的。而當員工惰性高時,個人工作環境變動對於續留性承諾與情感性承諾皆具有負向之影響。相對的當員工對於組織績效評量之滿意度高的情況下,個人工作環境變動對員工續留性承諾之傷害將會降低。

    How organizational change effected employee’s commitment to organization is an important outcome of organizational change. Prior research had found that organizational commitment was associated with important outcomes of employees, such as loyalty, task performances, and turnover. However Caldwell (2004) mentioned that most research of organizational change focused only on organizational level, but when trying to understand the relationship of organizational change and employees’ perception, the assessment of the extensiveness of change at more proximal level will be more important.
    This study tries to collect data through questionnaire survey and the sample includes 21 privatized firms in Taiwan. The data allows this study to examine how individual job impact influence employee’s continuance commitment and affective commitment to his or her organization.
    The result of this study is that individual job impact has negative effect on employees’ continuance commitment, but has positive effect on their affective commitment to organization. The result also indicates that when employees’ inertia is high, the individual job impact will reduce both employees’continuance and affective commitment. And when employees’performance appraisal satisfaction is high, the negative effect of individual job impact on employees’continuance commitment will be lessened.

    目錄 第一章 緒論...............................................1 第一節 研究動機與背景.....................................1 第二節 研究目的...........................................3 第三節 研究流程與章節安排.................................4 第二章 文獻探討與假設推論.................................6 第一節 組織承諾...........................................6 第二節 組織變革與個人工作環境變動........................10 第三節 個人工作環境變動對組織承諾之影響..................11 第四節 員工惰性與個人工作環境變動之交互作用..............16 第五節 績效評量之滿意度與個人工作環境變動之交互作用......18 第三章 研究架構與研究方法................................22 第一節 研究架構..........................................23 第二節 變數衡量與問項....................................25 第三節 抽樣方法與資料收集................................28 第四節 問卷回收與樣本結構................................30 第五節 資料分析方法......................................32 第四章 資料分析..........................................34 第一節 因素分析與信度分析................................34 第二節 相關分析..........................................37 第三節 迴歸分析..........................................39 第四節 小結..............................................46 第五章 結論與建議........................................47 第一節 研究結論..........................................47 第二節 研究貢獻..........................................50 第三節 研究限制與建議....................................50 參考文獻.................................................52 附錄.....................................................58 表目錄 表 3-1:問卷—個人工作環境變動問項表.....................25 表 3-2:問卷—員工之組織承諾變數問項表...................26 表 3-3:問卷—員工惰性變數之問項表.......................27 表 3-4:問卷—員工對績效評量滿意度變數之問項表...........28 表 3-5:敘述性統計量表...................................31 表 4-1:個人工作環境變動之因素分析結果...................34 表 4-2:組織承諾之因素分析結果...........................35 表 4-3:員工惰性之因素分析結果...........................36 表 4-4:員工對績效評量滿意度之因素分析結果...............37 表 4-5: Pearson 相關分析矩陣............................38 表 4-6:員工續留性承諾之迴歸結果.........................40 表 4-7:員工情感性承諾之迴歸結果.........................45 表 4-8:研究結果表.......................................46 圖目錄 圖 1-1:研究流程圖........................................5 圖 3-1:研究架構.........................................23 圖 4-1:個人工作環境變動與員工惰性之交互作用對員工續留性承諾影響圖.................................................41 圖 4-2:個人工作環境變動與員工之績效評估滿意度之交互作用對員工續留性承諾影響圖.....................................42 圖 4-3 個人工作環境變動與員工惰性之交互作用對員工續留性承諾 影響圖..................................................44

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