面對產業競爭壓力持續上升，及國際巿場上的削價競爭，再加上成本高利潤低、原物料成本波動、需求訂單不穩定、人力資源短缺及產品創新設計要求不斷提高…等多重挑戰與衝擊，再加上自2019年新冠肺炎及中美貿易大戰，直接影響台灣的經濟，各企業無不積極尋求解決之道，產業數位轉型亦已是刻不容緩。然而，各產業界雖考量大量投資自動化設備，企圖減少人工缺乏的衝擊，甚至導入智慧化生產，希望提昇製造的能力；但企業真的準備好，要開始數位轉型邁入工業4.0進行智慧製造嗎？是否有明確的步驟？完善的方法？適用的工具？足夠的人才？解決問題要花多久的時間在溝通及決策上？推動過程中組織如何因應？數位轉型規劃策略又是什麼？這是許多企業共通的痛點，但卻只能在暗中嘗試與摸索的。

本研究透過質性研究-半結構式深入訪談法，針對一個數位轉型已初具成果的案例，對邁向工業4.0這個數位轉型的歷程進行訪談。著重於從個案的經驗中，學到最佳實踐與學習教訓，提出以成功實務經驗為基礎的指導，發展出一套有用的方法論，協助企業在推展時，可循序漸進按部就班，相似情境可縮短開發及摸索的時間，加速看到效益。讓決策者在決定推進企業數位轉型以邁向工業4.0時不致迷惘，可參考選擇相關較佳方案，以符合自身當前需要。

掌握個案企業數位轉型邁向工業4.0的策略規劃，基本上可分為八大構面來探討，包含：組織、領導、策略、文化、專案、人才、願景及反思；從訪談的說明中，可以逐步揭開個案企業是如何在這些面向循序漸進的展開，舉凡對於成功的策略、所面對的困難與挑戰，包含敏捷組織與變革、領導態度與認知、具體策略與步驟、開放文化與協作、專案選擇與推進、人才培育與融合、轉型期許與願景及未來反思與方向；可以說是為學術研究理論外，提供一個具體實際經過的最佳案例輔助教材；相信能夠提供一個非常有價值的參考，也鼓勵更多的同路人，一起踏上這條未來必然趨勢的數位轉型之路。

Faced with increasing pressure from industry competition, coupled with the COVID-19 and the U.S.-China trade war, companies have been actively seeking various solutions, and the need of digital transformation of the manufacturing industry is urgent.

This research uses a qualitative research-semi-structured in-depth interview method to study on a company which is on the journey of digital transformation towards Industry 4.0 at the time when it achieved some outstanding initial results. From the experience of this case, capturing best practices and lessons learned, putting forward guidance based on successful practical experiences, and developing useful methodologies are irreplaceable strategies for companies in digital transformation. In addition, applying AI projects among multiple similar situations can significantly shorten the time of development and bring benefits swiftly. These strategies prevent the decision-makers from being at a loss when deciding to promote digital transformation in the enterprise. Moreover, they can refer to and choose relevant solutions to meet their current needs.

This study investigates digital transformation in eight major dimensions, including organization, leadership, strategy, project, culture, talent, vision, and introspection. To sum up, successful strategies, challenges faced, organizational planning, human-machine collaboration, integration of cross-domain talents, selection strategy, and promotion strategy are thoroughly discussed in this research. It provides a concrete example and should be treated as a valuable experience, which is worthy of further study in other similar industries.

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