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研究生: 王詩媛
Wang, Shih-Yuan
論文名稱: 比較實體與虛擬環境消費者對山寨機之態度
Comparing consumers’ attitude toward shanzhai mobile phones in real and virtual environment
指導教授: 林珮珺
Lin, Pei-Chun
學位類別: 碩士
Master
系所名稱: 管理學院 - 交通管理科學系
Department of Transportation and Communication Management Science
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 84
中文關鍵詞: 山寨機網路通路消費者態度理性行為理論
外文關鍵詞: shanzhai mobile phones, internet channel, consumer attitude, theory of reasoned action
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  • 本研究應用理性行為理論瞭解消費者對山寨機的購買態度與意圖;並探討消費者是否會由於網路通路可匿名特性,進而影響其對購買山寨機意願;最後則比較網路與實體通路差異對消費者行為所造成之影響。受訪者的資料來自實體與網路兩部份,到人口聚集處以及網路平台發放問卷。迴歸分析結果顯示態度與主觀規範顯著影響對山寨機的購買意圖,價值、產品特性、績效風險顯著影響對山寨機的態度,其中價值因素對態度影響力最大,越具經濟實惠的產品,越能吸引消費者青睞。研究結果發現網路與實體通路之消費者由於產品資訊獲得方式不同,致使消費者行為有差異,兩通路於正直性、追求特性及社會風險對山寨機態度之影響有差異。網路族群擁有追求新奇特性,對山寨機接受度較高,製造商可利用此特性,增加網路通路行銷以加強山寨機於網路通路之曝光度。

    This study investigates consumers’ purchase intentions for shanzhai mobile phones produced in China to investigate consumers’ purchase intentions. Using the feature of Internet anonymity, this research investigates whether the preference for purchasing shanzhai mobile phone products online increases due to Internet anonymity and whether different shopping channels lead to variations in consumer behaviors.respondent were draw from popular retail areas and community Web sites. The result of the regression shows that attitude and subjective norm have positive effect on shanzhai mobile phones’ purchase intention. Value has the most significant impact on attitude, manufacturers must attract consumers by convincing them that their product is economical. Since product-related information is not equivalently available, consumer behavior differently in both store types. Shanzhai mobile phones are a fresh product and, thus, may attract the network group. Therefore, manufacturers can increase their product’s exposure by enhancing Internet promotions.

    壹、 緒論 1 一、 研究背景與動機 1 二、 研究目的 3 三、 研究流程 4 貳、 文獻回顧 6 一、 山寨機背景 6 1. 聯發科技股份有限公司 6 2. 中國山寨機 7 3. 山寨機相關法規 9 二、 仿冒品定義 11 三、 理性行為理論 12 1. 個人態度 13 2. 主觀規範 13 3. 外生變數 14 四、 線上購物與消費者行為 18 參、 研究方法 21 一、 研究架構與假設 21 二、 問項設計 23 1. 知覺價值 23 2. 非價格構面 23 3. 實體通路知覺風險 24 4. 網路購物知覺風險 25 5. 網路匿名性 26 6. 態度 27 7. 主觀規範 27 8. 行為意圖 28 9. 社會階層 28 三、 研究設計 31 1. 調查對象 31 2. 調查方法 31 3. 問卷前測 32 四、 資料分析方法 32 1. 敘述性分析 32 2. 效度與信度分析 32 3. 樣本同質性檢定 33 4. 變異數分析 33 5. 迴歸分析 33 6. 干擾效果分析 34 7. 結構方程模式 35 肆、 研究分析 36 一、 敘述性分析 36 1. 問卷回收情形 36 2. 受訪者基本資料 36 3. 各構面之敘述性統計分析 38 二、 效度與信度分析 38 三、 樣本穩定度檢定 39 四、 變異數分析 42 五、 迴歸分析 46 1. 整體模式 47 2. 實體通路 50 3. 網路通路 54 六、 干擾效果分析 57 七、 整體模式之結構方程模式 59 八、 小結 61 伍、 結論與建議 63 一、 結論 63 二、 實務建議 66 三、 研究貢獻 68 四、 未來研究建議 68 英文參考文獻 69 中文書目參考文獻 73 中文網站參考文獻 73 附錄一 實體正式問卷 75 附錄二 網路正式問卷 80

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    中文書目參考文獻
    1.陳正昌,「多變量分析方法 :統計軟體應用」,四版,臺北:五南,民國94年。
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    4.吳宗成,黃丙喜,賈冠豪,陳櫻琴,張順教,欒斌,周子銓與方立維等人,「山寨風暴-是模仿還是創新?」,初版,臺北;理財文化事業股份有限公司,民98年。

    中文網站參考文獻
    1.Pollster波仕特線上市調,國人選購山寨機因素http://www.pollster.com.tw/report/329/index.htm
    2.華視新聞,山寨機問題多手機電池恐爆炸http://news.cts.com.tw/cts/general/200907/200907090284598.html
    3.什麼是山寨手機, http://www.maisz.cn/article.php?id=46
    4.電信法http://www.6law.idv.tw/6law/law/%E9%9B%BB%E4%BF%A1%E6%B3%95.htm
    5.山寨機 NCC:識別碼+認證審查才准賣http://nccwatch.org.tw/news/20090626/42189
    6.聯發科技股份有限公司http://www.mtk.com.tw/en/index.php
    7.手機輻射爭議持續不斷 手機致癌性或比香煙強http://big5.xinhuanet.com/gate/big5/news.xinhuanet.com/tech/2010-04/02/content_13284654.htm

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