在現今競爭的環境中，為了面對新時代的挑戰，使得各個企業都不斷的求新、求變，以客戶的滿意與否列為優先考慮，並要求更好的服務品質是時代必然走向，也是企業追求之目標；企業藉由技術能力提升、組織的學習、六標準差活動改善，進而影響到組織的創新行為，提高服務品質與滿足內外部顧客需求，幫助企業獲取顧客信任而獲得利潤。
本論文根據技術能力、組織學習、六標準差活動與服務品質之相關文獻探討，提出觀念性之研究架構與欲驗證之研究假設，並說明研究變數之定義與衡量指標；同時對於問卷調查之實施加以敘述，再依資料之性質，決定資料分析方法，並以SPSS統計軟體進行資料分析。本研究以實施六標準差活動之台灣化工產業為實證研究對象，共發放300份問卷，回收問卷163份，扣除無效問卷8份，有效問卷共155份，有效回收率51.66%。
最後，藉由理論之探討及實證分析，確立技術能力、組織學習、六標準差活動與服務品質存在顯著的相關性，並更進一步瞭解，化工廠商內部技術能力提升、並配合組織學習、再經六標準差活動改善，的確有助於提升其服務品質；因此，對一個永續經營成長的企業來說，提升內部技術能力及推動組織學習是刻不容緩的事，厚植六標準差活動之基礎建設能力及程序建構能力，更是提升企業服務品質與發展的核心競爭優勢。

Nowadays in the competitive environment , each enterprise is continuously looking for innovations and changes in order to face the new challenge of coming era, and is also taking the customer's satisfaction as their first priority, better service quality is undoubtedly the direction of decade and the goal of the enterprise, therefore, they improve their service quality to meet the customer's needs by improve technological capabilities, organization learning, Six Sigma activities improve, and in advance the influences of their interior innovated act, to the end, they could help enterprises to obtain customer’s confidence and gain them profits.
This thesis is according to the relevant document of technological capabilities, organization learning, Six Sigma activities and service quality, drawing out the conceptual structure and hypothesis, clarifying the definition of parameter and measurement index , meanwhile, stating how the later questionnaire is implemented, deciding the analytical method of the materials, and data analysis with SPSS for Windows. The empirical study object in this research is the chemical industries of Taiwan that doing Six Sigma activities. We provide 300 questionnaires, recycle 163, 8 invalid questionnaires and 155 effective questionnaires, the effective returns-ratio is 51.66% .
Finally , by theory and real example discussion, verifying the high correlationamong technological capabilities ,organization learning, Six Sigma activities and service quality, furthermore, the cooperation of improve technological capabilities, organization learning with the Six Sigma activities improve circulations is indeed useful to chemical companies in improving their service quality. So, for an continuously growing up enterprise, it is a very urgent thing to improve technological capabilities and promote organization learning, establishing the ability of infrastructure and procedure planting in Six Sigma activities is definitely the core-tech to improve enterprise service quality and development.

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