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研究生: 楊波利
Poleak, Yun
論文名稱: 柬埔寨與台灣在運作管理上的比較分析
Comparison of the Role of Operations Management Activity between Cambodia and Taiwan with Respect to Academic Study
指導教授: 林清河
Lin, Chinho
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際管理碩士在職進修專班(IMBA)
International Master of Business Administration(IMBA)
論文出版年: 2006
畢業學年度: 94
語文別: 英文
論文頁數: 145
中文關鍵詞: Operations management activitymanufacturing sectorservice sectoracademic studyTaiwanCambodia
外文關鍵詞: academic study, Taiwan, Cambodia, service sector, manufacturing sector, Operations management activity
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  • Since the role of operations management activity is a very critical factor in manufacturing and service sectors from practitioners and academicians’ perspective, this study attempts to compare the different perceptions and usage of 16 items in production and operations management field between two countries; namely Cambodia and Taiwan with respect to academic study. The importance and difficulty of the usage of those items are illustrated as well.
    Half of 200 questionnaire surveys have been sent to manufacturing firm and service company managers in Cambodia and another half in Taiwan. Statistical tests were employed to analyze the data gathered including t-test, one-way ANOVA, and Spearman rank correlation coefficient.
    The results indicated the perception on the importance and difficulty of those 16 items was different depending on the sector and location area. Moreover, the number of employees, organization age, and annual revenue were counted as factors influenced by the level of use of those items. It also demonstrated the rank correlation of the importance of field factor’s use in the two countries with the rank of the articles published in POM journals. These findings hopefully can assist businessmen, practitioners and academicians to understand more the differences of practical field and academic field.

    Since the role of operations management activity is a very critical factor in manufacturing and service sectors from practitioners and academicians’ perspective, this study attempts to compare the different perceptions and usage of 16 items in production and operations management field between two countries; namely Cambodia and Taiwan with respect to academic study. The importance and difficulty of the usage of those items are illustrated as well.
    Half of 200 questionnaire surveys have been sent to manufacturing firm and service company managers in Cambodia and another half in Taiwan. Statistical tests were employed to analyze the data gathered including t-test, one-way ANOVA, and Spearman rank correlation coefficient.
    The results indicated the perception on the importance and difficulty of those 16 items was different depending on the sector and location area. Moreover, the number of employees, organization age, and annual revenue were counted as factors influenced by the level of use of those items. It also demonstrated the rank correlation of the importance of field factor’s use in the two countries with the rank of the articles published in POM journals. These findings hopefully can assist businessmen, practitioners and academicians to understand more the differences of practical field and academic field.

    TABLE OF CONTENTS ACKNOWLEDGEMENT I ABSTRACT II TABLE OF CONTENTS IV LIST OF TABLES……………………………………………………………………...VII LIST OF FIGURES……………………………………………………………...……....XI CHAPTER ONE INTRODUCTION 1 1.1 Research Background and Motivations 1 1.2 Research Objectives and Contributions 3 1.3 Research Project 4 1.4 Research Procedure 5 1.5 Research Structure 6 CHAPTER TWO LITERATURE REVIEW 7 2.1 The Contents of Classification of POM 7 2.2 Definition of Relevant Research Variables 11 2.2.1 Forecasting 11 2.2.2 Service Design 12 2.2.3 Capacity Planning 14 2.2.4 Facility Layout 15 2.2.5 Inventory Management 16 2.2.6 Scheduling 18 2.2.7 Project Management 19 2.2.8 JIT and Lean operation 20 2.2.9 Work Measurement 22 2.2.10 Total Quality Management 22 2.2.11 Six-Sigma 24 2.2.12 Supply Chain Management 25 2.2.13 ISO 9000 and 14000 28 2.2.14 ERP (Enterprise Resource Planning) 29 2.2.15 Maintenance and Reliability 30 2.2.16 Operations Strategy 31 2.3. Development of Hypotheses 32 2.4 Background of the Nations 41 2.4.1 Cambodia Background 41 2.4.2 Taiwan Background 42 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 44 3.1 The Conceptual Model 44 3.2 Construct Measurement 45 3.3 Hypotheses to Be Tested 46 3.4 Questionnaire Design 49 3.5 Sampling Plan 49 3.6 Data Analysis Procedure 50 3.6.1 Descriptive Statistic Analysis 50 3.6.2 Differences of Research Variables among Groups 50 CHAPTER FOUR DESCRIPTIVE ANALYSIS AND RESULTS 52 4.1 Descriptive Analysis 52 4.1.1 Data Collection 52 4.1.2 Characteristics of Respondents 53 4.1.3 Measurement Results of each Research Item 55 4.2 Independent-Sample t-test 62 4.3 One-way ANOVA 73 4.4 Spearman Rank Correlation Coefficient 78 CHAPTER FIVE CONCLUSIONS AND SUGGESTIONS 105 5.1 Research Conclusions 105 5.2 Research Limitations and Suggestions 114 REFERENCES…………………………………………………………………………117 APPENDIXES SURVEY QUESTIONNAIRES 123 Appendix I Survey Questionnaire for Cambodia……………………………………..126 Appendix II Survey Questionnaire for Taiwan……………………………...………..130

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