This study concerns addressing the effectiveness of a system's societal emergency response and management during Tropical Cyclone Eloise in January 2021. The National Disaster Management Agency (NDMA) is the main governmental sector responsible for disasters in the kingdom of Eswatini. The framework adopted is that of Yang (2010). It comprises of three independent variables: Information, Resource mobilization and Inter-organizational collaboration to highlight the importance of a working system network to achieve effectiveness, described by satisfying the needs of the people and efficiency in meeting them. To assess the efficiency of NDMA, the framework was used in conjunction with a qualitative study that included in-depth interviews from 17 informants at local and national levels. The findings show that TC Eloise forecast information dissemination was not entirely effective, there was vagueness in weather intensity reporting, even though they were hands-on with information processing. Resources were mobilized partially efficient. Some victims' medical service resource needs were not met effectively. Finally, stakeholder collaborations were efficient but met with inefficient collaborations within the stakeholders. Suggestions are to ameliorate disaster information strategies, maintain community outreaches as this would build more engagements, developing a certain scale of measure for weather intensity, invest in rural and regional development and maintain the collaborations and transparency on handling disaster issues.

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