| 研究生: |
賴冠霈 Lai, Guan-Pei |
|---|---|
| 論文名稱: |
促銷方式對購買意願與品牌評價的影響-以產品類別與績效風險為干擾變數 The Influences of Promotion Types on Purchase Intension and Brand Evaluation-The Moderating Factors Are Product Category and Performance Risk |
| 指導教授: |
劉宗其
Liu, Tsung-Chi |
| 共同指導教授: |
江明憲
Chiang, Min-Hsien |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 國際企業研究所 Institute of International Business |
| 論文出版年: | 2012 |
| 畢業學年度: | 100 |
| 語文別: | 中文 |
| 論文頁數: | 94 |
| 中文關鍵詞: | 促銷方式 、購買意願 、品牌評價 、產品類別 、績效風險 |
| 外文關鍵詞: | promotion types, purchase intention, brand evaluation, product category, performance risk |
| 相關次數: | 點閱:130 下載:1 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
促銷活動為零售商刺激消費者購買意願的重要工具,促銷活動的內容非常多元,包含價格折扣和贈品促銷等。因此不同促銷方式對於購買意願與品牌評價的影響與在不同情境下的效果是本研究欲探討的目標。本研究探討金錢促銷與非金錢促銷對於購買意願與品牌評價的影響,並以產品類別與績效風險為干擾變數。
本研究以實驗設計之方式來進行,有兩組2x2的實驗。為2(促銷方式:金錢性促銷、非金錢性促銷)x2(產品類別:儲存性產品與非儲存性產品與2(促銷方式:金錢性促銷、非金錢性促銷)x2(績效風險:低績效風險、高績效風險)的實驗設計。透過敘述統計、Cronbach’s α信度檢驗、t檢定和變異數分析來進行檢驗。
研究結果為不同的促銷方式對於購買意願與品牌評價並無顯著的影響。但是在不同的產品類別與績效風險下,促銷方式對與購買意願與品牌評價有部份的影響效果。
Promotion activities are important tools to stimulate consumers’ purchase intension. They are very diverse, including price discount, buy one get free one, etc. Therefore, the effects of different promotion types on purchase intention and brand evaluation in different situations are discussed in this research. It discusses the effects of money promotions and non-monetary promotions on purchase intention and brand evaluation, and moderating effects of product category and performance risk.
This research uses experiment design, including two sets of 2x2 experiments. It contains 2 (promotions: monetary promotions and non-monetary promotions) x 2 (product category: stock products and non-stock products and 2 (promotions: monetary promotions and non-monetary promotions) x 2 (performance risk: low performance risk and high performance risk) experiment designs. The research methodologies are descriptive statistics, Cronbach's α reliability test, t test and analysis of variance test.
The research results are that the influences of different promotions on purchase intention and brand evaluation are not significant. But product category and performance risk have portion moderating effects on purchase intention and brand evaluation.
一、中文部份
1.吳萬益 林清河(2002),企業研究方法 臺北市:華泰文化事業股份有限公 司。
2.李德治 童惠玲 (2009),多變量分析:專題及論文常用的統計方法 臺北市: 雙葉書廊
3.陳正昌 程炳林 陳新豐 劉子鍵(2009),多變量分析方法:統計軟體應用臺北 市:五南
二、英文部份
Aaker, D. A. and Keller,K. L. (1990), “Consumer evaluation of brand
extensions,” Journal of Marketing 54 (January) :27-41.
Alforda,B. L. and Biswasb,A. (2002), “The effects of discount level, price consciousness and sale proneness on consumers’ price perception and
behavioral intention , ”Journal of Business Research 55(9): 775-783.
Assael, H. (1992), “Consumer Behavior and Marketing Action (4 th ed.), Boston:PWS-KENT Publishing Company.
Batra, R. and Ahtola, O.T. (1990),“Measuring the hedonic and utilitarian sources of consumer attitudes,” Marketing Letters 2 (April): 159-170.
Bauer, R. A. (1960), “Consumer behavior as risk taking” in Hancock, R.S. (Ed.), Dynamic Marketing for a Changing World, Proceedings of the 43rd Conference of the American Marketing Association: 389-398.
Bearden, W. O.and Shrimp, T. A. (1982), “The use of extrinsic cues to facilitate product adoption,” Journal of Marketing Research 19(2): 229-240.
Blattberg, R.C. and Neslin,S. A. (1990), “Sales promotion: concepts, methods, and strategies,” Englewood Cliffs, NJ: Prentice Hall.
Brady, M. K. and Robertson, C. J. (1999), “An exploratory study of service value in the USA and Ecuador,” International Journal of Service Industry Management 10(5):469-486.
Campbell, L. and Diamond,W. D. (1990),“Framing and sales promotion: the characteristics of a good deal ,”Journal of Consumer Marketing 7(4):25-31.
Chintagunta, P. K. (1993), “Investigating purchase incidence, brand choice, and purchase quantity decisions of households,” Marketing Science 12(2): 184-208.
Choi, B., Lee, C., Lee, H. and Subramani, M. (2004), “Effects of web retail service quality and product categories on consumer behavior: A research model and empirical exploration,” Proceedings of the 37th Hawaii International Conference on System Sciences
Compeau, L.D. and Grewal, D. (1998), “Comparative advertising: an integrative review,”Journal of Public Policy and Marketing 17(2):257-73.
Davis, S., Inman, J. and McAlister, L.(1992),“Promotion has a negative effect on brand evaluations-Or does it? Additional disconfirming evidence, ”Journal of Marketing Research 29:143-148.
Della Bitta, A.J., Monroe, K.B. and Mcginnis, J.M.(1981), “Consumer perceptions of comparative price advertisements,” Journal of Marketing Research 18 (November):416-427.
DelVecchio, D., Krishnan, H.S. and Smith, D.C.(2007), “Cents or percent? The effects of promotion framing on price expectations and choice,” Journal of Marketing 71: 158-170.
Dhar, R., and Wertenbroch, K. (2000), “Consumer choice between hedonic and utilitarian goods,” Journal of Marketing Research 37 (February): 60-71.
Dholakia, R. P., Zhao, M., Dholakia, N. and Fortin, D. R. (2000), “Interactivity and revisits to websites: A theoretical framework,” RITIM working paper.
Diamond, W.D. and Johnson, R.R. (1990), “The framing of sales promotions: an approach to classification,” Advances in Consumer Research 17: 494-500.
Diamond, W.D. (1992), “Just what is a “dollar’s worth”? Consumer reactions to price discounts vs. extra product promotions, ”Journal of Retailing 68(3): 254-70.
Dodds, W.B., Monroe, K. and Grewal,D. (1991), “Effects of price, brand, and store information on buyers' product evaluations , ”Journal of Marketing Research 28(3):307-319
Dodson, J. A., Tybout, A.M. and Stemthal , B. (1978), “ Impact of deals and deal retraction on brand switching, ” Journal of Marketing Research15(February): 72-81.
Ehrenberg, A.C., Hammond, K. and Goodhardt, G. (1994) ,“The after-effects of price-related consumer promotions,” Journal of Advertising Research 34(4):11-21.
Farquhar, P. H. (1989), “Managing Brand Equity, ” Marketing Research 1 (September):24-33.
Gamliel, E. and Herstein, R. (2011), “To save or to lose: does framing price promotion affect consumers' purchase intentions? ,” Journal of Consumer Marketing 28( 2):152-158.
Garretson, J.A., Fisher, D. and Burton, S. (2002), “Antecedents of private label attitude and national brand promotion attitude: similarities and differences.”Journal of Retailing 78(2): 91-99.
Gendall, P., Hoek, J., Pope,T. and Young, K.(2006),“ Message framing effects on price discounting, ”Journal of Product and Brand Management 15: 458-465.
Grewal, D., Kent, B. M. and Krishnan, R. (1998), “The effects of price-comparison advertising on buyers' perceptions of acquisition value, transaction value and behavioral intentions.” Journal of Marketing 62 (April): 46-59.
Grewal, D., Krishnan,R. and Baker,J.(1998),“The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions,” Journal of Retailing 74(3): 331-352.
Guadagni, P. M. and. Little, J.D.C.(1983), “A logit model of brand choice calibrated on scanner data,” Marketing Science 2(3):203-238.
Gupta, S. (1988), “Impact of sales promotions on when, what and how much to buy, ” Journal of Marketing Research 25(4): 342-55.
Ha, H.Y. (2002),“ The effects of consumer risk perception on pre-purchase information in online auctions: brand, word-of-mouth, and customized information,” Journal of Computer-Mediated Communication 8 (1)
Hardesty, D.M. and Bearden,W. O.(2003),“ Consumer evaluations of different promotion types and pricep resentations: the moderating role of promotional benefit level,” Journal of Retailing 79:17-25.
Helson, H.(1964),“ Adaptation-level theory: an experimental and systematic approach to behavior,” New York: Harper and Row.
Herbig, P.A. and O’Hara, B.S. (1994),“ Quality is in the eye of the beholder,”
Journal of professional Services Marketing 10(2):19-33.
Heskett, J., Sasser, E. and Schlesinger, L. (1997), “The service profit chain: How leading companies link profit and growth to loyalty, satisfaction and value, New York: The Free Press.
Hirunyawipada, T. and Paswan, A. K. (2006), “Consumer innovativeness and perceived risk: implications for high technology product adoption,” Journal of Consumer Marketing 23(4): 182-198.
Hoch, S.J. and Banerji, S.(1993), “When do private labels succeed ,”Sloan Management Review 34(4): 57-67.
Horton, R. L. (1976), “The structure of perceived risk.” Journal of the Academy of Marketing Science 4: 694-706.
Jahangir, N., Parvez,N. and Bhattacharjee,D.(2009),“Determinants of customers’ willingness to buy: An empirical investigation, ”ABAC Journal 29(3):29-37.
Kahneman, D. and Tversky, A. (1979), “Prospect theory: an analysis of decision under risk”, Econometrica 47(2): 263-292.
Kalwani, M.U. and Yim,C. K. (1992), “Consumer Price and Promotion Expectations: An experimental study,” Journal of Marketing Research 29 (February): 90-100.
Krishnamurthy, S. (2001), “ A comprehensive analysis of permission marketing,” Journal of Computer-Mediated Communication 6(2).
Li,S., Sun,Y. and Wang,Y. (2007) ,“ 50% off or buy one get one free? frame preference as a function of consumable nature in dairy products,” The Journal of Social Psychology 147(4): 413-421.
Litvack, D. S., Calantone, R. J., and Warshaw, P. R. (1985), “ An examination of short-term retail grocery price effects.” Journal of Retailing 61: 9-25.
Lovelock, C. 2001, Services Marketing(4th ed.), Engelwood Cliffs, NJ:Prentice-Hall.
Lowe, B. (2010), “Consumer perceptions of extra free product promotions and discounts,”Journal of Product and Brand Management 19(7):496-503.
Monroe, K.B.(1990), Pricing, New York: McGraw-Hill.
Köksal, M.E.(2011), “Turkish consumers’ risk perception towards global computer brands,” International Journal of Marketing Studies 3(3).
Monroe, K. B. and Chapman, J.D. (1987)“Framing effects on buyers subjective product evaluations,” in Advances in Consumer Research,14:193-197.
Monroe, K.B.and Krishnan, R. (1985), “The effect of price on subjective product evaluation,” In Perceived Quality, Lexington, MA: Lexington Books: 209-232.
Neslin, S. A. and Shoemaker , R.(1989), “An alternative explanation for lower repeat rates after promotional purchases,” Journal of Marketing Research 26 (May) :205-213.
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988), “SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality." Journal of Retailing 64: 12-40
Parasuraman, A., and Grewal, D. (2000) ,“The impact of technology on the quality-value-loyalty chain: A research agenda,”Journal of Academic of Marketing Science 28:168-174.
Raghubir, P. and Corfman, K. (1999), “When do price promotions affect pretrial brand evaluations? ,” Journal of Marketing Research 36(2):211-22.
Rothschild ,M.L. and Gaidis, W.C.(1981), “ Behavioral learning theory: Its
relevance to marketing and promotion,” Journal of Marketing 45(2): 70-78.
Sawyer, A. G. and Dickson, P.R.(1984), “Psychological perspectives on consumer response to sales promotion,” In Research on Sales Promotion: Collected Papers. ed. Katherine Jocz. Cambridge, MA: Marketing Science Institute: 1-21.
Schultz, D.E., Robinson, W.A. and Petrison, L.A. (1998), “Sales promotion essentials: The 10 basic sales promotion techniques…And how to use them,(3rd ed.),” Chicago, IL.:NTC Business Books.
Scott,C. A. and Yalch, R.F. (1980), “Consumer response to initial product trial: A bayesian analysis, ”Journal of Consumer Research 7:32-41.
Sinha, I. and Smith, M.F. (2000), “Consumer perceptions of promotional framing of price”, Psychology and Marketing 17( 3):257-275.
Sweeney, J.C., Soutar, G.N. and Johnson, L.W. (1999),“The role of perceived risk in the quality-value relationship: a study in a retail environment,” Journal of Retailing 75(1): 77-105.
Thaler, R. (1985), “Mental accounting and consumer choice,” Marketing Science 4(3): 199-214.
Totten, J.C. and Block, M.P. (1994), Analyzing sales promotion: Text & Cases: How to Profit from the New Power of Promotion Marketing (2nd ed.)”, Chicago,IL.: Dartnell Corp.
Zeithaml, V.A. (1988), “Consumer perceptions of price, quality, and value: A eans-end model and synthesis of evidence.”Journal of Marketing 52: 2-22.
校內:2022-01-01公開