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研究生: 林禹丞
Lin, Yu-Cheng
論文名稱: 代言人來源可信度、真實性、產品適配度對手機購買意願的影響:以名人與網紅為例
The Effect of Endorser’s Source Credibility, Authenticity, and Celebrity-Product Fit on Purchase Intension of Smartphone: A Comparison between Celebrity and Internet Celebrity
指導教授: 盧筱涵
Lu, Hsiao-Han
學位類別: 碩士
Master
系所名稱: 管理學院 - 電信管理研究所
Institute of Telecommunications Management
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 89
中文關鍵詞: 名人代言 、網紅代言 、來源可信度模型 、代言人真實性 、品牌態度 、口碑 、購買意願
外文關鍵詞: Celebrity Endorsement, Internet Celebrity Endorsement, Source Credibility Model, Authenticity, Brand Attitude, Word of Mouth, Purchase Intention
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  • 隨著網路使用黏著度提高,各種社群平台崛起,改變了消費者的的生活方式與消費型態,企業使用社群平台進行品牌宣傳與產品的行銷,使得行銷方式不斷創新,造成了素人也能成為網紅,也使企業使用網紅來代言產品。
    為了探討傳統名人與社群網紅的代言效果,本研究選擇市面上倆大手機品牌,且此倆大品牌也使用名人與網紅來代言手機。本研究運用代言人-產品適配度、來源可信度模型以及真實性等概念,並探討其對對品牌態度、口碑的影響,並以分群分析探討消費者對於名人與網紅代言手機的購買意願之相異處。
    本研究以SPSS、SEM為研究方法進行資料分析。研究結果顯示,適配度假說正向影響來源可信度模型中代言人的外表吸引力、可靠性與專家性,而來源可信度模型中專家性正向影響品牌態度,外表吸引力與可靠性正向影響口碑、代言人真實性正向影響口碑、品牌態度正向影響口碑、口碑正向影響購買意願。並進行分群分析去了解網紅與名人的不同特徵對代言效果的影響。最後根據分析的結果整合結論並提供實務與未來研究之建議。

    With the use of various social media platforms, consumers' lifestyle has been changed, and the company uses social media for brand and product marketing. This trend makes people become Internet celebrity, which also enables the company to use Internet celebrities to endorse products.
    In order to explore the endorsement of traditional celebrities and Internet celebrities, this study selected mobile phone endorsement to investigate the difference between traditional celebrities and Internet celebrities. This research framework includes celebrity product fit, source credibility model, authenticity, brand attitude, and purchase intention.Multi-group analyses were employed to investigate whether significant differences exist between traditional celebrities or Internet celebrities.
    The results show that the celebrity product fit positively affects the attractiveness, trustworthiness and expertise of celebrity endorser. The attractiveness and trustworthiness of celebrity directly affect brand attitude, and attractiveness of celebrity positively affects word-of-mouth. Authenticity positively affect word-of-mouth, brand attitude positively affect word-of-mouth and word-of-mouth positively affect purchase intention. The differences between internet celebrity and traditional celebrity were shown by the multigroup analyses. Finally, we provide managerial implications and suggestions for future research.

    第一章 緒論 1 第一節 研究背景 1 一、網紅也是代言人-社群平台興起 1 二、網紅經濟的概況 2 三、名人與網紅在商品行銷上扮演的角色 3 第二節 研究動機 4 一、 誰是最佳代言人?網紅與名人 4 二、 非價格相關因素如何會影響手機代言的購買意願 5 三、 名人與網紅的相關文獻內容 5 第三節 研究目的 6 第四節 研究流程 7 第二章 文獻回顧 8 第一節 台灣手機代言的現況 8 第二節 名人與網紅代言 9 第三節 產品適配度(Celebrity-Product Fit)與來源可信度模型 11 第四節 來源可信度模型(Source credibility model)與品牌態度 14 第五節 來源可信度模型(Source credibility model)與口碑(WOM) 16 第六節 代言人真實性(Authenticity)與品牌態度(Brand attitude) 17 第七節 代言人真實性(Authenticity)與口碑(WOM) 18 第八節 品牌態度(Brand attitude)與口碑(WOM) 19 第九節 品牌態度(Brand attitude)與購買意願(Purchase Intention) 20 第十節 口碑(WOM)與購買意願(Purchase Intention) 20 第三章 研究方法 21 第一節 研究架構與假設 21 第二節 研究及抽樣對象 23 第三節 變數衡量 23 一、 代言人真實性(Artist authenticity) 23 二、 產品適配度(Celebrity-Product Fit) 24 三、 代言人吸引力(Attractiveness) 24 四、 代言人可靠性(Trustworthinesss) 25 五、 代言人專家性(Expertise) 25 六、 品牌態度(Brand Attitude) 26 七、 口碑(WOM) 26 八、 購買意願(Purchase intention) 27 第四節 資料分析方法 27 第五節 問卷前測 30 第四章 結果分析與討論 33 第一節 問卷回收與資料整理 33 第二節 受測者基本資料 33 第三節 研究變數之敘述性統計分析 37 第四節 信效度分析 43 第五節 研究假設驗證 52 第六節 其他分析 58 一、各代言組合的選取平均值 58 二、名人組與網紅組的選取平均值 59 三、分群分析 60 第五章 結論與建議 64 第一節 研究結論 64 第二節 實務建議 66 第三節 研究限制與未來研究建議 68 參考文獻 70 附錄 正式問卷 85

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