簡易檢索 / 詳目顯示

研究生: 羅詠欣
Ganjinshandaa, Taivanjargal
論文名稱: The effect of knowledge sharing between organization’s human relationships and innovation performance: Taiwanese high tech industry firms
The effect of knowledge sharing between organization’s human relationships and innovation performance: Taiwanese high tech industry firms
指導教授: 方世杰
Fang, Shih-Chieh
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際經營管理研究所碩士班
Institute of International Management (IIMBA--Master)
論文出版年: 2008
畢業學年度: 96
語文別: 英文
論文頁數: 60
外文關鍵詞: Culture, Informal network, Trust, Innovation, Knowledge management, Knowledge sharing
相關次數: 點閱:67下載:3
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • This paper examines the human aspects of innovation management in an organization by modeling a knowledge sharing relationship model, which includes the following factors, culture, trust and informal network. It is expected to identify an innovation performance by the model in the organization for ensuring knowledge sharing relationships. A survey questionnaire were distributed to measure independent variables (trust , informal network, culture and knowledge sharing) and patent count data from two databanks (Taiwan Intellectual Property Office, TIPO and Taiwan Electronic Journal, TEJ) were used to measure the innovation performance. The overall sample consists of 276 high-tech firms in Taiwan operating during the period 2002 to 2006 years from Taiwan Stock Exchange (TSE). The research framework developed in this study was tested amongst managers of 100 high tech industry firms in Taiwan to examine if in the firms can make opportunity to share tacit knowledge with their employees and then influence their organizational innovation performance.

    ACKNOWLEDGEMENTS I ABSTRACT II TABLE OF CONTENTS III LIST OF TABLES VI LIST OF FIGURES VII CHAPTER ONE INTRODUCTION 1 1.1 Research Background 1 1.2 Research Motivation 2 1.3 Research Objectives 4 1.4 Research Procedure 5 1.5 Research Structure 6 CHAPTER TWO LITERATURE REVIEW 7 2.1 Knowledge 7 2.1.1Knowledge Management 8 2.2 Knowledge sharing 9 2.3 Organizational Trust 12 2.4 Organizational Informal relationship network 14 2.5 Organizational culture 16 2.6 Organization Innovation performance 20 2.7 Interrelationship among Research Constructs and Hypotheses Development 22 2.7.1 Relationship between Organizational Trust and Employees Knowledge sharing 22 2.7.2 Relationship between Organizational Informal network and Employees Knowledge sharing 23 2.7.3 Moderating effect of Culture between Organizational trust and Employees Knowledge sharing 24 2.7.4 Moderating effect of Culture among Organizational informal network relationships and employees Knowledge Sharing 25 2.7.5 Relationship between Knowledge sharing and Organization’s innovation performance 26 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 28 3.1 The Conceptual Model 28 3.2 Hypotheses to be tested 29 3.3 The Construct Measurement 29 3.3.1 Trust 29 3.3.2 Informal network 30 3.2.3 Organizational Culture 31 3.2.4 Knowledge sharing 32 3.3.5 Innovation performance 32 3.4 Questionnaire Design 33 3.5 Sample Collection 33 3.6 Data Analysis Procedure 34 3.6.1 Descriptive Statistic Analysis 34 3.6.2 Purification of Reliability of Measurement Variables 34 3.6.3 Multiple Regression Analysis 34 CHAPTER FOUR DESCRIPTIVE ANALYSIS, RELIABILITY TESTS AND RESULT OF MULTIPLE REGRESSION ANALYSIS 36 4.1 Descriptive Analysis 36 4.1.1. Statistics of samples 36 4.1.2 Characteristic of Respondents 37 4.2 Exploratory Factor Analysis and Reliability Tests 38 4.2.1 Trust 38 4.2.2 Informal Network 39 4.2.3 Knowledge sharing 41 4.2.4 Organizational Culture 42 4.3 Multiple Regression Analysis for the relationship between variables 43 4.3.1 The relationship between human relationship factors and knowledge sharing 43 4.3.2 The moderating effect of Culture between Human relationship mechanism and Knowledge sharing 44 4.3.3 Mediating effect of Knowledge sharing between organizational human relationship mechanism and Innovation performance in high-tech industry firms in Taiwan 46 CHAPTER FIVE CONCLUSION AND SUGGESTIONS REFERENCES 49 5.1 Conclusions 49 5.2 Discussion 49 5.4 Implication 51 5.3 Limitation and Future Research Suggestions 52 REFERENCES 54

    Ahuja, G., & Katila, R. (2001). Technological acquisitions and the innovation performance of acquiring firms: A longitudinal study. Strategic Management Journal, 22(3), 197-220.

    Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.

    Bart, v. d. H., & Jan, A. d. R. (2004). Knowledge sharing in context: the influence of organizational commitment communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8(6), pp 117-130
    .
    Birgit, R. (2006). Trust in management and knowledge sharing: the mediating effects of fear and knowledge documentation. The International Journal of Management Science, Omega 36(2008), 206-220.

    Boer, H., & During, W. E. (2001). Innovation what innovation? a comparison between product, process and organizational innovation. International Journal of Technology Management, 22(1-3), 83-107.

    Bonner, D. (2000). In action: leading knowledge management and learning: ASTD Washington DC.

    Cabrera, E. F., & Cabrera, A. C. (2005). Fostering knowledge sharing through people management practices. International Journal of Human Resource Management, 16(5), 720-735.

    Calantone, R., Cavusgil, S. T., & Zhao, Y. (2002). Learning orientation firm innovation capability and firm performance. Industrial Marketing Management, 31(6), 515-524.

    Cameron, K. S., & Quinn, R. E. (1999). Diagnosing and changing organizational culture: based on the competing values framework. Massachusetts: Addison Wesley.

    Chan, V. S., Zannes, E., & Wayne, R. P. (2001). The contributions of knowledge management to workplace learning. Journal of Workplace Learning, 14(4), 138-147.

    Chang, T. J., Yeh, S. P., & Yeh, I. J. (2007). The effect of joint reward system in new product development. International Journal of Manpower, 28(3/4), 276-297.

    Christian, D. H., Li, Y. F., David, C. M., M, M., & Anne, E. S. (2007). Assessing an organizational culture instrument based on the Competing Values Framework: Exploratory and confirmatory factor analyses. Implementation Science, 2(13), 1-14.
    Christina, E., & Nikos, K. (2005). On the interaction between humans and knowledge management systems:A framework and knowledge sharing catalysts. Knowledge Management and Research & Practice, 3, 253-261.

    Cohen, S. G., & Bailey, D. E. (1997). What makes teams work: group effectiveness research from the shop floor to the executive suite. Journal of Management 23, 239-290.

    Cook, K. S. (1982). Network structures from an exchange perspective in social structure and network-analysis. Beverly Hills: Sage.

    Cooper, R. G., & Kleinschmidt, E. J. (1995). Benchmarking the firm's critical success factors in new product development. Journal of Product Innovation Management, 12(5), 374-391.

    Cross, R., Nohria, N., & Parker, A. (2002). Six myths about networks- and how to overcome them. Sloan Management Review, 43(3), 67-75.

    Cross, R., Parker, A., Prusak, L., & Borgatti, S. P. (2001). Knowing what we know: supporting knowledge creation and sharing in social networks. organizational Dynamics, 30(2), 100-102
    .
    Cross, R., & Prusak, L. (2002). The people who make organizations go or stop. Harvard Business Review, 80(6), 104-111.

    Cushner, K., & Brishin, R. W. (1996). Intercultural Interactions- a practical guide. Second ed. Thousand Oaks, California:: Sage Publications Inc.

    Davenport, T. H., Long, D. W. D., & Beers, M. C. (1998). successful knowledge management projects. Sloan Management Review, 39(2), 43-57.

    Davenport, T. H., & Prusak, L. (1998). Working knowledge: how organizations manage what they know. Boston MA: Harvard Business School Press.

    Debowski, S. (2006). Knowlwedge management book. Sydney, Australia: John Willey & Son's Australia, Ltd.

    DeLong, D. W., & Fahey, L. (2000). Diagnosing cultural barrier to knowledge management. Academy of Management Executive, 14(4).

    Desouza, K. C. (2002). Managing knowledge with artificial intelligence Westport Connecticut: Quorum Books

    Desouza, K. C. (2003a). Barriers to effective use of knowledge management systems in software engineering. Communications of the ACM, 46(1), 99-101.

    Desouza, K. C. (2003b). Facilitating tacit knowledge exchange. Communications of the ACM, 46(6), 85-88.

    Desouza, K. C., & Evaristo, J. R. (2004). Managing knowledge in distributed projects. Communications of the ACM, 47(4), 87-91.
    Fleming, L. (2001). Recombinant uncertainty in technological search. Management Science, 47(1), 117-132.

    Ford, D. P. (2002). Trust and Knowledge Management. Queen's School of Business.

    Frazier, P. A., Tix, A. P., & Barron, K. E. (2004). Testing moderator and mediator effects in counseling phsychology research. Journal of Counseling Psychology, 51(1), 115-134.

    Gabbay, S. M., & Leenders, R. T. (2003). Creating trust through narrative strategy. Rationality and Society, 15, 553-583.

    Goffee, R., & Jones, G. (1996). What hold the modern company together? Harvard Business Review, 74(6), 133-148.

    Govindarajulu, C., & Reithel, B. J. (1998). Beyond the information center: an instrument to measure end-user computing support from multiple sources. Information and Management, 33(5), 241-255.

    Grant, R. M. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17(Winter Special Issue), 109-122.

    Griliches, Z. (1990). Patent statistics as economic indicators:A survey. Journal of Economic Literature, 27, 1661-1707.

    Gupta, A. K., & Govindarajan, V. (2000 ). Knowledge management's social dimension. Sloan Management Review, 42(1), 71-80.

    Hagedoorn, J., & Cloodt, M. (2003). Measuring innovative performance: is there an advantage in using multiple indicators? Research Policy, 32(8), 1365-1379.

    Hair, J. F., Black, B., Babin, B., Anderson, R. E., & Tatham, R. L. (2005). Multivariate data analysis Prentice Hall

    Hansen, M. T. (2002). Knowledge networks explaning effective knowledge sharing in multiunit companies Organizational Science, 13, 232-248.

    Hansen, M. T., Nohria, N., & Tierney, T. (1999). What's your strategy for managing knowledge? Harvard Business Review, 77(2), 106-116.

    Hatch, M., & Schultz, M. (1997). Relations between culture, identity and image. European Journal of Marketing, 31(5/6), 351-360.

    Hauser, M. (1998). Organizational culture and innovativeness of firms- an integrative view. International Journal of Technology Management, 16(1/2/3), 239-255.

    Helmers, S. A. (1999). Knowledge management : Building on what we know. Westford MA: The Harvard Computing Group Inc.

    Helmstadter, E. (2003). The economics of knowledge sharing:a new institutional approach: Cheltenham & Northampton: Edward Elgar Publishing, pp. 11-38.
    Hendriks, P. (1999). Why share knowledge? the influence of ICT in motivation for knowledge sharing Knowledge and Process Management, 6(2), 91-100.

    Herbig, P., & Dunphy, S. (1998). Culture and innovation. Cross Cultural Management, 5(4), 13-22.

    Huener, L., von Krogh, G., & Roos, J. (1998). Knowledge and concept of trust. Knowing in Firms Understanding Managing and Measuring Knowledge Sage.

    Ibarra, H. (1993). Personal networks of women and minorities in management: A conceptual
    framework. Academy of Management Review, 18, 56-87.

    James, W. (2002). Best HR practices today's innovation management. Research Technology Management, 45(1), 57-60.

    Jantunen, A. (2005). Knowledge processing capabilities and innovative performance:an empirical study European Journal of Innovation Management, 8(3), 336-349.

    Jarvenpaa, S., Knoll, K., Leidner, D., & (1998). Is anybody out there? Antecedents of trust in global virtual teams Journal of Management Information Systems, 14, 29-64.

    Kirk, C., & Lu, L. (2007). Characteristics of organizational culture stressors and wellbeing: The case of Taiwanese organizations. Journal of Manageral Phsyhology, 22(6), 549-568.

    Kleiner, A. (2003). Karen Stephenson's quantum theory of trust. Strategy+Business, 29, 2-14.

    Kotter, J. P., & Heskett, J. L. (1992). Corporate culture and performance. New York: NY, Free Press.

    Krackhardt, D., & Hanson, J. R. (1993). Informal networks: the company behind the chart. Harvard Business Review, 71(4), 104-111.

    Kramer, R. M. (1999). Trust and distrust: emerging questions enduring questions. Annual Review of Phsyhology, 50, 569-598.

    LeBlanc, L. J., Nash, R., Gallagher, D., Gonda, K., & Kakizaki, F. (1997). A comparison of US and Japanese technology management and innovation. International Journal of Technology Management, 13(5/6), 601-615.

    Lengnick-Hall, M. L., & Lengnick-Hall, C. A. (2003). Human resource management in the knowledge economy: new challenges new roles new capabilities. San Francisco CA: Berrett-Koehler.

    Levin, D. Z., & Cross, R. (2004 ). The strength of weak ties you can trust: the mediating role of trust in effective knowledge transfer. Management Science, 50, 1477-1490.

    Lewicki, R. J., & Bunker, B. B. (1996). Developing and maintaining trust in work relationships In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 114-139). Thousand Oaks CA Sage
    Liebowitz, J., & Medbolugbe, I. (2003). A set of frameworks to aid the project manager in conceptualizing and implementing knowledge management initiatives International Journal of Project Management, 21, 189-198.

    Liedka, J. (1999). Linking competitive adventage with communities of practice. Journal of Management Inquiry, 8(1), 5-16.

    Liena, C. R., & Van Buren, H. J. (1999). Organizational social capital and employment practices. Academy of Management Review, 24(3), 538-555.

    Luhmann, N. (1979). Trust the Power. New York: John Willey, p.6.

    MacKinnon, D. P., Lockwood, C. M., Hoffman, J. M., West, S. G., & Sheets, V. (2002). A comparison of methods to test mediation and other intervening variable effects. Psychological Methods, 7, 83-104.

    Mayer, R. C., & Gavin, M. B. (2005). Trust in management and performance: who minds the shop while the employees watch the boss? Academy of Management Journal, 48(5), 874-888.

    Mayer, R. C., James, H. D., & Schoorman, F. D. ( 1995). An integrative model of organizational trust The Academy of Mangement Review, 20(3), 709-734.

    McDermott, R., Carlin, S., & Womack, A. (1999). Creating a knowledge sharing culture: American Productivity & Quality Center.

    McDermott, R., & O'Dell, C. (2001). Overcoming cultural barriers to sharing knowledge. Journal of Knowledge Management, 6, 76-85.

    Mishra, A., & Morrissey, M. (1990). Trust in employee/employer relationships: a survey of West Michigan managers Public Personnel Management, 19, 443-485.

    Napolitano, G. (1991). Industrial research and sources of innovation: a cross-industry analysis of italian manufacturing firms. Research policy, 20, 171-178.

    Newell, S., & Swan, J. (2000). Tust and interorganizational networking. Human Relatons, 53(10), 1287-1328.

    Nohria, N., & Gulati, R. (1996). Is slack good or bad for innovation? Academy of Management Journal, 39(5), 1245-1264.

    Nonaka, I. (1994). A Dynamic theory of organizational knowledge creation. Organizational Science, 5(1), 14-37.

    Nonaka, I. ( 2007). Knowledge creating company. Harvard Business Review, 85(7/8), 162-171.

    Nonaka, I., Konno, N., & Toyama, R. (2001). Emergence of "ba": a conceptual framework for the continuous and self- transcending prosecc of knowledge creation. Oxford & New York: Oxford University Press, pp. 13-29.
    Nonaka, I., & Takeuchi, H. (1995). The Knowledge creating company: how Japanese companies create the dynamics of innovation. New York: Oxford University Press.

    Pascarella, E. (1997). College's influence on principled moral reasoning Educational Record, 78(3,4), 47-55.

    Podolny, J. M., & Baron, J. N. (1997). Resources and relationships: social networks and mobility in the workplace American Sociological Review, 62(5), 673-693.

    Polanyi, M. (1967). The tacit dimension. London: Routledge and Kegan Paul.

    Prajogo, D. I., & Ahmed, P. K. (2006). Relationships between innovation stimulus innovation capacity and innovation performance. R&D Management, 36(5), 499-515.

    Quinn, R. E., & Rohrbaugh, J. (1983). A spatial model of effectiveness criteria: towards a competing values approach to organizational analysis. Management Science, 29(3), 363-377.

    Roberts, J. (2000). From know-how to show-how? questioning the role of information and communication technologies in knowledge transfer. Technology Analysis & Strategic Management, 12(4).

    Rogers, M. (1998). Definition of measurement of innovation. Melbourne Institute Working Paper, 10/19.

    Rolland, N., & D Chauvel. (2000). "Knowledge transfer in strategic alliences" In Despres, C & D Chauvel (Eds.). Knowledge Horisons: The Present and the Promise of Knowledge Management, 225-236.

    Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerar, C. (1998). A cross-dissipline view of trust. Academy of Management Review, 23(3).

    Ruggles, R. (1998). The state of the nation: knowledge management in practice. California Management Review, 40(3), 80-89.

    Ruppel, C. P., & Harrington, S. J. (2001). Sharing knowledge trought intranets: a study of organizational culture and intranet implementation. IEEE Transactions on Professional Communication 44(1), 37-52.

    Ryan,A.(2000).Innovation performance, http://www.managedinnovation.com/Text/1139374311109-6709/uploadedFiles/1150260519468-4125.pdf.

    Sanghamitra, G., & Mary, M. (2005). Definition of innovation revisited: an empirical study on indian information technology industry International Journal of Innovation Management, 9(3), 371-383.

    Scarbrough, H. (2003). Knowledge management HRM and innovation process. International Journal of Manpower, 24(5), 501-516.

    Schein, E. H. (1992). Organizational culture and leadership: Jossey-Bass.

    Schein, E. H. (1999). The coperate culture survival guide San-Francisco: Jossey-Bass Publishers.

    Scott, J. (1991). Social network analysis. Newbury Park: Sage.

    Smith, J. B., & Barclay, D. W. (1997). The effect of organizational differences and trust on the effectiveness of selling partner relationships. Journal of Marketing, 61(1), 3-21.

    Sonnenfeld, S. (1995). When the CEO can't let go. Harvard Business Review, September-October, 24-40.

    von Krogh, G., & Grand, S. (2002). From economic theory toward a knowledge based theory of the firm In C W Choo & N Bontis (Eds) The Strategic Management of Intellectual capital and organizational knowledge, New York: Oxford University Press, 163-183.

    Wang, C. C. (2004). The influence of ethical and self - interest concerns of knowledge sharing intentions among managers: an impirical study. International Journal of Management, 21(3), 370-381.

    Weiming, S. (2003). Editorial of the special issue on knowledge sharing in collaborative design environments. Computers in Industry, 52, 1-3.

    Wenger, E., & Snyder, W. (2000). Communities of practice: the organizational frontier. Harvard Business Review, 78, 139-145.

    White, M. A., & Bruton, G. D. (2007). The management of technology and innovation: A strategic approach. Canada: Thomson South-Western Ltd

    Wiig, K. (2004). People-focused knowledge management: Butterworth-Heinemann.

    Williamson, O. (1993). Calculativeness trust and economic organization Journal of Law and Economics, 34, 453-502.

    Yukika, A. (2004). Informal network players, knowledge integration, and competitive advantage. Journal of Knowledge Management 8(3), 62-70.

    Zarraga, C., & Bonache, J. (2003). Accessing the team environment for knowledge sharing: an empirical analysis. International Journal of Human Resource Management, 14(7), 1227-1245.

    Zien, K. A., & Buckler, S. A. (1997). Dreams to market: crafting a culture of innovation. Journal of Product Innovation Management, 14(4), 274-287.

    下載圖示 校內:2010-08-06公開
    校外:2010-08-06公開
    QR CODE